0% sales valuation accuracy
0% sales fee satisfaction
Mar 05,2013
Mar 05,2013
10
people found
this helpful
this helpful
I was looking for a property in West London and used a few agencies in the area. Foxtons was very quick to arrange viewings and to take me to some properties. All the properties I was taken to was way over budget. I found a place but the offer was not accepted, so Foxtons said there is another apartment that I should put an offer on. This was an apartment which I was not really interested in because it was in a bad state; dirty walls, missing lights, damaged walls, and the list goes on. I put an offer in and it was accepted by the landlord. Everything went well up to this point.
Then, once the offer was accepted, I was pushed to sign the contract for TWO years, which I had to do within 24 hours and pay £4800 deposit as well. Daniel was pushing me to get it all done, because according to him, there were other people interested as well. I did however make it very clear that the apartment MUST be professionally cleaned and the lights need to be fixed as well as the marks on the walls fixed. I was told that this will be sorted out before I move in.
A few days before I had to move in, someone from Foxtons was supposed to contact me to arrange the key collection etc. I never received any calls from them after I paid the deposit. On the day I moved in, I collected the keys from the Chiswick office, where I was met by an arrogant male member of staff, sitting at the front desk.
To make a long story short, when I eventually got into the apartment, it was exactly the same condition as the day when I went for a viewing. Nothing was cleaned, lights were missing and the place was a mess. I tried to contact Daniel, but my calls were ignore. When I eventually got hold of him, he gave a lot of BS and said he will sort it out. This never happened and that was the last time I spoke to him. My calls were ignored and it felt like I was caught in a trap, for 2 years!
I took it on myself to make the best out of a bad situation and replaced the lights myself, fixed and painted the walls and fixed all the other problems there was.
However, the warm water boiler just broke and I had to contact the so called 24hour emergency number. All they was that they will not come out because the unit it faulty and I had to speak to Foxtons in the morning. I called Foxtons Chiswick and left a messages for the property manager Liam to call. Had to wait over an hour before he phoned back after I called a few time.
All I received from Foxtons is ..... nothing bad really bad service.
Don't let the modern-contemporary interior of their office fool you. They are just the same, maybe even worse than some of the really bad agencies out there.
If there was a ZERO for the score, they would have gotten it.
Then, once the offer was accepted, I was pushed to sign the contract for TWO years, which I had to do within 24 hours and pay £4800 deposit as well. Daniel was pushing me to get it all done, because according to him, there were other people interested as well. I did however make it very clear that the apartment MUST be professionally cleaned and the lights need to be fixed as well as the marks on the walls fixed. I was told that this will be sorted out before I move in.
A few days before I had to move in, someone from Foxtons was supposed to contact me to arrange the key collection etc. I never received any calls from them after I paid the deposit. On the day I moved in, I collected the keys from the Chiswick office, where I was met by an arrogant male member of staff, sitting at the front desk.
To make a long story short, when I eventually got into the apartment, it was exactly the same condition as the day when I went for a viewing. Nothing was cleaned, lights were missing and the place was a mess. I tried to contact Daniel, but my calls were ignore. When I eventually got hold of him, he gave a lot of BS and said he will sort it out. This never happened and that was the last time I spoke to him. My calls were ignored and it felt like I was caught in a trap, for 2 years!
I took it on myself to make the best out of a bad situation and replaced the lights myself, fixed and painted the walls and fixed all the other problems there was.
However, the warm water boiler just broke and I had to contact the so called 24hour emergency number. All they was that they will not come out because the unit it faulty and I had to speak to Foxtons in the morning. I called Foxtons Chiswick and left a messages for the property manager Liam to call. Had to wait over an hour before he phoned back after I called a few time.
All I received from Foxtons is ..... nothing bad really bad service.
Don't let the modern-contemporary interior of their office fool you. They are just the same, maybe even worse than some of the really bad agencies out there.
If there was a ZERO for the score, they would have gotten it.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Dec 2023
reviewed by 'laura cisneros'
6th Apr 2023
reviewed by 'Dinos Tavridis'
20th Jan 2023
reviewed by 'Yasmin Ayture'
12th Nov 2022
reviewed by 'Yasmin Ayture'
5th Sep 2022
reviewed by 'Rozalia'
Opening Hours
Address
Foxtons
225a Chiswick High Road
Chiswick,London
Greater London
W4 2DW
020 8996 6000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £360,000 | £475,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 6 | 18 | 1 | 0 | 1 | 1 | 1 | 1 |
Areas covered
- W4
- W3
- W6
- TW8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 07,2023
Dec 07,2023
0
people found
this helpful
this helpful
worst real estate ever, I had the worst experience of my life...never saw in my life such a horrible service, miss of honesty and professionalism and I have seen so many real estate agencies in my life.
