100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 12,2022
Oct 12,2022
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Rob at Lettingsone is the most professional, hardworking, honest lettings agent I have met.
He has been looking after my rental property for many years and I have always received a quality of service that has been unrivaled.
You are in safe hands with Lettingsone, you can rely on Rob to give you the best and most honest and up to date advice on any aspect of property management.
He is always courteous, obliging and understanding, he always goes the extra mile and I have complete confidence in him.
He does the hard work and I have the peace of mind.
He has been looking after my rental property for many years and I have always received a quality of service that has been unrivaled.
You are in safe hands with Lettingsone, you can rely on Rob to give you the best and most honest and up to date advice on any aspect of property management.
He is always courteous, obliging and understanding, he always goes the extra mile and I have complete confidence in him.
He does the hard work and I have the peace of mind.
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Latest Reviews
12th Oct 2022
reviewed by 'Margaret'
12th Oct 2022
reviewed by 'Rose'
11th Oct 2022
reviewed by 'Martin Warlow'
11th Oct 2022
reviewed by 'Eric'
13th Apr 2022
reviewed by 'Bernardo'
2nd Mar 2022
reviewed by 'Dylan'
Opening Hours
Address
Lettings One Ltd
Hub 17, Pepper House, 1 Pepper Road, Hazel Grove
Hazel Grove,Stockport
Cheshire
Enter po
01615115339
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £680 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SK7
- SK8
- SK1
- SK12
- SK2
- SK10
- SK3
- SK4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 12,2022
Oct 12,2022
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people found
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Rob' service is head and shoulders above that provided by my previous (2) letting agents. He responds promptly to both tennant and landlord enquries. On many occasions he has foreseen developing issues and provided sound advice and assistance to minimise diuficulties for both tennant and landlord. ...
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Oct 12,2022
Oct 12,2022
0
people found
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Rob at Lettingsone is the most professional, hardworking, honest lettings agent I have met.
He has been looking after my rental property for many years and I have always received a quality of service that has been unrivaled.
You are in safe hands with Lettingsone, ...
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Oct 11,2022
Oct 11,2022
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Great service. Very professional. Goes out of their way to make tenants and landlord happy. Good relationship management. Very responsive....
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Oct 11,2022
Oct 11,2022
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I transferred five properties to Rob At Lettings One during Autumn 2021, shortly after he had opened. I am most impressed with the service received as a landlord. Communications are excellent and Lettings One are readily available. It is really reassuring to have a consistent point ...
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Apr 13,2022
Apr 13,2022
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This real estate agency and in particular their real estate agent Rob are the standards this industry should be upholding. The property wasn't the right for me but due to fault of my own but the professionalism found was one of a kind and it ...
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Mar 02,2022
Mar 02,2022
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Rob & The team at lettings one were great, they were quick to respond and have been patient in explaining things to me as we went through the application process.
Each call and e-mail has been extremely helpful and friendly, without much waiting time. If calls ...
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Dec 09,2021
Dec 09,2021
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Rob and the team where really helpful, competent and responsive. They provided some really good advise in relation to property certification and also recommended some tradesmen for some bathroom refits....
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Dec 09,2021
Dec 09,2021
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Rob is extremely helpful and professional, he has always supported me as a tenant and helped out with any issues that have arisen with the property immediately. I would not hesitate to recommend Lettings One to anyone, Rob is a credit to the professionuu...
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Aug 28,2021
Aug 28,2021
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LettingsONE have acted on my behalf in recently letting one of my properties in the local area, fully managed. Rob has provided a fantastic service from the start and found tenants for the property within 24 hours of advertising. Checks that were completed were thorough and ...
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Vendor Fees
1% + VAT of the completed sale priceLandlord Fees
£525.00 Set Up Fee & 12% inc VAT of the monthly rentTenant Fees
Holding Deposit (per tenancy) Security Deposit (per tenancy. Rent under £50,000 per year) Security Deposit (per tenancy. Rent of £50,000 or over per year) Unpaid Rent Lost Key(s) or other Security Device(s) Variation of Contract (Tenant’s R Last updated at 20/09/2023, 11:18 AM by RobertComplaints Procedure
Customer Complaints Handling Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may refer your complaint to The Property Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to them member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in –house complaints procedure, before being submitted for an independent review.
Last updated at 10:18 AM 20/09/2023 by Robert
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may refer your complaint to The Property Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to them member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in –house complaints procedure, before being submitted for an independent review.
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