50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 20,2022
Oct 20,2022
1
people found
this helpful
this helpful
We got a valuation from all local estate agents but decided to go with Alderson's as they offered us 10% discount, and they sold the property to us 4 years ago. Our house was a section 106 property with the market value - 20%
Richard came and took photos of the house however these looked nothing like the rooms in my property so I had to send in photos of my own.
2 viewings booked for the same night hosted by myself 1 couple left after a 2 hour viewing who then decided to put an offer in first week in April. By the end of May still heard nothing Aldersons! No one kept in touch and I had to ring them for regular updates. Asked if the couple had a mortgage approved to which Aldersons told me 'yes' to then find out by my solicitor in June the couple did not have a mortgage approved!! At this point we decided to put the house back on the market. 2 weeks in and I receive a letter through the door from a young local couple telling me they phoned asking for a viewing and Alderson's told them it was sold! This couple was also offering over the asking price, but Alderson's told us nothing and refuses anything to do with this even though I have it in writing. Carla has been the main point of contact for us and honestly couldn't have had anyone worse she is rude, arrogant and abrupt!!
At the end of June we were told the first couple who viewed the house now had a mortgage. Whilst waiting for this to come through my washing machine broke and I replaced it with a new one. When I told my solicitor I would be taking it with me he said I couldn't because Alderson's had sold all my white goods with the property.
After speaking to Alderson's they said they took it on face value that they had to be sold with the property as it's under a 106. I spoke to planning at RDC and they told me this was utter rubbish, it is about the house not the contents and they should not have been added without my say so. Basically Alderson's did not have a clue what they were selling/how to sell my property.
Finally on the 7th October we were ready to exchange contracts and received an invoice from Alderson's with no 10% discount added as promised. When questioned to Marcus personally he was only willing to give 0.9%. Marcus did however contribute £200 towards my sold white goods, but obviously this won't replace them all! Spoke to my solicitor at 10am by 10:15 Carla was on the phone demanding keys to the property, when I explained my solicitor told me keys can be handed over at 12 she then raised her voice telling me I'm in breach of contract, when I spoke to my solicitor this was not true.
A Very stressful time which Alderson's made 10x worse with the constant lies and rudeness from staff!
Richard came and took photos of the house however these looked nothing like the rooms in my property so I had to send in photos of my own.
2 viewings booked for the same night hosted by myself 1 couple left after a 2 hour viewing who then decided to put an offer in first week in April. By the end of May still heard nothing Aldersons! No one kept in touch and I had to ring them for regular updates. Asked if the couple had a mortgage approved to which Aldersons told me 'yes' to then find out by my solicitor in June the couple did not have a mortgage approved!! At this point we decided to put the house back on the market. 2 weeks in and I receive a letter through the door from a young local couple telling me they phoned asking for a viewing and Alderson's told them it was sold! This couple was also offering over the asking price, but Alderson's told us nothing and refuses anything to do with this even though I have it in writing. Carla has been the main point of contact for us and honestly couldn't have had anyone worse she is rude, arrogant and abrupt!!
At the end of June we were told the first couple who viewed the house now had a mortgage. Whilst waiting for this to come through my washing machine broke and I replaced it with a new one. When I told my solicitor I would be taking it with me he said I couldn't because Alderson's had sold all my white goods with the property.
After speaking to Alderson's they said they took it on face value that they had to be sold with the property as it's under a 106. I spoke to planning at RDC and they told me this was utter rubbish, it is about the house not the contents and they should not have been added without my say so. Basically Alderson's did not have a clue what they were selling/how to sell my property.
Finally on the 7th October we were ready to exchange contracts and received an invoice from Alderson's with no 10% discount added as promised. When questioned to Marcus personally he was only willing to give 0.9%. Marcus did however contribute £200 towards my sold white goods, but obviously this won't replace them all! Spoke to my solicitor at 10am by 10:15 Carla was on the phone demanding keys to the property, when I explained my solicitor told me keys can be handed over at 12 she then raised her voice telling me I'm in breach of contract, when I spoke to my solicitor this was not true.
A Very stressful time which Alderson's made 10x worse with the constant lies and rudeness from staff!
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Opening Hours
Address
Marcus Alderson Estate Agents
7 King Street
Richmond
North Yorkshire
DL10 4HP
01748 822 711
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £195,000 | £270,000 |
| Lettings | 0% | 0% | £475 | £475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 20,2022
Oct 20,2022
1
people found
this helpful
this helpful
We got a valuation from all local estate agents but decided to go with Alderson's as they offered us 10% discount, and they sold the property to us 4 years ago. Our house was a section 106 property with the market value - 20%
Richard came and took photos ...
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read full review
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Jan 18,2021
Jan 18,2021
1
people found
this helpful
this helpful
Very Rude dark haired woman in the shop needs to learn some people skills went in to ask about valuing my property certainly would use this agent...
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Mar 27, 2024
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(1)
Good to know. I thought it was just me who found contact with this agent unpleasant. Telephoned to view a property they are advertising but I was subjected to a barage of questions about my current situation and unwanted advice about what I should do before viewing. I was made to feel like the housing equivalent of a 'tyre kicker' when I am genuinely interested in the property. Still not sure if they will 'allow' me to view the said property. Wouldn't like to sell with this company if this is ho ...
Jan 04,2021
Jan 04,2021
0
people found
this helpful
this helpful
AVOID I have used many estate agents and never received such an appalling service. Carla sweaty is bad mannered and aggressive and totally incompetent at her job. He bought a buyer to view our property she put in an offer but we said she would ...
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Aug 02,2019
Aug 02,2019
0
people found
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After a bad experience with another local firm we decided to sell our house using Marcus Alderson estate agents. We have been very satisfied with the service provided by all the staff in the Richmond office. They have been helpful and responsive in dealing with ...
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Sep 06,2018
Sep 06,2018
0
people found
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APPALING SERVICE! I would like to know exactly what they manage?? Other than a bloke with a camera every few months who promises you the earth yet doing absolutely nothing! They allow gas safety checks to expire, provide no carbon monoxide detectors. Been in my ...
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Comment on agent fees
Poor
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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