100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 18,2022
Oct 18,2022
6
people found
this helpful
this helpful
It's coming up to a year that I've been renting a flat in Colindale, and recently I started receiving emails from their "Renewals Negotiator" by the name of Reisse Morrison, at first he wanted to know how long I want to renew for, and then he tried his luck at raising the rent using all sorts of scammy tactics and lies. I told him if my rent goes up, I go out of the flat, I'll look elsewhere as I'm not happy to stay in a flat where my rent goes up every 12 months and me being a good tenant that pays on time isn't taken into account.
I then met and spoke with landlady directly and she said she never asked for a rent increase, it was purely Foxtons' initiative, we agreed to renew the lease at same rate. But this Reisse character kept chancing it with new offers of a rent hike, albeit slightly less than the £125 hike he tried on me at first. He even tried scare tactics on the phone, telling me if he doesn't get my approval that very day the property will go on the market.
All of this was not in line with what the landlady instructed them. I felt that this was a very dodgy tactic as whether I agree to rent hike or I decide to leave, they win, as they'll get more fees if I agree to the hike and they'll get more fees if I leave as they'll make extra fees for finding new tenant. Not really acting in the landlord's interests are they? Good tenants are hard to come by, and if the new tenant turns out to be a bad payer or trashes the place then the landlord loses out and has to pay more to Foxtons for that privilege.
I do wonder if they have internal incentives to have high tenant churn rate so they can make extra fees bringing in new tenants, and fleece as much money out of the landlord as they can.
I then met and spoke with landlady directly and she said she never asked for a rent increase, it was purely Foxtons' initiative, we agreed to renew the lease at same rate. But this Reisse character kept chancing it with new offers of a rent hike, albeit slightly less than the £125 hike he tried on me at first. He even tried scare tactics on the phone, telling me if he doesn't get my approval that very day the property will go on the market.
All of this was not in line with what the landlady instructed them. I felt that this was a very dodgy tactic as whether I agree to rent hike or I decide to leave, they win, as they'll get more fees if I agree to the hike and they'll get more fees if I leave as they'll make extra fees for finding new tenant. Not really acting in the landlord's interests are they? Good tenants are hard to come by, and if the new tenant turns out to be a bad payer or trashes the place then the landlord loses out and has to pay more to Foxtons for that privilege.
I do wonder if they have internal incentives to have high tenant churn rate so they can make extra fees bringing in new tenants, and fleece as much money out of the landlord as they can.
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Opening Hours
Address
Foxtons
1117 Finchley Road
Temple Fortune,London
Greater London
NW11 0BQ
020 8432 1444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £635,000 |
| Lettings | 100% | 50% | £1,300 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 2 | 6 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- NW11
- NW2
- NW7
- NW9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 12,2024
Nov 12,2024
0
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***AVOID*** Absolutely appalling service. Tried to force us to leave our tenancy early - we're talking harassing us with multiple calls, texts, and emails during the work day - because of their mistake in lying to the new tenants and saying they could move in ...
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Oct 18,2022
Oct 18,2022
6
people found
this helpful
this helpful
It's coming up to a year that I've been renting a flat in Colindale, and recently I started receiving emails from their "Renewals Negotiator" by the name of Reisse Morrison, at first he wanted to know how long I want to renew for, and then ...
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Oct 13,2022
Oct 13,2022
0
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Really found Foxtons an excellent help with our property, especially one women in particular. Rafeena really made the whole process a breeze! Whatever the needs we needed for the property it was sorted in minutes with Rafeena. At this moment finding a property is particularly ...
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Aug 31,2022
Aug 31,2022
0
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Superb service from Alpa at Foxtons!
We have just completed the process of buying a flat, and Alpa Patel at Foxtons was our agent during that process.
From our first meeting with her, Alpa was a consummate professional; fully knowledgeable, immensely helpful, wonderfully communicative, and ...
