100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 30,2022
Oct 30,2022
1
people found
this helpful
this helpful
Negative experience from start to finish. I called many times to constructively solve the issues without conflict. Worked with Toni who never called back or replied to emails and because of her lack of communication I was left homeless for a week due to an incorrect move in date being provided. A full furnished property was downgraded to partly furnished and the move in date was delayed (zero contact until after I was supposed to move in). I spoke multiple times to her colleagues and manager explaining the situation, everyone was extremely apologetic but no changes were made until 2/3 days until the reassessed move on where she became far more cooperative. I tried to be patient throughout and gave the whole company more than enough of an opportunity to change my view. Now I’ve moved in she replies to her emails with about a months delay apparently after being on holiday. I hope that this review can help the company develop their customers experiences in future.
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Latest Reviews
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30th Oct 2022
reviewed by 'Michael'
27th Sep 2022
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reviewed by 'YesThenWilshire'
27th Apr 2015
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £750 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 26,2024
Feb 26,2024
0
people found
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Awful experience. I was interested in a letting property listed with them. They cancelled the viewing 2 hours before. We rescheduled the viewing and I called on the day to check on some details about the property only to hear that the property was no longer ...
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Feb 10,2024
Feb 10,2024
1
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As a tenant at Connells Leicester for 2.5 years, I encountered repeated communication issues, particularly regarding a rent arrears incident. Despite having a consistent record of on-time payments, a negative reference was provided, creating unnecessary stress and confusion.
This, along with other instances of poor communication, ...
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Oct 30,2022
Oct 30,2022
1
people found
this helpful
this helpful
Negative experience from start to finish. I called many times to constructively solve the issues without conflict. Worked with Toni who never called back or replied to emails and because of her lack of communication I was left homeless for a week due to an ...
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Sep 27,2022
Sep 27,2022
1
people found
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They never pick up the phone. Most of the time it goes to answer machine. If people are going to make an offer or want to ask something, I think they will give up. They need more staff...
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Oct 24,2015
Oct 24,2015
6
people found
this helpful
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I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service).
We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for ...
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What agent could do to change your mind?
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attached Filesnbsp;
Comment on agent fees
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attachments
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Apr 27,2015
Apr 27,2015
2
people found
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this helpful
Avoid at all costs!
We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. ...
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Nov 10, 2017
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(1)
This doesn't surprise me..I am about to write a review and go to the Leicester Mercury about their poor service if your with me on this one email me on [email protected]
Thank you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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