“Initially the service was good with both Holl......”
2 Star Review
Sep 24,2022
By:
'Gareth'
Sep 24,2022
Branch: Bristol, Henleaze House, Harbury Road
Services: Sales (as a Vendor)
Sold price: £410000
Would you recommend?: No
Postcode: BS5
Branch: Bristol, Henleaze House, Harbury Road
Sales (as a Vendor)
Sold price: £410000
Postcode: BS5
5
people found
this helpful
Initially the service was good with both Holly and Tim. Tim's photographs were excellent and really captured the feel of the house, thank you Tim!
Problems started to occur when Holly handed the sale over to Ruby.
Several things happened that we, as a seller, were not happy about.
Email with personal information sent to the wrong person
Inconsistent communication - assured that Ruby was trying to contact us despite us not having any missed calls or voicemail messages, no 'out of office' automatic replies when Ruby was on holiday
Being asked to chase our solicitor ourselves despite us both being busy with an international house move and full time jobs
Being told we should reconsider our solicitor despite Setfords being on the list of Boardwalk partners.
The above caused needless stress on our part, and we struggled to see the value for money for the service delivered.
Having had conversations with friends selling through Boardwalk, it seems that we are not on our own with these grumbles.
5
people found
this helpful
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