60% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Oct 27,2022
Oct 27,2022
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Truly terrible property management which affected our decision to leave our tenancy.
First, our flat was leaking for about five months of our twelve month tenancy and Hudsons failed to get this fixed during that period, despite an engineer being granted access to the property 11 times in total.
Second, we got charged for damage to the property that we did not cause, this being because Hudsons’ check out report was much more thorough than their check in report. For example, we got charged for “drilling holes in the walls and covering them up” when this was done by the previous tenants.
Third, we do not feel that we were given sufficient notice regarding matters that constituted material obligations in our lease, such as the obligation to remove wallpaper put up by the previous tenants.
Fourth, Hudsons’ property management is a safety hazard. On one occasion, I got locked out of my flat at around 11am on a weekday. I thought this would be no trouble because I could contact Hudsons to grant me access to the property (which was a 3 minute walk from the Hudsons office). Hudsons had decided to send ALL their staff to a full-day training, without ensuring that there was someone who was contactable and could grant property access in the event of an emergency. I was calling for 3 HOURS before I managed to get in touch with the property management team and it was 8 HOURS before a locksmith was sent to the flat. I wonder what would have happened had there been a safety emergency in one of the properties that Hudsons managed during that time.
The employees who we communicated with were almost always rude and unhelpful and spoke only in defence of the landlord's interests rather than being understanding of our needs as tenants. Their attitude only caused strain in our relationship with our landlord.
Rent through someone else.
First, our flat was leaking for about five months of our twelve month tenancy and Hudsons failed to get this fixed during that period, despite an engineer being granted access to the property 11 times in total.
Second, we got charged for damage to the property that we did not cause, this being because Hudsons’ check out report was much more thorough than their check in report. For example, we got charged for “drilling holes in the walls and covering them up” when this was done by the previous tenants.
Third, we do not feel that we were given sufficient notice regarding matters that constituted material obligations in our lease, such as the obligation to remove wallpaper put up by the previous tenants.
Fourth, Hudsons’ property management is a safety hazard. On one occasion, I got locked out of my flat at around 11am on a weekday. I thought this would be no trouble because I could contact Hudsons to grant me access to the property (which was a 3 minute walk from the Hudsons office). Hudsons had decided to send ALL their staff to a full-day training, without ensuring that there was someone who was contactable and could grant property access in the event of an emergency. I was calling for 3 HOURS before I managed to get in touch with the property management team and it was 8 HOURS before a locksmith was sent to the flat. I wonder what would have happened had there been a safety emergency in one of the properties that Hudsons managed during that time.
The employees who we communicated with were almost always rude and unhelpful and spoke only in defence of the landlord's interests rather than being understanding of our needs as tenants. Their attitude only caused strain in our relationship with our landlord.
Rent through someone else.
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Latest Reviews
7th May 2024
reviewed by 'Sharan James'
27th Oct 2022
reviewed by 'Christina K'
10th May 2021
reviewed by 'Oumar Hanne'
5th Mar 2019
reviewed by 'ViolatedTenants'
13th Dec 2017
reviewed by 'NLB'
Opening Hours
Address
Hudsons Property
24 Charlotte Street
London
Greater London
W1T 2ND
020 7323 2277
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £715,000 | £799,000 |
| Lettings | 100% | 67% | £1,500 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 6 | 0 | 0 | 1 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 07,2024
May 07,2024
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They agency is really really bad. Its a sincere advice to not choose them. Apartment was handed over to us in a mess with the basics not working. When asked to fix, people at the agency were rude and terrible. Even after months, continuing to ...
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Oct 27,2022
Oct 27,2022
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Truly terrible property management which affected our decision to leave our tenancy.
First, our flat was leaking for about five months of our twelve month tenancy and Hudsons failed to get this fixed during that period, despite an engineer being granted access to the property 11 ...
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May 10,2021
May 10,2021
1
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Worst property agents ever!
