Battersea, London, SW11
4.8/5, 387 reviews
94% recommended
100% lettings valuation accuracy
91% lettings fee satisfaction

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“Throughout our tenancy our agent was useless. They would rarely ......”

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Mar 12,2013
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By: 'Vicarage'
Mar 12,2013
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Throughout our tenancy our agent was useless. They would rarely respond to any emails and when we called to ask to speak to our agent we were told she would call us back, which again rarely happened. When moving out of the property we received very little information about the procedure and would only be told something when we contacted them. After much deliberation it was finally decided how much of our deposit the landlord would keep and how much we would get back. I received an email stating that a check would be sent out but then shortly after received another email stating we were £585 in rent arrears and would not be receiving our deposits until this was sorted. Now at this point we had been moved out of the house for over a month and this had never come up before. I was informed by our agent that a problem had occurred with their accounts department and they had not allocated the rent to the right account-therefore admitting the problem was their fault. After being told this I emailed and phoned my agent over ten times and received not a single reply. I had to take our case to an independent body to reviewe as the agency refused to return any calls or emails. This independent body decided that bairstoweves were at fault and had provided no proof as to why they were not returning our deposit. We finally got our deposits back over three months after leaving the property and I received a message from the agent saying 'I hope this hasn't put you off renting with us again!' Frankly the service we received from bairstoweves was shocking throughout the tenancy. Once they have you in a property they could not care less about you. I would advise everyone I could never to deal with this company as I have rented with numerous agencies and they are by far the worst. Disgusting.
What agent could do to change your mind?
The agent was useless. She never responded to emails and rarely answered phone calls. She doesn't know the meaning of customer service and seems completely incompetent at being in charge of a branch! I don't know how she got to the position she's in but someone needs to review it because she's certainly lost any further custom from myself or my housemates for Bairstoweves and I advise anyone I can not to have any dealings with them.
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Latest Reviews

View all Reviews 387
30th Oct 2024
reviewed by 'Rochelle'
“Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave ......”
26th Sep 2024
reviewed by 'Richard'
“Excellent service from Bairstow Eves.My property was on the market for a year with another high end estate agents ......”
16th Sep 2024
reviewed by 'JD'
“Bairstow Eves is a heaven-sent for finding our first property here in London. Special mention to Tony Ennis who did ......”
30th Aug 2024
reviewed by 'Jordan'
“Tony Ennis did a fantastic from start to finish throughout the process. Was always available for viewings and very responsive. ......”
17th Aug 2024
reviewed by 'Debbie Mackrell'
“Tony went above and beyond in getting my property sold.I appreciate Tonys efforts in making the transaction a postive ......”
18th Jul 2024
reviewed by 'Patricia'
“When I decided to sell my buy to let apartment after more than 25 years I was apprehensive and worried but ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Bairstow Eves
198 Lavender Hill
Battersea,London
Greater London
SW11 1JA
02031518067

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 91% £290 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 8 6 201 6 130 6 12 3
Areas covered
  • SW1
  • Battersea
  • SW8
  • Clapham, Clapham Common
  • SW18
  • Clapham Junction, Wandsworth
  • SW4
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Bairstow Eves made our property sale smooth a......”

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Oct 30,2024
Minithumbup
By: 'Rochelle'
Oct 30,2024
0 people found
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Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave us confidence, and within just one week of listing, we received an offer. Throughout the process, we were kept fully updated, and thanks to their ...
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“Excellent service from Bairstow Eves...”

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Sep 26,2024
Minithumbup
By: 'Richard'
Sep 26,2024
0 people found
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Excellent service from Bairstow Eves. My property was on the market for a year with another high end estate agents and received little interest. I turned to Bairstow Eves and felt confident from the get go. Tony promised to sell my property quick and he ...
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“Outstanding Service...”

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Sep 16,2024
Minithumbup
By: 'JD'
Sep 16,2024
1 people found
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Bairstow Eves is a heaven-sent for finding our first property here in London. Special mention to Tony Ennis who did a fantastic job in assisting us from start to finish of our buying process. He is very efficient in everything! Always on time in viewings, ...
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“Tony Ennis did a fantastic from start to fini......”

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Aug 30,2024
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By: 'Jordan'
Aug 30,2024
1 people found
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Tony Ennis did a fantastic from start to finish throughout the process. Was always available for viewings and very responsive. No complaints as a buyer and will use them once I am ready to sell my property one day....
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“Tony went above and beyond in getting my pprop......”