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Apr 06,2022
Apr 06,2022
0
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Foxtons are best estate agency we have used. The sell of our property was tricky but thanks to Alpa and her experience and great attitude we completed the process successfully. Alpa exceeded our expectations. She was reassuring, professional, personable and positive. Really wonderful sales person. ...
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Mar 14,2016
Mar 14,2016
0
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Lindsay was very professional, friendly and courteous throughout all our interactions. She knew the local area well and the market well as well. My property was marketed with 2 other agents beside Foxtons and she managed to bring me a very good offer within a week ...
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Comment on agent fees
Fees are slightly on the higher band
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Jan 04,2016
Jan 04,2016
1
people found
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this helpful
We had very positive experience with our agents Joseph and Zeno. They have been very helpful and proactive. We originally appointed another estate agent, but after a horrible experience with them, we would rather pay the additional 1% to go with Foxton.
We needed to put ...
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Comment on agent fees
Foxton's fee is one of the highest (if not the highest) among all other high street estate agents. However you get what you pay for and we felt the level of service we received certainly worth the additional 0.5% - 1% commission fee
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Jul 15,2015
Jul 15,2015
0
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Could not have been more impressed with the professionalism and efficiency of Nick, Chuck and everyone at Foxtons Temple Fortune. They had dozens of people see the flat within days of it being marketed, achieved a significantly higher price than I had expected and dealt ...
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Comment on agent fees
Their fees were a little higher than other companies and before putting my home on the market I gave quite a lot of thought as to whether to instruct a less expensive agent. I'm extremely glad I didn't. The sale price they achieved was many tens of thousands of pounds in excess of the asking price suggested by other agents and covered the slightly higher cost of their fees many, many times over.
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Feb 01,2015
Feb 01,2015
0
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I would like to formally submit my feedback on the exceptional service received we received from Joseph Menahem with the sale of our home.
From the first moment until the last we felt totally supported with Joseph's top level and expert advice.
Despite needing to ...
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Apr 03,2014
Apr 03,2014
0
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I recently sold my property through Foxtons. The overall process was excellently managed via Foxtons from viewings, where the agents were courteous and very informative, through to the extremely prolonged sale process (due to legal issues not at all Foxtons), where Greg continued to go ...
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Feb 20,2014
Feb 20,2014
0
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I was very happy with Anjanee's level of professionalism, she worked hard to find me my dream property, and was positive throughout....
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Dec 13,2013
Dec 13,2013
0
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I am writing regarding Mr Nick Mayhead, the manager of the Temple Fortune branch. I have had the pleasure of working with Nick from start to finish on three sales over the past year or so. Of the three flats only one was actually his ...
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Mar 19,2013
Mar 19,2013
1
people found
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Zoe Abraham is very professional devoted , excellent personality. Really caring and providing five star service.Very relay able and punctual having a great feeling about customer needs. I would recommend her as a great agent, employee....
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Nov 01,2012
Nov 01,2012
0
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I am totally delighted of the Foxtons' service. I am impressed of the extremely professional work of Mr. Hasan Djenan from Temple Fortune office of Foxtons. He not only fulfilled our requirements and wishes but even guessed and has foreseen none mentioned ones regarding our ...
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May 09,2012
May 09,2012
0
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Great service from a nice person who is knowledgeable, ambitious and respectful....
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Nov 06,2011
Nov 06,2011
11
people found
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I would strongly advise potential customers trying to sell their property to be aware of the standard terms and conditions of Foxtons. Their sales people will convince you that these are standard and how reputable Foxtons is. Do not be deceived.
I signed their contract ...
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What agent could do to change your mind?
The agent should only be paid when a sale is completed and not when documents are exchanged. They are extremely unfair in asking full fees when they have not completed a sale.Attached Filesnbsp;
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Jun 15, 2012
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Actually that is NOT true. WE state ON COMPLETION
It may be risky but as 99% of sales do complete it is a MInor Risk ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:12 AM 07/09/2017 by Daisy Mason
