100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
Oct 28,2022
Oct 28,2022
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The sign up process for Lettings was very easy. We viewed a property, submitted a Note of Interest and then we were offered the property. The check in process was also smooth. A member of staff met us at the property and we went through the inventory.
Any maintenance issues were dealt with by the landlord primarily which did ensure issues were resolved in a timely manner.
During our tenancy we had biannual 'check ups' from a Northwood appointed 3rd Party. This was relatively painless but they usually took quite some time to book in. Not sure they were necessary for such a short lease. One another occasion, Northwood forgot to actually book in the Gas Safe engineer, that resulted in a half day wasted.
Check out was a different experience. In all my past rentals the agent or landlord met at the property a few weeks before the end date to see if there are any issues we needed to 'make good', avoiding any disputes with the DPS. Northwoods process is different. Once you've handed the keys back they will then arrange their 3rd party to inspect the property. Thankfully, we had a good relationship with our landlord and we were able to agree to meet on the day of check out to go through the inventory.
I did have to chase the deposit a week after checkout but it was then released the next day.
Overall we were happy with Northwood as managing agents but in reality, it was our landlord organised the majority of any maintenance/fixes required.
Any maintenance issues were dealt with by the landlord primarily which did ensure issues were resolved in a timely manner.
During our tenancy we had biannual 'check ups' from a Northwood appointed 3rd Party. This was relatively painless but they usually took quite some time to book in. Not sure they were necessary for such a short lease. One another occasion, Northwood forgot to actually book in the Gas Safe engineer, that resulted in a half day wasted.
Check out was a different experience. In all my past rentals the agent or landlord met at the property a few weeks before the end date to see if there are any issues we needed to 'make good', avoiding any disputes with the DPS. Northwoods process is different. Once you've handed the keys back they will then arrange their 3rd party to inspect the property. Thankfully, we had a good relationship with our landlord and we were able to agree to meet on the day of check out to go through the inventory.
I did have to chase the deposit a week after checkout but it was then released the next day.
Overall we were happy with Northwood as managing agents but in reality, it was our landlord organised the majority of any maintenance/fixes required.
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Latest Reviews
23rd Oct 2024
reviewed by 'Sophie'
22nd Oct 2024
reviewed by 'Mohamed Elzoghby'
15th Oct 2024
reviewed by 'Richard'
4th Oct 2024
reviewed by 'Abigail Harries'
12th Sep 2024
reviewed by 'Nina Moseley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £311,000 | £585,000 |
| Lettings | 93% | 94% | £500 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 37 | 4 | 7 | 0 | 0 | 1 | 4 | 0 |
Areas covered
- CF14
- Cardiff
- CF10
- Newport
- CF15
- CF23
- NP10
- NP20
- NP19
- NP23
- CF5
- CF3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 23,2024
Oct 23,2024
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Northwood have provided a fantastic service, making the process of renting out our property seamless! Jess from the lettings team has been very helpful from start to finish and an absolute pleasure to work with. Thank you!...
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Oct 22,2024
Oct 22,2024
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Great service and supportive team. Special thanks to the property manager Janine!...
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Oct 15,2024
Oct 15,2024
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I saw a few agents before deciding to use Northwood. Nicola was superb and really knows the market.
Nicola and Adi came to do all the photos and filming without any fuss and exactly as they said. Our house had been on the market for ...
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Oct 04,2024
Oct 04,2024
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I have been renting my property through Northwood for nearly 4 years now and have never had a problem with the team. They’re always on hand to help and deal with things promptly. They also have excellent communication. A new boiler was sorted quickly by ...
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Sep 12,2024
Sep 12,2024
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Fantastic service from Northwood and Jess who helped us get the property we wanted. Thank You!...
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Sep 12,2024
Sep 12,2024
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I'm well pleased with the prompt response at all time....
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Sep 05,2024
Sep 05,2024
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A leaky boiler was sorted out quickly and efficiently by Jonathan. A great service all round...
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Aug 30,2024
Aug 30,2024
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Northwood dealt with my purchase (therefore, selling on behalf of another client..not me).
They surpassed all of my expectations and stood head and shoulders above my own estate agent (for my sale), my 2 conveyancers and my own after sales representative.
Claire, in particular was ...
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Aug 03,2024
Aug 03,2024
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As someone who has rented for years through multiple agencies Northwood are definitely up there with the best. The staff are friendly, great with communication and sorting problems out quickly. Would highly recommend....