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Aug 17,2024
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By: 'Debbie Mackrell'
Aug 17,2024
1 people found
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Tony went above and beyond in getting my property sold. I appreciate Tonys efforts in making the transaction a postive experience and keeping us informed a all times at different stages of The sale Thank you so much Tony....
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“When I decided to sell my buy to let apartmen......”

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Jul 18,2024
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By: 'Patricia'
Jul 18,2024
0 people found
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When I decided to sell my buy to let apartment after more than 25 years I was apprehensive and worried but due to Tony's extensive knowledge of the estate I was confident to give Bairstow my property to sell. He already had interested party and a ...
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“Tony and the team worked incredibly hard to s......”

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Jun 10,2024
Minithumbup
By: 'Rob'
Jun 10,2024
0 people found
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Tony and the team worked incredibly hard to sell our property achieving a great result for us. Very happy....
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“No hesitation in recommending…....”

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May 10,2024
Minithumbup
By: 'Keith and Angelica'
May 10,2024
0 people found
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I have no hesitation in recommending Tony at Bairstow Eves in Battersea. He and his team’s energetic approach resulted in a lot of viewings and multiple offers. He communicates well, has been ann invaluable guide through the paperwork and recommended a solicitor who has ...
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“Thanks Tony and Descha for your help! It was ......”

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May 10,2024
Minithumbup
By: 'Lizzy'
May 10,2024
0 people found
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Thanks Tony and Descha for your help! It was great to get the flat over the line so fast...
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“Working with Tony was a pleasure...”

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May 10,2024
Minithumbup
By: 'Elena'
May 10,2024
0 people found
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Working with Tony was a pleasure from start to finish. He seamlessly guided us through the entire process. Tony's responsiveness helped manage expectations on both sides during our house buying journey. Highly recommended!...
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“Exceptional Service: Tony Ennis is the Epitom......”

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May 07,2024
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By: 'Flavio'
May 07,2024
1 people found
this helpful
Exceptional Service: Tony Ennis is the Epitome of Excellence in: End to End Purchase Process Bairstow Eves 198 Lavender Hill Battersea SW11 1JA I had the immense pleasure of working with Tony from Bairstow Eves during my journey to purchase my first property in London, and ...
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“Excellent service i would especially like to ......”

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May 03,2024
Minithumbup
By: 'Oliver'
May 03,2024
0 people found
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Excellent service i would especially like to thank Tony who made everything run efficiently would definitely recommend and use again....
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“Full circle with Tony and Bairstow Eves!...”

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Mar 28,2024
Minithumbup
By: 'Lydia'
Mar 28,2024
0 people found
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I’ve gone full circle with Tony and Bairstow Eves! I bought my flat from them and 7 years later sold it through them. I cannot recommend Tony more highly; efficient, friendly, knowledgable. Thoroughly supportive throughout the entire selling experience. Thank you!...
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“We have just completed on the purchase of our......”

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Mar 26,2024
Minithumbup
By: 'Emma'
Mar 26,2024
0 people found
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We have just completed on the purchase of our Battersea flat. Tony was incredibly supportive and helpful to us as first time buyers and really helped coach us through the process. We managed to complete 2 months after first viewing the property which was helped by ...
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“Great Estate agent...”

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Feb 22,2024
Minithumbup
By: 'Alistair'
Feb 22,2024
0 people found
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We sold our property through Bairstow eves during a fairly slow period in the market. Tony was very helpful in getting us sold and across the line. We'd initially gone with another agent and failed to get the sale due to being led to believe ...
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“Tony Ennis & Ross Manbridge were incredibly helpful...”

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Dec 13,2023
Minithumbup
By: 'Molly'
Dec 13,2023
0 people found
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Tony Ennis & Ross Manbridge were incredibly accommodating & helpful during the process of me buying my first flat. Unfortunately I had a very challenging conveyancer who was difficult to work with, but Tony helped me to get it sorted and was incredibly responsive. Ross also really ...
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“Tony Ennis and his team not only showed super......”

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Nov 15,2023
Minithumbdown
By: 'David Crombie'
Nov 15,2023
0 people found
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Tony Ennis and his team not only showed superior local knowledge and personal connections but produced a daily dedicated effort to sell my property. I was kept regularly uptodated on viewings and had complete confidence that they would deliver - this they did at a ...
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“We recently bought through Tony. He was extre......”

