Appalling Property Management in W4 5DD The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors... Read Full Review

Since Stephen has been appointed as my property manager, things have turned for the better. He has proved to be responsive and caring, trying to sort things out in the most effective fashion. So far the best property manager at john D... Read Full Review

Incompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we had a two week old infant daughter at the time) they... Read Full Review

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get... Read Full Review

I had experience of both tenancy side of lettings and buying side of sales. As arrogant as they are incompetent, they feel that access to your money is their right. Lettings are the most incompetent business unit I have ever had the displeasure of working with. Apart unnecessary hassle they put... Read Full Review

An appalling experience throughout. My flat had a water leak from the start which was incompetently delay with until it caused the ceiling below to collapse onto a mother feeding her child. The issue was then incompetently dealt with for three months leaving me without a shower in the hottes summer ... Read Full Review

We have been using John D Wood as a letting agency for the last 5 years. We were a good tenant who never missed a payment within these 5 years. Upon giving notice, they failed to book us in for a check out and consequently was done later than we requested. 10 weeks after leaving the property,... Read Full Review

We recently purchased a property through John D. Wood & Co. It was a very challenging purchase, everything that could have gone wrong pretty much did!. Jack and Edward were excellent and really helped us secure an amazing property, they went above and beyond and were there for all eventualities ... Read Full Review

Found a flat in Richmond with John D Wood, but after moving in I found it unlivable due to noise. Expecting the worst, I contacted the agent and was pleasantly surprised — they allowed me to cancel the contract early and move out. They didn't have to do this, so it was nice to see a London ... Read Full Review

Management service is a complete joke. Money for nothing. They do not reply to e-mails for days/weeks. Received 2 quotes for work to be carried out for over 1000 pounds. Rang around even though I am based overseas (which is the whole point of having someone else manage the service) and found... Read Full Review