100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jan 27,2023
Jan 27,2023
2
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this helpful
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Avoid at all costs!! Updated January 2023 after moving out!!!!!
We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I refuse to deal with him!! As a renting agent, they’re shocking, as someone else has said, it’s like pulling teeth! We went from April 2022 to July 2022 with no boiler and ended up having to threaten court action to actually get it dealt with! Makes me wondering the landlords they’re working on behalf of actually know half the issues we reported to the agents! I reported damp issues a year or so after we moved in and I was basically blamed because we had a tumble dryer (in a well vented area) but they had damp treatment prior to us moving in, so clearly there’s an issue and also the fact that most of downstairs is prone to damp, which we as tenants have attempted to sort ourselves, aswell as fixing woodworm ridden floorboards!! We gave up reporting issues to them because we just felt we weren’t being listened to, so we paid out to fix ourselves! Am just waiting now to hand keys back as they refused to let us finish our tenancy 2 weeks earlier and had the nerve to tell me to change my move in date (which we couldn’t). Soon I’ll do an update to if we get our deposit back (which we would as the house is left immaculate)!! Basically, AVOID AT ALL COSTS, they’ll just give you bigger headaches! The only person with any sort of understanding was Rebecca!
UPDATE AS OF JANUARY 2023!
The level of pettiness is actually laughable until it get to the facts that REBECCA just bare out LIES and has revealed her true colours!
Claiming that we never asked permission for a dog yet permission was granted with the landlord direct back in 2017 and the agents were made aware! I mean, they even saw the dog during inspections so if the dog shouldn’t have been there, why was the question not raised!!??? We’re in dispute getting our FULL deposit back, claiming for carpet cleaning etc when we hired a professional cleaner in! Literal nitpicking including a little dust on a socket and a
Lightbulb, down to a little toy green army solider in the garden! It’s almost laughable!! Claiming other things in the check out which we know are 100% false and they’ve not even provided the photo evidence (ie, cobwebs)! We replaced the carpet in the lounge a year ago because the one put in were very cheap and worn (brand new when we moved in but after 7 years of traffic etc and cheap carpets) so we spent over £1k on a lovely new carpet, funnily enough that wasn’t moaned about! The oven was professionally cleaned, and even our neighbour saw the landlady and she commented how lovely and clean the oven was but yet according to Rebecca, it’s full of grease and grubby, she loves that word “grubby”, a couple of frying pans were accidentally left and they’re wanting to charge us £10 to remove them 😂we even left special damp paint for the walls as thought landlord could use that, and now being charged £10 to remove those! we were out of the property 2 weeks before keys were handed back, garden was all clear of dog poo but obv at some point a cat had come in and done it’s business, £20 they want to charge us for the disposal of it…..think I’m in the wrong job!! It’s all being contested so we will now wait and see, but again, PLEASE AVOID THESE AGENTS ALL COSTS IF YOU PLAN ON BECOMING A TENANT!!! They’re just outright liars and will leave you feeling angry and frustrated
We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I refuse to deal with him!! As a renting agent, they’re shocking, as someone else has said, it’s like pulling teeth! We went from April 2022 to July 2022 with no boiler and ended up having to threaten court action to actually get it dealt with! Makes me wondering the landlords they’re working on behalf of actually know half the issues we reported to the agents! I reported damp issues a year or so after we moved in and I was basically blamed because we had a tumble dryer (in a well vented area) but they had damp treatment prior to us moving in, so clearly there’s an issue and also the fact that most of downstairs is prone to damp, which we as tenants have attempted to sort ourselves, aswell as fixing woodworm ridden floorboards!! We gave up reporting issues to them because we just felt we weren’t being listened to, so we paid out to fix ourselves! Am just waiting now to hand keys back as they refused to let us finish our tenancy 2 weeks earlier and had the nerve to tell me to change my move in date (which we couldn’t). Soon I’ll do an update to if we get our deposit back (which we would as the house is left immaculate)!! Basically, AVOID AT ALL COSTS, they’ll just give you bigger headaches! The only person with any sort of understanding was Rebecca!
