Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY... Read Full Review

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use... Read Full Review

Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and... Read Full Review

Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & had some great chats on... Read Full Review

Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment properties over the last couple of years. They secured good deals for us and helped us navigate some difficult times during the transactions. Thank you Bernadette for your unwavering... Read Full Review

I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had another house for sale. From the first valuation meeting with Ross Hobbs and then through the setting up of viewings via Liam and then through the selling process via Bernadette... Read Full Review

'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. I recommend this estate agency as it is represented by very enthusiastic, professional and passionate people. Thank you... Read Full Review

I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from... Read Full Review

Predatory sales tactics, feels very impersonal and by the book. Only chasing the commission on sale and trying to get the quickest sale. Ended up selling through purple bricks for more than prospect... Read Full Review

I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters ... Read Full Review

Really pleased with the service. Kurt was very helpful in making the process quick and easy as we were in quite a hurry to move out. Thank... Read Full Review

I have my first renting experience from Prospect, as I know almost nothing about renting issue, their agent help me a lot about the house, from recommended property that meet my target, arrange virtual-viewing with a high-effectiveness, and response to my email so frequently! And my agent Kurt is... Read Full Review

IF your property needs work, Do NOT sell with them as they UNDER SELL your property !!! BE Aware they will give you POOR ADVICE... Read Full Review

The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged every one of them until I got... Read Full Review

The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, through their letter box. 2 days letter, I receive a call... Read Full Review

I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ever met..and I have met many. He is a credit to... Read Full Review

The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole process of moving... Read Full Review

Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing in the diary. Put through to ... Read Full Review

The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. Constantly being told we should... Read Full Review

They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At the checkin I have to pay for bateries... Read Full Review