100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Oct 14,2022
Oct 14,2022
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Warren is the worst rental estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. Here are a few of my negative experiences:
-I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar visits by cleaners over 18 days to get it to a better condition, but we had to do a large amount ourselves as we couldn't wait so long to have the issues rectified.
-The property manager assigned to us was absolutely useless. She was patronising, slow to react, unhelpful and couldn't keep up with the list of outstanding issues so we ended up requesting a switch to another property manager.
-A large number of things in the property needed fixing so we had to deal with organising the repairs and having a multitude of contractors attend to rectify issues that should have been fixed before we moved in.
-When items we're faulty/broken, we were often expected to deal with it or pay for it ourselves, and were told it's that our job to maintain the property despite the issues existing before our tenancy. For instance, we had a mouldy/dirty/smelly washing machine with a broken door that we had to fix ourselves by constantly running hot washes until we heard it unclog itself, as the agency refused to deal with this issue. We then had to fight for months to have the landlord cover the cost of us having to visit a launderette until it was fully cleaned by us/the cleaners.
-We had no working monoxide alarm for almost a month (illegal), which we had to buy ourselves in the end. We weren't refunded for 3 months, along with all the other things we had to buy to repair the property ourselves, despite asking repeatedly.
-The property was infested with moths which we also had to deal with ourselves and also waited 3 months to be refunded for (we had to push for this too as we were expected to pay ourselves).
-Our privacy wasn't respected as we were given little or no warning about contractors turning up when the agency failed to mention when they'd booked someone to attend despite us repeatedly asking to be notified when someone was attending. As we were working from home, this was a real issue for us as it interfered with our jobs. We even had a contractor damage our personal property and the agency refused to ask the contractor to reimburse us for the damaged item.
-The check-in clerk missed a huge amount of items off the inventory and despite us asking for addendums to be made, this was not done. When an issue arose stemming from damage that was done by a previous tenant, the agency tried to blame us and have us pay for a contractor to repair it. We forwarded an email proving that we had requested the addendum and were then told not to worry about sending the photos as proof as they had them on record (despite previously saying they didn't have them) so already had the evidence that we weren't the ones that caused the damage initially.
-We had the property professionally cleaned when we moved out and gave it back in an immaculate condition that exceeded the quality we received it in, yet we were still charged £50 for damage that all existed when we moved in. We had proof that we weren't responsible so lodged a case with the deposit scheme, Warren then arranged for the return a few days later at the landlord's request, I assume as they knew they didn't have a case.
From start to finish, this was a miserable experience that caused us huge amounts of stress and wasted hours of our time rectifying issues and dealing with problems with the agency. I highly recommend anyone that values an easy life stays well away from Warren Estate Agents as it was the most negative experience I've ever had in my life with a company and I wouldn't wish it on anyone else. A weight has been lifted off my shoulders by simply leaving the property and closing the door on a hideous relationship with a neglectful estate agent/landlord.
-I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar visits by cleaners over 18 days to get it to a better condition, but we had to do a large amount ourselves as we couldn't wait so long to have the issues rectified.
-The property manager assigned to us was absolutely useless. She was patronising, slow to react, unhelpful and couldn't keep up with the list of outstanding issues so we ended up requesting a switch to another property manager.
-A large number of things in the property needed fixing so we had to deal with organising the repairs and having a multitude of contractors attend to rectify issues that should have been fixed before we moved in.
-When items we're faulty/broken, we were often expected to deal with it or pay for it ourselves, and were told it's that our job to maintain the property despite the issues existing before our tenancy. For instance, we had a mouldy/dirty/smelly washing machine with a broken door that we had to fix ourselves by constantly running hot washes until we heard it unclog itself, as the agency refused to deal with this issue. We then had to fight for months to have the landlord cover the cost of us having to visit a launderette until it was fully cleaned by us/the cleaners.
-We had no working monoxide alarm for almost a month (illegal), which we had to buy ourselves in the end. We weren't refunded for 3 months, along with all the other things we had to buy to repair the property ourselves, despite asking repeatedly.
-The property was infested with moths which we also had to deal with ourselves and also waited 3 months to be refunded for (we had to push for this too as we were expected to pay ourselves).
-Our privacy wasn't respected as we were given little or no warning about contractors turning up when the agency failed to mention when they'd booked someone to attend despite us repeatedly asking to be notified when someone was attending. As we were working from home, this was a real issue for us as it interfered with our jobs. We even had a contractor damage our personal property and the agency refused to ask the contractor to reimburse us for the damaged item.
-The check-in clerk missed a huge amount of items off the inventory and despite us asking for addendums to be made, this was not done. When an issue arose stemming from damage that was done by a previous tenant, the agency tried to blame us and have us pay for a contractor to repair it. We forwarded an email proving that we had requested the addendum and were then told not to worry about sending the photos as proof as they had them on record (despite previously saying they didn't have them) so already had the evidence that we weren't the ones that caused the damage initially.
