50% sales valuation accuracy
67% sales fee satisfaction
Jan 16,2023
Jan 16,2023
0
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Terrible start to finish. House photos poor (and forgot to take a photo of front of house), write up had spelling and grammatical errors. contracted to try to sell a house. very few viewings, which I appreciate is today's market however when I called pretending to be interested they weren't even sure what house I was talking about (and they only had 3 houses on the market in the area at the time), and just suggested I make a low offer. Didn't ask who I was, my financial position, ask if I wanted to view etc. Emails re "we'll do this within 24 hours" that they didn't fulfill. Someone else called feigning interest, was told no Sat viewings available as it was booked out (there were no viewings), what about Tuesdays? Also told me another time people were viewing on a Tuesday but no follow up. V odd. Suspect a lot of lies, definitely disinterest. Couldn't wait to get out of that sorry contract period. Disappointing. Unprofessional. Wasted time during a very stressful period.
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Latest Reviews
16th Jan 2023
reviewed by 'Sara'
5th Jul 2018
reviewed by 'FedUp'
29th Dec 2014
reviewed by 'Truth'
23rd Jul 2014
reviewed by 'haart_With'
Opening Hours
Address
haart
12 Varley Parade, Edgware Road
Colindale,London
Greater London
NW9 6RR
020 8205 9797
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £158,000 | £158,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 16,2023
Jan 16,2023
0
people found
this helpful
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Terrible start to finish. House photos poor (and forgot to take a photo of front of house), write up had spelling and grammatical errors. contracted to try to sell a house. very few viewings, which I appreciate is today's market however when I called pretending ...
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Jan 16, 2023
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Thank you for your feedback Sara, We are currently looking into your claims and will be responding to you directly.
Thank you we will be in touch.
Kindest regards ...
Jan 16,2023
Jan 16,2023
0
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Brilliant service from start to finish whilst working with Maxine and Daisie. Professional, honest and hardworking. I have used many other agents in the past but they were by far the best. Thank you both...
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Jul 05,2018
Jul 05,2018
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Awful experience with Colindale Haart, totally negligent and caught them out lying to each of us. Did absolutely no work to proceed our sale, which of course fell through at the last minute wasting month's of our time. AVOID....
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Comment on agent fees
Frankly, all London estate agent fees are extortionate.
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Dec 29,2014
Dec 29,2014
1
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Please do not use this agent , no intention of putting your offers forward to the owners & fob you off with excuses like " the property is off the market " I would have paid more but Lisa decided not to communicate with me and go on holiday .... ...
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Jan 06, 2015
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Dear Truth
I am really sorry to hear about this. Please do get in touch with me via email [email protected] so I can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
Jul 23,2014
Jul 23,2014
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If you want to pay for nothing but rude customer service then you must use them. Basic information like taking the right number to call me instead of my sister was so hard take onboard (six moths of calling my sick sister) . my flat was ...
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What agent could do to change your mind?
Have staff with basic intelligents.Attached Filesnbsp;
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Jul 29, 2014
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Hello,
We're very sorry to hear about this and about the service you received. We would like the opportunity to look in to this for you - please email full details (including property details and your full name) to [email protected] and we will investigate this.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you we will be in touch.
Kindest regards