UPDATE AS OF JANUARY 2023!
The level of pettiness is actually laughable until it get to the facts that REBECCA just bare out LIES and has revealed her true colours!
Claiming that we never asked permission for a dog yet permission was granted with the landlord direct back in 2017 and the agents were made aware! I mean, they even saw the dog during inspections so if the dog shouldn’t have been there, why was the question not raised!!??? We’re in dispute getting our FULL deposit back, claiming for carpet cleaning etc when we hired a professional cleaner in! Literal nitpicking including a little dust on a socket and a
Lightbulb, down to a little toy green army solider in the garden! It’s almost laughable!! Claiming other things in the check out which we know are 100% false and they’ve not even provided the photo evidence (ie, cobwebs)! We replaced the carpet in the lounge a year ago because the one put in were very cheap and worn (brand new when we moved in but after 7 years of traffic etc and cheap carpets) so we spent over £1k on a lovely new carpet, funnily enough that wasn’t moaned about! The oven was professionally cleaned, and even our neighbour saw the landlady and she commented how lovely and clean the oven was but yet according to Rebecca, it’s full of grease and grubby, she loves that word “grubby”, a couple of frying pans were accidentally left and they’re wanting to charge us £10 to remove them 😂we even left special damp paint for the walls as thought landlord could use that, and now being charged £10 to remove those! we were out of the property 2 weeks before keys were handed back, garden was all clear of dog poo but obv at some point a cat had come in and done it’s business, £20 they want to charge us for the disposal of it…..think I’m in the wrong job!! It’s all being contested so we will now wait and see, but again, PLEASE AVOID THESE AGENTS ALL COSTS IF YOU PLAN ON BECOMING A TENANT!!! They’re just outright liars and will leave you feeling angry and frustrated
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Latest Reviews
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31st Mar 2018
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Opening Hours
Address
Ashton Roberts
19A High Street
Downham Market
Norfolk
PE38 9DA
01366 38899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £242,000 | £242,000 |
| Lettings | 100% | 50% | £625 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 1 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 15,2024
Oct 15,2024
0
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We used Ashton Roberts for the selling of our property. They kept us updated all at times. Answered any queries quickly. Made the selling process easy and straight forward and our house sold in a week.
Rebekah was amazing....
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Jan 27,2023
Jan 27,2023
2
people found
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Avoid at all costs!! Updated January 2023 after moving out!!!!!
We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I ...
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Apr 13,2022
Apr 13,2022
0
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Appalling letting agency. As others have said, disgusting treatment of tenants. The house was full of damp and mold and needed many repairs, which weren't carried out until I ended the tenancy. No inspections undertaken for the last 5 years of my tenancy and had to ...
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Feb 19,2022
Feb 19,2022
0
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Do not work with this agency - If I could leave a minus five star rating I would.
The flat we rented through them was infested with flies, this was never dealt with. When we moved in there were mouse feces and vermin poison on ...
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Sep 13,2018
Sep 13,2018
0
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Dealt with Chris, Mel, Helen and Becky many times, we go back many years. Always there to answer any queries and always helpful. Chris goes out of his way to be there when needed and very fair charges....
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Comment on agent fees
Very Good
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Mar 31,2018
Mar 31,2018
0
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I have let my house through Ashton Roberts for 3 years now. Chris has always kept me up to date regarding any issues, minor or otherwise. I believe he takes a fair approach to landlord and tenants alike. His dry sense of humour may of wrongly ...
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Comment on agent fees
I believe their fees are in line with any other letting agents in Downham Market and are acceptable
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Feb 22,2018
Feb 22,2018
1
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I have found Mr Roberts to be very unhelpful. Arrogant in his approach and interested mainly in keeping his landlord happy. Tenants beware. Check online reviews of this agency! Mr Roberts very rarely puts anything in writing and does not deal with concerns in a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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