I had to take a lawyer to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07,2023
Sep 07,2023
1
people found
this helpful
this helpful
I am convinced Foxtons is a government initiative to employ mentally disabled people. Do not be fooled by their prestige or firmly established status, this company is run by complete morons. They constantly put incorrect info on our contract and had to ask us to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2023
Apr 06,2023
5
people found
this helpful
this helpful
As a tenant I have had the worst experience ever from this awful company which used to be the most famous and iconic 10 years ago. Avoid AT ALL cost to rent through them, particularly if they also mange the property. Talha, Eleanor and Ella Badman, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2023
Jan 20,2023
0
people found
this helpful
this helpful
For personal reasons I informed Narean that I wanted to leave the accommodation I have been renting for the past 4 months and break my contract early in order to move outside of London. This was fine straight away and he answered my calls, messages and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2022
Nov 12,2022
0
people found
this helpful
this helpful
Narean at Foxtons in Chiswick helped me since the moment I wanted to move. He very diligently responded to my queries and we spoke several times on the phone about the arrangements for me moving and I always felt I could ask what I wanted ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2022
Sep 05,2022
1
people found
this helpful
this helpful
It’s a shame that you can’t give minus star reviews.
They don’t call them F**ckstons for nothing.
I strongly recommend that you do not rent from Foxtons.
Our experience with the Chiswick branch was awful.
Firstly we were “sold the house” ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2022
Apr 08,2022
3
people found
this helpful
this helpful
We moved into a 2 bed flat in brentford(£1700/month) and soon after that we realised that the flat didn't have hot water or heating. Long story short, we moved out after 6 months and the there was still no hot water or heating. We agreed a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2021
Sep 20,2021
1
people found
this helpful
this helpful
We are new in UK and we rented an apartment in Chizwick to be able to register my son to the school.
we paid 7 months in advance and received the contract and agents promised to do the painting in 3 weeks time and fix other issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2021
Aug 05,2021
4
people found
this helpful
this helpful
I gave Foxtons a second chance, but they turned me down twice. Now I have to cancel my wedding and nearly homeless.
Several weeks ago I gave Foxtons a negative review, and when they contacted me, I removed it. I was too foolish and too ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2021
Jan 25,2021
3
people found
this helpful
this helpful
If I could I will put -20, not even +1. Terrible experience of human discrimination. I strongly advice to avoid them....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2020
Sep 21,2020
3
people found
this helpful
this helpful
Time wasters. Took over 2weeks for them to arrange a house valuations. Then once everything was agreed and i signed the contract it took another 2 weeks of me chasing for them to even get in touch about putting the house on the market, at which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2020
Jun 04,2020
2
people found
this helpful
this helpful
Maintenance is just a name they do nothing, no response for days and I have been without a washing machine for a whole month now, they ignore emails.
they are so responsive and quick when it comes to rent!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
3
people found
this helpful
this helpful
So far I'm very disappointed with the whole service I've received.
They expect you to jump through their hoops to rent from them, as soon as they have your money they disappear.
At the outset I gave a long list of things that needed addressing, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
I have just bought my property through Foxtons Chiswick and found the service to be excellent. Gary Runnels was the agent who dealt with the sale. He was very professional, efficient and helpful....
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Jan 22,2019
Jan 22,2019
1
people found
this helpful
this helpful
Their service in lettings is diabolical. They do not help in the slightest and be wary of them not giving back deposits when the property was cleaned and better than when we moved into the property....
read full review
read full review
Comment on agent fees
Paid over the odds for a property that was in a slum condition.
Was this helpful?
Yes
Yes
Aug 08,2018
Aug 08,2018
4
people found
this helpful
this helpful
The management of my property has been perfunctory at best and negligible at worst. I discovered that I had a serial rental cheat in my unit that had already been evicted by Foxtons prior the uptake of my unit. During the rental period my unit ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 01,2018
Jun 01,2018
1
people found
this helpful
this helpful
The negotiation staff forced to signed the contract and paid for over £5000( deposit + first rent payment) to secure the property. After that she changed the terms so many times and telling rule and law which is so annoying. Letting Manager is Jonathan he cant communicate ...
read full review
read full review
Comment on agent fees
The agent fee is expensive with rubbish service
Was this helpful?
Yes
Yes
Jan 26,2018
Jan 26,2018
3
people found
this helpful
this helpful
Pay very high charges then expect to do all the work yourself getting quotes and repairs done, and cleaning and removing rubbish. You'll pay for any damages the tenants do too. If you don't do the work yourself they will let the property run down. ...
read full review
read full review
Comment on agent fees
If Foxtons manage your short lets expect to pay 30% of your rental fee to them plus at least another 10% or more in additional fees and charges. Exceptionally poor value for money. It must work out at £500+/hr of time they actually spend working on your behalf v's money charges. And the tenants are ripped off too.
