“AVOID THIS COMPANY AT ALL COSTS...”
1 Star Review
Sep 22,2022
By:
'G Roberts'
Sep 22,2022
Branch: London, Marlborough House, 298 Regents Park Road
Services: They manage our estate
Would you recommend?: No
Postcode: HP3
Branch: London, Marlborough House, 298 Regents Park Road
They manage our estate
Postcode: HP3
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AVOID THIS COMPANY AT ALL COSTS
Please learn from our mistake & do not use Crabtree. They were our managing agent for 4 years, always ignored questions, could never get a straight answer, escalating unexplained fees, refused to host / arrange resident meetings - even after the pandemic, in 4 years there were 2 meetings. They have continually refused to provide details of our electric usage - turns out they have 2 developments next to each other & they do not know whose electric is whose. We have served notice at the start of 2022 & been ignored ever since. They refuse to complete a handover, we cannot get our information from them. Our request to make a complaint is ignored, this is despite having directors on the e mails we send.
The whole situation is a nightmare. Some details that may help if you too are having issues with them.
They are part of the property redress scheme www . theprs.co.uk E mail: info @ theprs. co . uk - that's the ombudsman you need to contact.
ignores all contact but I believe she is something to do with Customer Service!!
Director of Property Management at Crabtree Property - also ignores all e mails
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