50% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jan 18,2023
Jan 18,2023
4
people found
this helpful
this helpful
Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were rushed around the house both times, as well as estate agent not knowing anything about the property. A big WASTE OF TIME
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Aug 2019
reviewed by 'Stevie'
22nd Jan 2019
reviewed by 'Anon'
10th Oct 2018
reviewed by 'Phil'
Opening Hours
Address
Brockenhurst Estate Agents
Kingsbury House
Whitchurch
Hampshire
RG28 7BH
01256 892 222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 71% | £320,000 | £505,000 |
| Lettings | 100% | 99% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 0 | 2 | 6 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 17,2023
Nov 17,2023
2
people found
this helpful
this helpful
Awful experience, Oakley and Basingstoke branches. Absolutely would avoid using ever again if at all possible. Poor, inaccurate communication, arrogant, allowed damage from viewers but did not take responsibility, lack of accountability, lack of proactivity, right hand didn’t seem to know what left hand ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2023
Jan 18,2023
4
people found
this helpful
this helpful
Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2019
Aug 08,2019
0
people found
this helpful
this helpful
Brockenhurst: Special shout out to Emma Horne. Emma answered every question I had which was many. She made myself and my partner feel at ease. To be honest she some how made the experience of moving home enjoyable it’s been nothing but stress in ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2019
Mar 01,2019
11
people found
this helpful
this helpful
Woeful experience in all our history of buying and selling. In summary: lack of communication, incredibly arrogant and astonishingly, seem to have forgotten who the client is. Their whole approach is to take on your property and within a week, start applying pressure to reduce ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 06, 2019
View all comments
(1)
I had the exact same issue with the sale of my flat! I've complained to David Griffiths the owner and they have taken no responsibility and have just had a rude letter back from him! ...
Jan 22,2019
Jan 22,2019
5
people found
this helpful
this helpful
I would not recommend Brockenhurst at all and wish I researched all the feedback before accepting them to sell our property. Total disappointment from day one. We went with them based on a property they had and as soon as we signed they sold it ...
read full review
read full review
Comment on agent fees
They provided a low fee however we have learnt our lesson based on the quality provided.
Was this helpful?
Yes
Yes
Oct 10,2018
Oct 10,2018
1
people found
this helpful
this helpful
Sarah pulled out all the stops for us kept in touch daily, very professional from start to finish. Would highly recommend...
read full review
read full review
Comment on agent fees
Excellent fees
Was this helpful?
Yes
Yes
Oct 08,2018
Oct 08,2018
9
people found
this helpful
this helpful
I would not recommend this agency at all. Key is their distinct lack of communication, pro-activity and any kind of professional service. No client confidentiality and in summary, an extremely unpleasant experience and unsatisfactory outcome. Staff in the Whitchurch branch merely babysit the office and ...
read full review
read full review
Comment on agent fees
Low cost - but did nothing for their fees!
Was this helpful?
Yes
Yes
Apr 27,2018
Apr 27,2018
0
people found
this helpful
this helpful
The team at Brockenhurst in Whitchurch have been fantastic and in particular Sarah who has helped with every stage of the moving process and also David. They are friendly, approachable and professional from the valuation through to completion of our sale. I wouldn't hesitate in ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2017
May 19,2017
0
people found
this helpful
this helpful
Amazing service from day to day of completion.
The commission was very competitive and the service we got was top rate.
Valuation of property was done by someone with lots of local knowledge and the property was valued accordingly.
David offered advice also based on ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2017
Apr 09,2017
0
people found
this helpful
this helpful
I found Brockenhurst a real pleasure to do business with! Their fees are not ridiculously over priced like many estate agents and they were very accommodating in making sure we were in our new house as soon as possible. Thank you!...
read full review
read full review
Comment on agent fees
Very reasonable compared to many estate agents
Was this helpful?
Yes
Yes
Jan 30,2017
Jan 30,2017
8
people found
this helpful
this helpful
I would not recommend this agency in sny way, shape or form. Very aggressive staff and lack of service. Total lack of client cofidentiality. Most unpleasant experience and extremely unsatisfactory outcome. MD lacks professionalism and courtesy and this reflects in his business....
read full review
read full review
Comment on agent fees
Totally undeserved as they did nothing to bring about the sale and were no longer acting under our instruction but used harassment and a very tenuous clause in their contract which is currently under scrutiny.
Was this helpful?
Yes
Yes
Nov 15,2013
Nov 15,2013
5
people found
this helpful
this helpful
This is a warning to anyone who has the misfortune of living next door to a house rented out by Brockenhurst estate agent - MOVE!
I live next door to a property that has been let out since February 2013 and Brockenhurst Estate Agents are the ...
read full review
read full review
What agent could do to change your mind?
To take complaints seriously rather than ignoring letters and emails unless threatened with legal action. To get off their backsides and actually look into complaints properly rather than sit in the office and make a few calls or fire off the odd email or two. To stop being rude, dismissive and patronising. And not to think that anyone who makes a genuine and valid complaint as an idiot. In short, to actually care about the community they are making a great deal of money out of.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