-We had the property professionally cleaned when we moved out and gave it back in an immaculate condition that exceeded the quality we received it in, yet we were still charged £50 for damage that all existed when we moved in. We had proof that we weren't responsible so lodged a case with the deposit scheme, Warren then arranged for the return a few days later at the landlord's request, I assume as they knew they didn't have a case.
From start to finish, this was a miserable experience that caused us huge amounts of stress and wasted hours of our time rectifying issues and dealing with problems with the agency. I highly recommend anyone that values an easy life stays well away from Warren Estate Agents as it was the most negative experience I've ever had in my life with a company and I wouldn't wish it on anyone else. A weight has been lifted off my shoulders by simply leaving the property and closing the door on a hideous relationship with a neglectful estate agent/landlord.
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Latest Reviews
27th Mar 2023
reviewed by 'SL'
14th Oct 2022
reviewed by 'UnhappyTenant'
31st May 2022
reviewed by 'Lucy'
12th May 2021
reviewed by 'Kavisha'
18th Feb 2021
reviewed by 'Daniel'
Opening Hours
Address
Warren Estate Agents
194 Upper Richmond Road
Putney,London
Greater London
SW15 2SH
020 8780 1100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 80% | £1,350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 5 | 4 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 27,2023
Mar 27,2023
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I signed up as a landlord with Warren several years ago after a less than positive experience with another agent in Putney. I am an accidental landlord, letting due to family circumstances, so I have greatly appreciated Warren’s breadth of expertise and knowledge and ...
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Oct 14,2022
Oct 14,2022
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Warren is the worst rental estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. Here are a few of my negative experiences:
-I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar ...
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May 31,2022
May 31,2022
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I've been renting a room for 18 months and when I suddenly had to leave, Siri was absolutely brilliant! She graciously made sure everything was completed quickly and sent me emails to make sure I knew what was going on. Very good service! :)...
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May 12,2021
May 12,2021
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Gregory was very professional in helping us throughout the process of viewing, placing an offer, signing contracts, etc. Siri was very helpful with any queries we had and sorting things. The property management by Warren Estate Agents is responsive and helped us with any issue ...
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Mar 04,2021
Mar 04,2021
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Excellent customer service! Well done and Thank you! from Start to finish with smooth transition, great communication, professional and keeping my friend & I updated over the last month or so. I highly recommend Warren Estate Agent! I had contacted all of the estate agent companies ...
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Feb 18,2021
Feb 18,2021
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AVOID AVOID AVOID!
Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first!
After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently ...
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Feb 18, 2021
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Hi Daniel
I am so sorry to read your review and I can understand your frustration. We did have another offer on the flat from a viewing carried out prior to your girlfriends mum seeing it. I can confirm that no other viewings were carried out after she saw it. They were all cancelled as we had two offers and were waiting to hear back from the Landlord. Unfortunately it took longer than we would have hoped for the landlord to decide which is out of our control. However, what is not out of our co ...
Jan 13,2021
Jan 13,2021
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Cannot be happier. We inquired about a property and immediately we were able to arrange a viewing. The property per se did not meet our requirements, however, the agent was able to perfectly gather what we were looking for and propose a few other places ...
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Nov 11,2020
Nov 11,2020
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As tenants of a flat managed by Warrens, we have found them to be readily available to answer our queries and the odd problem and they have dealt with them promptly and efficiently....
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Sep 07,2020
Sep 07,2020
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Warren's let our flat quickly and were helpful with getting all the paperwork for gas, electricity etc certificates done so tenants could move in on tight deadline. The feedback from viewings was poor but overall it was a good experience....
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Aug 14,2020
Aug 14,2020
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After viewing a property and speaking to the agent about all the parts of the property we decided to put down a deposit. Once the referencing was sorted the contract came through and it seemed that the important things that we were promised were completely ...
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Sep 16,2019
Sep 16,2019
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Warren Putney have managed the lettings of our portfolio of properties for many years now. They have always been professional, efficient and treat our tenants with respect. We are very happy with the service that they have given us over the years and would recommend ...
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“AVOID Warren in PutneyStunningly discourteous, bullying, unpleasant people to deal ......”
Sep 20,2017
Sep 20,2017
1
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AVOID Warren in Putney
Stunningly discourteous, bullying, unpleasant people to deal with. After taking a holding deposit and agreeing rental terms on a flat, a meeting was set up with a staff member to go over the tenancy agreement which was last updated 2014 - the ...
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Jul 04,2017
Jul 04,2017
2
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Would not recommend. Very unethical approach to things. We put a first offer in on a flat and instead of negotiating with us as you would expect, agent continued to show the property and take offers. We were then given a chance to outbid the ...
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Apr 26,2013
Apr 26,2013
1
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We had an extremely positive experience with Warrens as our Estate agents! They were never pushy (unlike some estate agents that didnt leave us alone even when we had chosen to use Warrens!) and always listened to our opinions and regularly got us viewings. They ...
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Aug 02,2012
Aug 02,2012
3
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I transferred my deposit of £150 and they emailed paperwork over after my offer was accepted. Somehow the next day another offer appeared and even though I matched their offer the owner went with the other people.
It was the fact that I had transferred money ...
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