Dear Ms Thomas, Whilst we appreciate all feedback whether positive or negative, we feel your review is very unfair.

The landlord of the property asked to take over management of the property from Winkworth as he was unhappy with their service. This was in September 2022. We invited you to our offices to sign the new contract but you informed us you were too busy to do so and everything was to be done via email, which is not our company policy. We also suggested that we send a member of the team to complete the sign up in the comfort of your own home. Again, you declined. In October, you informed us that you would be leaving the property in November. We therefore informed you there was no point creating a new Tenancy agreement as you would be leaving the following month. You informed us on your departure that you have bought a house of your own. A house purchase takes several months and you would have known you were leaving a lot sooner than when you informed us in October (one month before) your departure in November 2022. We therefore feel you wasnt interested in signing a new Tenancy Agreement and intentionally delayed it for these reasons.

With regards to the boiler issue in the property, we are pleased that you are happy with our engineer. We must remind you that the "amazing engineer" you refer to is a part of our Team and was appointed and directed by us. Our team used to take your calls out of office hours often in the late evening and on Sunday. Nonthless, we did not mind this and the comfort and saftey of our tenants comes first. The boiler , after several visits and multiple part changes was fully complete within 5 days. During this time, you were never left without heating and hot water for ahy period of time as the engineer showed you how to work it whilst waiting for parts to arrive.

We conducted the check out of the property and compared it to the inventory provided by Winkworth at the start of your tenancy. There were substantial issues / damage to the property which included damged / stained carpets, dirty walls, damage to kitchen worktops, damage to shower panels, damage to window cills and rubbish left in the garden to name a few. However, mamaged to negotiate with the landlord on your behalf that you only cover the cost of carpet cleaning and rubbish removal which came to a fraction of what you should have been charged. You thanked us for this so your overall review is suprising to us. Perhaps your fustrations are directed to the wrong parties.

Lastly, you never paid any rent for the 2 months we was "managing the property" I believe you continued to pay the previous agent, winkworth. The landlord of the property hasnt paid us either for our management of the property , the repairs to the boiler or the remidial work we carried out to the property on your behalf. Not only have we done all of this work for free, but paid for the pleasure of doing so out of our own pocket.

We do not relay our verison of events for gratitude or acknowledgement but to set the record straight.

Congratulations on your new property. We hope you settle in well to your new home. We wish you all the best with the next chapter of your life

Kind Regards
All Seasons lettings