“Avoid Avoid Avoid. At all costs....! Diabolic......”
1 Star Review
Dec 03,2022
By:
'Tom B'
Dec 03,2022
Branch: Birmingham, 102 Colmore Row
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B1
Branch: Birmingham, 102 Colmore Row
Lettings (as a Landlord)
Postcode: B1
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Avoid Avoid Avoid. At all costs....! Diabolical service, property mis-management, terrible communication - the 3 guarantees of Centrick Birmingham lettings.
Having used Centrick for just over 2 years to manage my private rental property in Birmingham (Jewellery Quarter), I cannot advise against them enough. Despite having a reliable tenant in the property, Centrick made the entire process miserable for both landlord & tenant. The only reason I signed up to a property agent was to take the stress & hassle out of my 1 rental property, instead they were the sole driver of stress & hassle throughout.
Missed & delayed payments, improper deductions on statements, relentless chasing of issues, terrible communication to both parties (landlord & tenant) & an all round diabolic service for the management fee they charge.
Such poor service resulted in me liaising directly with the tenant to resolve issues due to their ongoing mis-management.
To make matters worse, upon deciding to leave Centrick & make a formal complaint, the entire tenancy checkout was mismanaged by the team resulting in failed key collection, missed checkout appointments and the property left in a state of disrepair - disrepair that was verbally disclosed to me by their lettings team post-inspection, but later omitted from their written checkout report, resulting in me being at a significant, personal financial loss when I finally had keys returned to me as landlord.
Despite escalating the complaint within Centrick, they failed to conduct an adequate investigation & in line with their standard lack of communication, required constant chasing to understand the status of the complaint. To date Centrick have refused to take any responsibility or accountability for their mis-management.
Avoid Avoid Avoid. At all costs....!
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