0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Oct 03,2022
Oct 03,2022
2
people found
this helpful
this helpful
I had to take this agent to the Property Ombudsman and I won on every single count.
I am a landlord and hired Paul Rolfe for a fully managed let. After I raised concerns about the standard of work carried out by a "trusted tradesman" of theirs, they left me without an agent at a time when I was not able to be in Scotland and when there were serious damage issues with the property that required urgent attention. This was incredibly hard on the tenants who were needlessly left in a very difficult situation.
Prior to this, Paul Rolfe hired a tradesman (John Locke trading as ARPC) to carry out some odd jobs while the property was vacant. The tenants provided photos which showed that he did not do the jobs or else carried them out to an incredibly low standard. Paul Rolfe did nothing to resolve the issues, instructed me to pay, and threatened me with legal action when I refused to pay for the work until it had been carried out to an appropriate standard. Mr Locke used abusive language and shared that Paul Rolfe discussed personal information about me in a letter he sent after I reported him to Trading Standards Scotland.
Senior managers (Chris Platt and Martin Platt) insisted on communicating by phone call. They would not communicate or confirm anything in writing, even at stage 3 of the complaints procedure. They lied about what had been said in these calls. They also used mobile, rather than landline, phones in order to avoid being recorded.
I am a landlord and hired Paul Rolfe for a fully managed let. After I raised concerns about the standard of work carried out by a "trusted tradesman" of theirs, they left me without an agent at a time when I was not able to be in Scotland and when there were serious damage issues with the property that required urgent attention. This was incredibly hard on the tenants who were needlessly left in a very difficult situation.
Prior to this, Paul Rolfe hired a tradesman (John Locke trading as ARPC) to carry out some odd jobs while the property was vacant. The tenants provided photos which showed that he did not do the jobs or else carried them out to an incredibly low standard. Paul Rolfe did nothing to resolve the issues, instructed me to pay, and threatened me with legal action when I refused to pay for the work until it had been carried out to an appropriate standard. Mr Locke used abusive language and shared that Paul Rolfe discussed personal information about me in a letter he sent after I reported him to Trading Standards Scotland.
Senior managers (Chris Platt and Martin Platt) insisted on communicating by phone call. They would not communicate or confirm anything in writing, even at stage 3 of the complaints procedure. They lied about what had been said in these calls. They also used mobile, rather than landline, phones in order to avoid being recorded.
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Latest Reviews
3rd Oct 2022
reviewed by 'JM'
14th Feb 2022
reviewed by 'Shona Brown'
24th Aug 2021
reviewed by 'tracey'
Opening Hours
Address
Paul Rolfe Sales & Letting
1 Pitt Terrace
Stirling
Stirlingshire
FK8 2EZ
01786 236 236
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 67% | £750 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Stirling
- Clackmannanshire
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 03,2022
Oct 03,2022
2
people found
this helpful
this helpful
I had to take this agent to the Property Ombudsman and I won on every single count.
I am a landlord and hired Paul Rolfe for a fully managed let. After I raised concerns about the standard of work carried out by a "trusted tradesman" ...
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Feb 14,2022
Feb 14,2022
0
people found
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I was relocating to Scotland for work never having lived or worked away from my home town. I didn't know areas and I found all other Estate Agents unsympathetic or helpful. Shona Browne was the only person who took a genuine interest in me and ...
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Aug 24,2021
Aug 24,2021
1
people found
this helpful
this helpful
Paul Rolfe Letting Agency where very polite, professional when trying to look for a place to rent.
There was one person in particular that was extremely helpful, attentive, responsive, friendly and polite and that was the senior letting negotiator Shona Brown.
She is a real ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:17 PM 01/10/2019 by Fraser Neary