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Aug 02,2024
Aug 02,2024
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We've had a great experience working with Jess at Northwood in our search for a rental flat. She has been responsive, punctual and helpful throughout - showing us the flat twice and responding to all follow up questions....
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May 22,2024
May 22,2024
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Great service, prompt replies and very friendly staff. Thanks Jess for helping us through the whole process.
Will recommend in the future!...
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May 18,2024
May 18,2024
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Very happy with the service I have been receiving from Northwood
Recently a tenant gave notice and within a couple of days a new tenant had been found AND the rent was increased...
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May 03,2024
May 03,2024
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Northwood have let my property for many years and have always done a very professional job with monthly statements and on time payments. I eventually decided to sell the property which took a little longer than expected but this was due to a difficult time ...
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May 01,2024
May 01,2024
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Professional and Competitive.
Thank you Northwood Cardiff for dealing with the Lettings process so smoothly.
Every visit, phone call and email I have had with the staff at Northwood Cardiff has been met with a friendly, helpful and professional response.
Diolch yn fawr....
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Apr 29,2024
Apr 29,2024
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My experience with Northwood in letting a property, and in particular with Jess, was wonderful. They are very professional, and if you want to let a property, then I would recommend letting from them....
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Mar 22,2024
Mar 22,2024
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I just want to express how happy I am with Northwood and their entire staffs and my good Landlord.
When I moved into their property in Heol Llanishen Fach Cardiff in November 2022, I noticed the fridge door was not closing. I raised this issue with ...
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Feb 22,2024
Feb 22,2024
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We sold our house with Northwood in October of last year. From the initial stages it was clear, they were ahead of the game and the best at what they do. Not only do they list your property on right move but they use social ...
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Feb 22,2024
Feb 22,2024
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Had a great experience with Northwood, very helpful and clear easy communication at all times....
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Feb 21,2024
Feb 21,2024
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Northwood have been amazing!! The whole team put me at ease from the beginning, taking control of my sale leaving me to relax and soak up the excitement of my new home. Nic when above and beyond with the marketing and once a sale was ...
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Feb 08,2024
Feb 08,2024
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We’ll never move with another agent again now we’ve discovered Northwood! What a breath of fresh air the team were. Start to finish an absolute breeze. Amazing marketing, Nic is superb, she made our home look irresistible and it wasn’t long before ...
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Jan 11,2024
Jan 11,2024
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Great service, and very attentive.
Got my dream first home thanks to the guys at Northwood.
Alex and Jo were absolutely brilliant ❤️...
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Nov 18,2023
Nov 18,2023
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Claire Williams, who I dealt with whilst applying for a rental property, was nothing short of incredible.
I don't usually leave reviews but I feel she went above and beyond for me.
I absolutely recommend her if you are looking for tour next home....
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Oct 29,2023
Oct 29,2023
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I cannot express enough how outstanding Claire's service has been throughout our entire rental process. From the very beginning, she demonstrated the highest level of professionalism, knowledge, and a genuine dedication to ensuring that we found the perfect home.
Claire went above and beyond to ...
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Aug 21,2023
Aug 21,2023
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A very friendly and helpful service. It was a pleasure having them sell our family home. Thank you team...
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Mar 15,2023
Mar 15,2023
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Northwood are a fabulous agent to work with. We have been dealing with Claire who is an asset to Northwood. Since day one everything has been easy, everything explain well and constantly have been kept updated. The day we move in a few small issues ...
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Feb 15,2023
Feb 15,2023
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Nice and friendly staff make everything easy and smooth. I can recommend Northwood Cardiff if you're planning to rent or sale property....
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Oct 28,2022
Oct 28,2022
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The sign up process for Lettings was very easy. We viewed a property, submitted a Note of Interest and then we were offered the property. The check in process was also smooth. A member of staff met us at the property and we went through ...
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Sep 01,2022
Sep 01,2022
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Northwood have always been very efficient, friendly and helpful while we have rented a property with them. Nothing is a big ask for them. Really impressed and would recommend to anyone. Thanks, Josh and Joy....
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Aug 31,2022
Aug 31,2022
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Janina was excellent throughout the renting process, providing prompt and detailed responses where needed.
Kept us updated throughout the review process and made it a very pleasant experience overall....
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Jul 08,2022
Jul 08,2022
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I would like to pass on my thanks to the Lettings Team at Northwood. The service I received from them all throughout the 18 month period of my tenancy was faultless....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:36 AM 05/03/2024 by allAgents
