100% lettings valuation accuracy
13% lettings fee satisfaction
Dec 06,2022
Dec 06,2022
0
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This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on collecting the rent telling me It was all part of the service .
The reason they do this is so at the end of the year they can automatically take money out of the rent withought asking you or letting you know in advance they are going to do this , without even there being anything about this fee in the Tenancy Agreement .
After a wile they agreed to give me this money back , I have it all in writing , but unfortunately the money never arrived .
This is thieving .. and to make it worst , they have lied and now won't even answer my emails.
I want an explanation to why they agreed to give me back this money and never did ! !
This is terrible customer service Lisa even worst management Monica
I will be reporting this to the Estate Agent Ombudsman ,
Please give me back the money you took .Good morning,
Under this message is an emaIl I got from MONICA LAZAUSKIENE and then from LISA NOKES from the SHAT THAMES Felicity J Lord Branch
Dear Amelia , Thank you for your email and I am sorry to hear that you feel this way. The refund request was processed by my colleague Lisa and will update you directly once she knows more details.
I have cc to her so you have her email as unfortunately I cannot assist any further in the current situation.
Kr
Monika
-----Original Message-----
From: Lia
Sent: 09 November 2022 07:54
To: Monika Lazauskiene
Subject: Re: Automatic reply: Amelia
This next message from Lisa Nokes from Shad Thames Felicity J Lord branch
I have spoken with my manager, this has been authorised, the accounts have been asked to put this on the next bank run. You will receive it by the end of the week.
Thank you
Lisa
-----Original Message-----
From: Lia
Sent: 23 November 2022 10:15
To: Lisa Nokes
Subject: Re: Complaint procedure
I would like an explanation ! I was promised my money back , but still haven't received it !!!
I would like an explanation please ! and I want this money back !
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on collecting the rent telling me It was all part of the service .
The reason they do this is so at the end of the year they can automatically take money out of the rent withought asking you or letting you know in advance they are going to do this , without even there being anything about this fee in the Tenancy Agreement .
After a wile they agreed to give me this money back , I have it all in writing , but unfortunately the money never arrived .
This is thieving .. and to make it worst , they have lied and now won't even answer my emails.
I want an explanation to why they agreed to give me back this money and never did ! !
This is terrible customer service Lisa even worst management Monica
I will be reporting this to the Estate Agent Ombudsman ,
Please give me back the money you took .Good morning,
Under this message is an emaIl I got from MONICA LAZAUSKIENE and then from LISA NOKES from the SHAT THAMES Felicity J Lord Branch
Dear Amelia , Thank you for your email and I am sorry to hear that you feel this way. The refund request was processed by my colleague Lisa and will update you directly once she knows more details.
I have cc to her so you have her email as unfortunately I cannot assist any further in the current situation.
Kr
Monika
-----Original Message-----
From: Lia
Sent: 09 November 2022 07:54
To: Monika Lazauskiene
Subject: Re: Automatic reply: Amelia
This next message from Lisa Nokes from Shad Thames Felicity J Lord branch
I have spoken with my manager, this has been authorised, the accounts have been asked to put this on the next bank run. You will receive it by the end of the week.
Thank you
Lisa
-----Original Message-----
From: Lia
Sent: 23 November 2022 10:15
To: Lisa Nokes
Subject: Re: Complaint procedure
I would like an explanation ! I was promised my money back , but still haven't received it !!!
I would like an explanation please ! and I want this money back !
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Latest Reviews
6th Dec 2022
reviewed by 'Amelia'
14th May 2020
reviewed by 'RP'
29th Jan 2019
reviewed by 'Petras'
14th May 2018
reviewed by 'Chloe'
14th May 2018
reviewed by 'Chloe'
24th May 2016
reviewed by 'Harriet'
Opening Hours
Address
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 13% | £600 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SE1
- Shad Thames
- SE16
- Bermondsey
- Borough
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage ...
read full review
read full review
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Yes
May 14,2020
May 14,2020
2
people found
this helpful
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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Jan 29,2019
Jan 29,2019
0
people found
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Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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May 14,2018
May 14,2018
0
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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May 25, 2016
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(1)
Hi Harriet,
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross ...
Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
The agency is only good at signing contracts.
We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).Attached Filesnbsp;
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Jan 06, 2015
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(1)
Hello
I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
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Sep 24, 2014
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Hello,
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
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Aug 01, 2014
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(1)
Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call ...
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Mar 01, 2013
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I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...
Nov 14,2012
Nov 14,2012
4
people found
this helpful
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
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Nov 23, 2010
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(1)
Hi Tor Erik Linnerud
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Send to Customer Relations Manager
Last updated at 5:03 PM 22/09/2015 by Chris Lee