Was this helpful?
Yes
Yes
Nov 14,2017
Nov 14,2017
6
people found
this helpful
this helpful
Im a landlord and Foxtons is pursuing me legally for renewal fees for that they are not owed. The tenant moved out but they are still sending me threatening letters from their in-house solicitors.
I have been on contact with a number of unhappy ex ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27, 2018
View all comments
(1)
I am going through the same thing. They asked me to send them evidence that the tenant moved out and that there has been no transactions. I sent everything and they are still asking for renewal fee! It's crazy ...
Sep 06,2017
Sep 06,2017
2
people found
this helpful
this helpful
Terrible terrible letting agent.
Let property for 2 years. The tenant left in 6 months and left the property in a real state.
There was not a single visit checks by the agent even though it was fully managed.
There was no attempt by agent to visit ...
read full review
read full review
Comment on agent fees
Agent fees is almost twice as high as local agents. They have good technology to manage things but the service is terrible and would not recommend to anyone even as the last resort.
Was this helpful?
Yes
Yes
Jul 17,2017
Jul 17,2017
1
people found
this helpful
this helpful
Awful experience. We have been lied to from the start, the contract between ourselves and the landlord has been changed after we signed the lease, they didnt provide contact details to the landlord until we moved what resulted in lots of troubles for us. The ...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2017
May 31,2017
2
people found
this helpful
this helpful
worst experience ever.
It was a nightmare from the day I paid deposit and fee they just started to unlawfully evict me and did not respect my rights.
I was victim of racist and discriminating behaviour...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2016
Oct 05,2016
0
people found
this helpful
this helpful
I will never ever rent with Foxtons, because they have no idea how to deal with customers, and they always seem to make decisions without asking the landlord. Worst experience I have ever had dealing with idiotic people. Avoid Avoid Avoid.
Most stressful time I ...
read full review
read full review
Comment on agent fees
Extremely bad
Was this helpful?
Yes
Yes
Mar 30,2015
Mar 30,2015
0
people found
this helpful
this helpful
Sarah helped me try to find a flat to rent. She was excellent to deal with and really made the process enjoyable, scooting me round the viewings in her little Foxtons mini! Unfortunately I didn't manage to find a suitable property with Foxtons, but it ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2014
Feb 13,2014
0
people found
this helpful
this helpful
I just wanted to say that the agent who helped us looking for a flat was very accomodating and very helpful. Herve opoh is his name. He has been very patience and understanding. His persistent to help us find a place. This kind of person ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 27,2013
Dec 27,2013
1
people found
this helpful
this helpful
Chris Cooper found us an apartment to rent for 4 weeks. He was professional, reliable and managed the negotiation brilliantly. We were really impressed with how he managed the transaction, bringing it from start to finish within a few days in what was a rather difficult ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23,2013
Jul 23,2013
7
people found
this helpful
this helpful
I would start saying that one of my friends warned me that Foxtons in general provide very poor services for obscene costs. Alas, against that, I deciced to use Foxtons.... My advice would be: "Always listen to your friends!!!"
We were looking for a nice 2 ...
read full review
read full review
What agent could do to change your mind?
Everything!!! Fair deal, details about contract, constant communication. We were robbed!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 24,2013
Jun 24,2013
1
people found
this helpful
this helpful
Daniel was the most professional and helpful agent I came across whilst searching for a property. He understood exactly what I was looking for and showed me a great range of properties. I registered with every estate agent in Chiswick and the service I recieved ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2013
May 29,2013
11
people found
this helpful
this helpful
I submitted my enquiry on their website and it seems my details were passed to the Chiswick and Shepherds Bush branches.
What's prompted me to write this review about the Shepherds Bush branch was my amazement at the way I was handled by one of ...
read full review
read full review
What agent could do to change your mind?
It's in my review.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 16,2013
Apr 16,2013
4
people found
this helpful
this helpful
It was our absolute nightmare to deal with this company, under any circumstances try to avoid their service in this area.
Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at ...
read full review
read full review
What agent could do to change your mind?
Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at any point. Was arrogant, rude and abusive via the phone, calling himself "one of the most reasonable guys in the company". It was simply a joke when he tried to threaten me promising problems and telling me that i can be remove by force from the property because im not a tennant!!! (the contract is on my girfriends name) all depends who reads it, and if i was a person who can do something about it i would consider some actions on this issue, because the customer service we received from that gentlemen was absolutely horrible.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:02 PM 11/05/2017 by Daisy Mason
