Stirling Ackroyd
Northfields, London, W13
4.9/5, 175 reviews
99% recommended
93% sales valuation accuracy
94% sales fee satisfaction
90% lettings valuation accuracy
88% lettings fee satisfaction

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“I was dealing with Townends for renting a property. They ......”

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Mar 13,2013
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By: 'dee9'
Mar 13,2013
1 people found
this helpful
I was dealing with Townends for renting a property. They showed me the property, it was a short visit. I didn't find it really good but it was in my budget. They called me up regularly but I didn't show much interest. After a few days, I called them and inquired if it was still available. We discussed further and started negotiating. I sent them a list of items that I would like to have in the house, for ex: microwave, washer dryer, sofa, table, chairs etc. I also requested them for new furniture. They agreed in emails with items that they can provide and rejected a few. They created an agreement that didn't mention about the white goods in the house, so there was no mention of dryer. I trusted them in good faith and signed the agreement. Later on, I found out that there was no dryer in the house. When I confronted them, they said it was not mentioned in the agreement and they can't provide it. When I said it that we agreed in the emails, they gave me a lame response that emails were a starting point of negotiations and agreement is the final document. I couldn't believe a company like Townends could do it. They just changed their colours after getting the money. I will never recommend them to anybody.
What agent could do to change your mind?
They could have either shouted initially that they couldn't provide a dryer, I could have simply rejected the house or could have shown some decency to stick to their words.
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By: Townends Estate Agents
Mar 14, 2013
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view of resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email [email protected].

Kind Regards

James Henon-Webber
Lettings Operational Director

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Latest Reviews

View all Reviews 175
20th Mar 2019
reviewed by 'Anne'
“I approached the Northfields branch after finding several properties to let through them in the area on Rightmove.I was ......”
16th Dec 2017
reviewed by 'Fernandes'
“This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them ......”
7th Jul 2017
reviewed by 'Inessa'
“From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to ......”
27th Jun 2017
reviewed by 'Bryony'
“Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked ......”
25th Jun 2017
reviewed by 'Sam'
“Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very ......”
23rd Jun 2017
reviewed by 'Roger'
“Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
140 - 142 Northfields Avenue
Northfields,London
Greater London
W13 9SB
020 8579 2350

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 94% £42,000 £660,000
Lettings 90% 88% £450 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 67 2 36 0 32 0 7 0
Areas covered
  • TW8
  • Brentford, Hanwell,
  • W5
  • Northfields,
  • W7
  • West Ealing
  • W13
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“New Tenants Beware...”

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Mar 20,2019
Minithumbdown
By: 'Anne'
Mar 20,2019
0 people found
this helpful
I approached the Northfields branch after finding several properties to let through them in the area on Rightmove. I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the ...
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Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.
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“This two guy's provided an incredible service for me .they ......”

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Dec 16,2017
Minithumbup
By: 'Fernandes'
Dec 16,2017
0 people found
this helpful
This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them for helping me to find a satuiable house which is convenient....
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Good
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“From the start, Zuzanna was very affable and full of ......”

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Jul 07,2017
Minithumbup
By: 'Inessa'
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness ...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
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“Zuzanna was very friendly and took the time to answer ......”

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Jun 27,2017
Minithumbup
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part ...
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“Zuzanna was great. She was friendly and very helpful. Found ......”

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Jun 25,2017
Minithumbup
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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“Zuzanna helped with the letting for 75 Mafeking Ave, and I ......”

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Jun 23,2017
Minithumbup
By: 'Roger'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking ...
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“Zuzanna is very kind and professional person. Thank you for ......”

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Jun 23,2017
Minithumbup
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Comment on agent fees
Good
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“Very professional approach to customer. Everything has been presented precisely. ......”

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Jun 22,2017
Minithumbup
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Comment on agent fees
Good
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“Excellent service. Zuzanna picked out an ideal property for us ......”

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Jun 07,2017
Minithumbup
By: 'Craig'
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when ...
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Comment on agent fees
Fairly standard
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“I have dealt with many letting agents but few have ......”

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May 26,2017
Minithumbup
By: 'Paul'
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can ...
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“I had my initial meeting with Daniel Pillai who understood ......”

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Mar 28,2017
Minithumbup
By: 'esoydanyavas'
Mar 28,2017
0 people found
this helpful
I had my initial meeting with Daniel Pillai who understood perfectly what I wanted and pointed me towards a property which Louis Byrne helped me get. Overall they were very attentive and helpful....
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“Townends Northfields, especially Louis Byrne and Robert McPeake, were very ......”