I've been renting in London for more than 4 years and moved into a flat "managed" by hudsons property less than 6 months ago and am already vacating the premises!
It all started from day 1 when they had the AUDACITY to ask me ...
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Apr 06,2019
Apr 06,2019
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Professional, kind, responsive and proactive. I highly recommend Hudsons Property Management. It was a very positive experience, especially for someone moving internationally from San Francisco....
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Mar 05,2019
Mar 05,2019
1
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I cannot recommend Hudsons agency anymore. The service we have received has fallen below standard.
The only person in this office who is considerate and genuine is Sandrine.
I cannot trust any of the others....
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Dec 13,2017
Dec 13,2017
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We are very pleased with our agency.
They truly understand our needs and expectations.
I visited one flat with them and we were done.
I did 80 visits with other agents and none of them matched our needs so thank you Hudson for being focus and ...
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Dec 06,2017
Dec 06,2017
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Hudsons helped me to find a flat in Fitzrovia. I ve been their client for 15 months. Quite simply, Sandrine and Joanne Miller are the best....
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Dec 02,2017
Dec 02,2017
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I have used Hudsons for around 15 years to buy, rent and sell properties in Fitzrovia. They have always been attentive, very diligent and have ensured that I get the best returns on my investments. I think they have always provided sound advice and the highest ...
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Comment on agent fees
Fees are in line with the market average.
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Nov 20,2017
Nov 20,2017
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Joanne Miller is our property manager and we are pleased with her. She responds and solves requests immediately and efficiently....
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Sep 03,2016
Sep 03,2016
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Although i posted a negative review based on a intial experience. Jonathan Hudson did everything in his power to assist in finding a resolution.
I would use hudsons again and recommending them to friends and family.
I am not satisfied with the outcome .
Xxxxxxxxxxxx...
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Comment on agent fees
Acceptable
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Aug 10,2016
Aug 10,2016
1
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Do not use this agent and their partner English rose. Totally dishonest and unreliable . Bought an apartment now having stay in hotel as apartment unusable as no water , BT line screwed up . Apartment dirty when handed over. Absolutely useless ....
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Sep 04, 2016
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Since writing the review Hudsons have done everything they can to correct the situation with the developer. They have been attentive and used their leverage accordingly .
Would certainly now recommend their services. ...
Apr 27,2016
Apr 27,2016
1
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We have been letting property for more than 30 years.
Sandrine is probably the best letting agent I have evr used.
She has the one quality I look for, she is effective....
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Comment on agent fees
Good
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Mar 09,2015
Mar 09,2015
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I dealt with Hudsons during my recent search. Sandrine was very pleasant, punctual, professional and showed me properties matching my criteria (which seems to be the biggest challenge for most agents I have been involved with). The move went very smoothly and I would like ...
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Sep 09,2013
Sep 09,2013
2
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I Gave hudsons my property to rent after they came to view it. Hudsons lost the keys within a week. Not only that they constantly lied to me about the number of viewings and didn't not seem to really care. It felt like they just ...
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Sep 05,2013
Sep 05,2013
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Dishonest. Rude. Below standard, poor service. Dishonest again. Stay well away from Hudsons property and save your self the time and hassle and pain of dealing with this god awful company....
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What agent could do to change your mind?
Nothing this agent could do would ever make me go back and use them again. Dishonest is the only word to describe the service you will get.Attached Filesnbsp;
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Dec 14,2011
Dec 14,2011
1
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I dealt with Hudsons recently when moving into one of their properties and I found them very efficient and professional. I would recommend Hudsons to anybody looking for a property in central London....
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Feb 07,2011
Feb 07,2011
2
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The worst agent I've never met! Take care of your money....
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Jun 21,2010
Jun 21,2010
1
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I was a tenant of one of Hudsons property last year. I remembered towards the end they kept pushing me to move out early to accommodate the new tenants.
The worst part is I could not get my eight-week deposit back until 7 months later! I ...
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