0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jan 17,2023
Jan 17,2023
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I hired Acorn for managing my property in Dartford. Unfortunately, have ended up in a situation where the tenant brought in by Acorn has left without paying the utility bills. The tenants did not change the accounts to their name from mine (landlord). The utility company is now asking me to pay the bill, which I probably have to end up paying!
Acorn has washed their hands off, and is pointing me to a small print in the agreement where they mention tenant not changing the utility accounts to their name and not paying the bills is not Acorn's responsibility!
If you are hiring, be sure to look for this clause, and ask it to be removed. The letting agent should at least follow up with the tenants to change the accounts into their name. Without this, you are completely at the mercy of unscrupulous tenants who can rake in large utility bills and leave. By the time you come to know about this, it might be too late - as it has been for me.
Acorn has washed their hands off, and is pointing me to a small print in the agreement where they mention tenant not changing the utility accounts to their name and not paying the bills is not Acorn's responsibility!
If you are hiring, be sure to look for this clause, and ask it to be removed. The letting agent should at least follow up with the tenants to change the accounts into their name. Without this, you are completely at the mercy of unscrupulous tenants who can rake in large utility bills and leave. By the time you come to know about this, it might be too late - as it has been for me.
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Latest Reviews
26th Jun 2023
reviewed by 'Mo'
17th Jan 2023
reviewed by 'Lalatendu'
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Address
Acorn Group Estate Agents
Baynes House, Market Street
Dartford
Greater London
DA1 1DB
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 26,2023
Jun 26,2023
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I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative ...
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Jan 17,2023
Jan 17,2023
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people found
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I hired Acorn for managing my property in Dartford. Unfortunately, have ended up in a situation where the tenant brought in by Acorn has left without paying the utility bills. The tenants did not change the accounts to their name from mine (landlord). The utility ...
read full review
read full review
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May 25, 2023
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Hi Laletendu. I am sorry to read your review but not sure this should be aimed at us. The tenancy agreement states that the tenants are responsible for the utility bills, the tenants are also advised of this in our pre-tenancy emails and calls. Unfortunately, as the agent, we do not have the powers to force the tenants to sign up to the utility companies nor can we enforce action against them to pay the bills. However, all utility companies are aware of this so, as I am sure you have been advise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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If you are unsure how to do this or need further help, please email [email protected]. Thanks
Andrew Roberts - Customer Relations Manager - Acorn