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Oct 19,2023
Minithumbup
By: 'Dan'
Oct 19,2023
0 people found
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We recently bought through Tony. He was extremely professional, with exceptional response times to any questions we had. The whole process start to finish was smooth. Very highly recommended....
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“We have bought and sold through Tony and his ......”

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Oct 03,2023
Minithumbup
By: 'Perry'
Oct 03,2023
0 people found
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We have bought and sold through Tony and his team and have received excellent, professional and friendly service on both occasions. Due to recent market conditions, buyers losing mortgages to furloughs, etc. it has not been an easy market to sell in. Tony's advice has ...
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“The team at Bairstow Eves in Battersea is sim......”

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Aug 07,2023
Minithumbup
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Abigail
By: 'RJ'
Aug 07,2023
0 people found
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The team at Bairstow Eves in Battersea is simply wonderful. They are genuinely interested in helping you, progressing your query and have a great command of the market. In the purchase of my property, they guided me through the process, were always happy to speak ...
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“Thank You!....”

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Jul 27,2023
Minithumbup
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Abigail
By: 'Carol Mayhew'
Jul 27,2023
0 people found
this helpful
‘A man of his word’ is how I would describe Tony Ennis, Senior Associate, (Battersea office) who secured to completion the recent sale of our property. Focused on the mutual goal, you can trust him to get the job done. From the start Tony confidently ...
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“Committed to seeing the sale complete...”

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Jul 10,2023
Minithumbup
By: 'Ms Johnson'
Jul 10,2023
0 people found
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Tony and his team were committed to seeing the sale of property complete and provided that vital link between all parties to help keep things on track. Thanks so much for all your assistance....
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“Tony Ennis is a no-nonsense, effective, and h......”

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Jun 28,2023
Minithumbup
By: 'Dr. N T Harrington'
Jun 28,2023
1 people found
this helpful
Tony Ennis is a no-nonsense, effective, and honest estate agent. Abigail Coombs is an attentive and hard-working sales associate. My wife and I purchased a small 2 bedroom flat through Bairstow Eves in mid-2023. We inspected the property on 13th May and exchanged on 27th June, ...
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“Excellent service and Communication...”

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Jun 08,2023
Minithumbup
By: 'Kirsty Johnson'
Jun 08,2023
0 people found
this helpful
Thank you for all your assistance for the recent sale. The communication throughout was excellent, from the feedback after viewings and being able to speak with someone whenever I had a question made the whole process of selling a property much easier. Would highly recommend ...
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“I purchased through the Battersea branch and ......”

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Jun 08,2023
Minithumbup
By: 'Noreen'
Jun 08,2023
0 people found
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I purchased through the Battersea branch and Tony ensured the whole process ran smoothly from start to finish. Couldn't recommend them highly enough....
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“I sold through Battersea branch . Was a very ......”

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Jun 01,2023
Minithumbup
By: 'Simon'
Jun 01,2023
0 people found
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I sold through Battersea branch . Was a very professional service . Kept in touch and gave feedback and updates and Tony was charming all the time with nothing too much trouble . Best agent I have dealt with ever !...
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“Great service, communication and all round am......”

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Dec 07,2022
Minithumbup
By: 'Christian'
Dec 07,2022
0 people found
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Great service, communication and all round amazing. Thanks for all your help, through the selling process and always being on hand to provide advice and also provide updates. Thank you Tony and the team....
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“Tony and his team were fantastic. We took a l......”

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Nov 14,2022
Minithumbup
By: 'Vicky'
Nov 14,2022
0 people found
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Tony and his team were fantastic. We took a long time to reach a decision about putting our home up for sale and Tony was extremely patient and helpful throughout. When we did finally decide the process was efficient and straightforward and we achieved a ...
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“I purchased my flat a number of years ago fro......”

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Nov 03,2022
Minithumbup
By: 'L Daly'
Nov 03,2022
0 people found
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I purchased my flat a number of years ago from Tony and when I decided to sell the property I went back to the branch due to the excellent service. Throughout the process Ross and Tony couldn’t have been more helpful and I would ...
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“very helpful team...”

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Oct 31,2022
Minithumbup
By: 'Cátia'
Oct 31,2022
0 people found
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I can't thank enough the team at Bairstow eves in Clapham , specially Tony & Ross who from moment one were always available to answer any questions regarding the property I wanted and super involved in every step towards exchange. some challenges on the process but with ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:24 AM 08/06/2015 by allAgents

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