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Feb 21,2017
Minithumbup
By: 'Alex'
Feb 21,2017
0 people found
this helpful
Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and ...
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“Great at dealing with people, capable of solving problems, understands ......”

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Feb 09,2017
Minithumbup
By: 'Fayna'
Feb 09,2017
0 people found
this helpful
Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
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“I have recently received great customer service from this branch ......”

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Feb 02,2017
Minithumbup
By: 'Ghazal'
Feb 02,2017
0 people found
this helpful
I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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“I was so happy with them specially Louis Byrne. He ......”

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Dec 13,2016
Minithumbup
By: 'Ahmed'
Dec 13,2016
0 people found
this helpful
I was so happy with them specially Louis Byrne. He was so helpful and about Emma she was so helpful as well in general my wife and I were so happy with them...
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Comment on agent fees
Good
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“We recently rented our first flat and were so glad ......”

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Dec 05,2016
Minithumbup
By: 'Aarti'
Dec 05,2016
0 people found
this helpful
We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable ...
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“Sarah and Feisal have been fantastic in explaining to this ......”

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Nov 07,2016
Minithumbup
By: 'Robert'
Nov 07,2016
0 people found
this helpful
Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily ...
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Comment on agent fees
Fees are in line with market and negotiable.
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By: Feisal Osmanie
Nov 09, 2016
View all comments (1)
Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends! ...

“Mr Feisal Osmanie did a great job in finding suitable ......”

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Nov 05,2016
Minithumbup
By: 'Fiazah'
Nov 05,2016
0 people found
this helpful
Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and ...
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“Feisal at the Northfields office was great from start to ......”

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Nov 04,2016
Minithumbup
By: 'Marko'
Nov 04,2016
0 people found
this helpful
Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate ...
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Comment on agent fees
Good
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“Mr. Naji was at all times polite, courteous and professional.......”

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Aug 23,2016
Minithumbup
By: 'John'
Aug 23,2016
0 people found
this helpful
Mr. Naji was at all times polite, courteous and professional. I had been away from the rental market for a very long time and was finding the search for a new flat extremely daunting. Mr. Naji gave me renewed hope in my endeavours to ultimately ...
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Comment on agent fees
Acceptable
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“We have dealt with many agents in our search and ......”

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Aug 12,2016
Minithumbup
By: 'Ltals'
Aug 12,2016
1 people found
this helpful
We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase ...
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“Highly impressive with the efforts Hish took to help in ......”

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Jul 15,2016
Minithumbup
By: 'Adi'
Jul 15,2016
0 people found
this helpful
Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this ...
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Comment on agent fees
No Fees for this service
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“best letting agency so far.... thanks robert and your team ......”

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Jun 30,2016
Minithumbup
By: 'Silviu'
Jun 30,2016
0 people found
this helpful
best letting agency so far.... thanks robert and your team for everything.... we are very happy about the new property.... best regards .... silviu dimitriu...
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Comment on agent fees
Good
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“Robert was very professional in the whole letting process, from ......”

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Jun 27,2016
Minithumbup
By: 'S'
Jun 27,2016
0 people found
this helpful
Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Comment on agent fees
Good
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“Morgan has just sold my flat in two weeks and ......”

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Jun 24,2016
Minithumbup
By: 'Francesca'
Jun 24,2016
0 people found
this helpful
Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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“We are very happy with the device so far. The ......”

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Jun 15,2016
Minithumbup
By: 'Jolanda'
Jun 15,2016
0 people found
this helpful
We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
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“The service was really pleasant, and both Hisham and Robert ......”

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Jun 13,2016
Minithumbup
By: 'Gonzalo'
Jun 13,2016
0 people found
this helpful
The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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“We approached Townends to deal with a current tenant in ......”

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Jun 01,2016
Minithumbup
By: 'Good'
Jun 01,2016
0 people found
this helpful
We approached Townends to deal with a current tenant in situ after purchasing our property. We wanted to manage the property ourselves and Townends were proactive in sorting out the fee, the tenancy agreement and negotiating with the tenant. Robert was fair. Very approachable and ...
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Comment on agent fees
Acceptable and appreciated : achieved through negotiation
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“Robert and Ricky were both very helpful and easy to ......”

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May 11,2016
Minithumbup
By: 'Alix'
May 11,2016
0 people found
this helpful
Robert and Ricky were both very helpful and easy to communicate with. Thank you both very much for your help!...
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Comment on agent fees
They were what I expected.
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“Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his ......”

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May 09,2016
Minithumbup
By: 'Rainforrest'
May 09,2016
0 people found
this helpful
Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:56 AM 22/02/2017 by allAgents

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