Jan 05,2023
Jan 05,2023
0
people found
this helpful
this helpful
(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations).
I could write an essay on this company, but to summarise:
. They breached the Consumer Protection from Unfair Trading Regulations 2008 on two ‘misleading omissions’ counts i.e. not informing me about serious issues with property (a heating system that tenant have no control over and planned building works). This includes on their lettings adverts, viewings and during the sign-up process. I told them that I am a f/t home worker and they somehow forgot to tell me that for half the tenacy the landlord would be conducting extremely noisy works all day long.
. Excessive heat in the flat which regularly exceeded 25°, the recommended maximum under the Human Health and Safety Rating System rules, as incorporated into the Homes (Fitness for Human Habitation) Act 2018.
. Poor health and safety practices by workers on site, including scaffolding erected in such a manner that tenants cannot open their windows (also posing a serious risk in the even of a fire) and water and wet cement left on the stairwells, posing a slip hazard, and water saturation of stairwell and upper flats, posing a mould hazard.
. Breaching the tenancy agreement by not providing notice of planned viewings.
I could go on - washing machine not installed correctly (almost ruining expensive clothes), sending a threatening letter to my guarantor parents about the rent not being paid (when it had been), rude customer service. Absolutely vile company dedicated to ripping off tenants for as much as they can take.
I could write an essay on this company, but to summarise:
. They breached the Consumer Protection from Unfair Trading Regulations 2008 on two ‘misleading omissions’ counts i.e. not informing me about serious issues with property (a heating system that tenant have no control over and planned building works). This includes on their lettings adverts, viewings and during the sign-up process. I told them that I am a f/t home worker and they somehow forgot to tell me that for half the tenacy the landlord would be conducting extremely noisy works all day long.
. Excessive heat in the flat which regularly exceeded 25°, the recommended maximum under the Human Health and Safety Rating System rules, as incorporated into the Homes (Fitness for Human Habitation) Act 2018.
. Poor health and safety practices by workers on site, including scaffolding erected in such a manner that tenants cannot open their windows (also posing a serious risk in the even of a fire) and water and wet cement left on the stairwells, posing a slip hazard, and water saturation of stairwell and upper flats, posing a mould hazard.
. Breaching the tenancy agreement by not providing notice of planned viewings.
I could go on - washing machine not installed correctly (almost ruining expensive clothes), sending a threatening letter to my guarantor parents about the rent not being paid (when it had been), rude customer service. Absolutely vile company dedicated to ripping off tenants for as much as they can take.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
13th Dec 2023
reviewed by 'Quaresma'
5th Jan 2023
reviewed by 'Dominic'
16th Nov 2022
reviewed by 'Mandy'
31st Aug 2019
reviewed by 'Sofia'
25th Apr 2019
reviewed by 'Lisa'
Opening Hours
Address
Charters Estate Agents
13 Oakmount Road
Chandlers Ford
Hampshire
SO53 2LG
023 8235 8888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 9 | 1 | 0 | 0 | 1 | 1 |
Areas covered
- SO21
- SO50
- SO51
- SO52
- SO53
- SO53
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Dec 13,2023
Dec 13,2023
0
people found
this helpful
this helpful
Avoid these people, me and my family have been on a property for 3 month now. They will not attend any of your needs very unprofessional. The washing machine is draining into buckets the shower doesn't work properly, these are just some the issues they have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05,2023
Jan 05,2023
0
people found
this helpful
this helpful
(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations).
I could write an essay on this company, but to summarise:
. They breached the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2022
Nov 16,2022
0
people found
this helpful
this helpful
Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They are professional at all times cant praise them enough....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2020
Oct 02,2020
0
people found
this helpful
this helpful
- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts.
-I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2019
Aug 31,2019
1
people found
this helpful
this helpful
The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2019
View all comments
(1)
*appalling record of deceit, lies and downright lack of professionalism from all members of staff. You should be ashamed! ...
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
The process was so quick and easy - nothing was difficult.
Loved the docusign process.
Rebecca was brilliant, keeping us well informed during the whole process....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2019
Apr 16,2019
0
people found
this helpful
this helpful
Helpful, friendly staff. Very accommodating in what can be challenging times; selling your home! Victoria went out of her way to guide and help us....
read full review
read full review
Comment on agent fees
Brexit reduced negotiation opportunity but 1.25% not too bad!
Was this helpful?
Yes
Yes
Apr 10,2019
Apr 10,2019
2
people found
this helpful
this helpful
What a fantastic experience (if there is such a thing when selling a house) totally professional all the way through. Kept you updated, totally informative and if any questions asked always answered fully. Highly recommended...
read full review
read full review
Comment on agent fees
Value for money
Was this helpful?
Yes
Yes
Apr 20, 2019
View all comments
(2)
I do not believe this review. My experience was totally different. Charters made up offers, didn’t follow through, booked in viewings that did not go through and made a mess of my property when I was on holiday. I lost £600 in solicitors fees on fake offers they said ad been made. ...
Apr 05,2019
Apr 05,2019
2
people found
this helpful
this helpful
Initially Victoria and latterly Gemma, extremely professional but also very approachable and made the process run extremely smoothly.
Always kept me updated
Nothing but praise for them both...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Apr 04,2019
Apr 04,2019
2
people found
this helpful
this helpful
Cannot praise Ellie enough for her persistence and optimism. This is the second time she held a sale together for us with patience and care. Always answers calls and emails, is pleasant to deal with and is way more diplomatic than me!! Thank you ( again ) ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 28,2019
Mar 28,2019
2
people found
this helpful
this helpful
The service received from charters is in my opinion, on another level, nothing is too much trouble and always dealt with so professionally ! I would highly recommend using the team at chandlers ford, during each part of the sales process I felt so in control ...
read full review
read full review
Comment on agent fees
Very competitive.
Was this helpful?
Yes
Yes
Mar 23,2019
Mar 23,2019
2
people found
this helpful
this helpful
I can only say that Ella and Victoria both put in a lot of time to communicate with me, direct potential buyers my way and find a new house for me which matched my needs.
Over the past 6 months, I dealt with a lot of ...
read full review
read full review
Comment on agent fees
About average for the market
Was this helpful?
Yes
Yes
Mar 14,2019
Mar 14,2019
2
people found
this helpful
this helpful
I cannot praise Gemma highly enough, our updates were always bright and cheery but most importantly on a regular basis, always feeling that she is fighting your corner while removing as much stress as she can from what is always a stressful time. All e-mails ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Jan 23,2019
Jan 23,2019
1
people found
this helpful
this helpful
Charters have exceeded all expectation of an estate agent!! As a first time seller I was apprehensive of selling my home however the Chandlers Ford team were faultless. From the moment I put my house on the market the communication was excellent being able to ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 22,2019
Jan 22,2019
3
people found
this helpful
this helpful
When selling my house in Chandlers Ford I felt Charters gave me fantastic advice and managed to achieve a sale price above what the other local agents had recommended I even ask. Not only this as the first sale fell through they managed to sell ...
read full review
read full review
Comment on agent fees
Not the cheapest but I was looking for a knowledgeable agent I trusted rather than just a cheap fee.
Was this helpful?
Yes
Yes
Aug 30,2018
Aug 30,2018
9
people found
this helpful
this helpful
We were promised the Earth, a completely different approach to selling! Well we weren't disappointed, we have never come across anything like it! Confused staff, nobody in the office to answer our calls, sub contracted personnel who don't keep in direct contact with Office, staff ...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
May 19, 2020
View all comments
(2)
Charters were useless throughout. Contract was ridiculous too. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:27 AM 12/04/2019 by Simon Comber
