0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 04,2013
Mar 04,2013
8
people found
this helpful
this helpful
In two words I would describe Simpson Brebner as dishonest and unprofessional. When you hear of nightmare agents - Simpson Brebner would be at the top of the list.
¢â‚¬Â¨A company like Simpson Brebner should not operate in this day and age. They are not regulated in any way so they think they can get away with anything. The sales person (who has now left the company) did a great job lulling us into picking them as our property agents. After that initial meeting everything went downhill. You no longer dealt with the sales person and had to deal with the unprofessional staff.
Before the first tenants moved in we were charged over £170 for 11 hours of cleaning without prior notice. We had just finished redecorating the property and had cleaned the property top to bottom. Our neighbour had seen cleaners go into the property, but only briefly. The cleaners spent the rest of the time smoking cigarettes outside. After arguing with Simpson Brebner they eventually refunded the charges.
Additional plumbing charges appeared on our account without notice or prior warning. Simpson Brebner couldn't provide us with a receipt or an engineers report when asked.
We never received any reports about property inspections - the staff were always very vague and said everything was fine. Quite the contrary when the tenants moved out.
The person showing the property around to prospective tenants did not act in an exemplary way. She wiped her feet on the neighbours plant, which is apparently acceptable behaviour if you step on someone's dog poop.
¢â‚¬Â¨Simpson Brebner's finance department kept hold of the last months rent saying that they would use it for any repairs when the tenants moved out. We had not authorised them to do this and strictly advised them that we would need prior notice if any work was to be carried out on the property. They already held £200 as a reserve for any emergency work.
When Simpson Brebner found prospective tenants to move in we were disappointed to find out that the property would be lying empty for three weeks. There was still almost two months time until the tenants could move in so we asked Simpson Brebner to readvertise the property in the hope that we could find tenants sooner. I kept in regular contact with the agency asking for updates, but each time I was advised that there had been no interest in the property. I found this very surprising so I got a friend to call as a prospective tenant and she was immediately advised that the property had already been let out. We were wanting an explanation for this dishonest behaviour as it could have caused a loss of earnings for us and leaving the property empty during the winter is always a worry. When they could not provide us with a good reason we decided to terminate the agency contract after the tenant moved out. Instead, Simpson Brebner decided to terminate the contract with immediate effect, which is in breach of contract.
¢â‚¬Â¨Please stay clear of this company. If they deal this badly with the people that essentially give them business, I dread to think how they treat tenants.
We have already had a much better experience with a new agent.
( I wouldn't give them any stars if that was an option)
¢â‚¬Â¨A company like Simpson Brebner should not operate in this day and age. They are not regulated in any way so they think they can get away with anything. The sales person (who has now left the company) did a great job lulling us into picking them as our property agents. After that initial meeting everything went downhill. You no longer dealt with the sales person and had to deal with the unprofessional staff.
Before the first tenants moved in we were charged over £170 for 11 hours of cleaning without prior notice. We had just finished redecorating the property and had cleaned the property top to bottom. Our neighbour had seen cleaners go into the property, but only briefly. The cleaners spent the rest of the time smoking cigarettes outside. After arguing with Simpson Brebner they eventually refunded the charges.
Additional plumbing charges appeared on our account without notice or prior warning. Simpson Brebner couldn't provide us with a receipt or an engineers report when asked.
We never received any reports about property inspections - the staff were always very vague and said everything was fine. Quite the contrary when the tenants moved out.
The person showing the property around to prospective tenants did not act in an exemplary way. She wiped her feet on the neighbours plant, which is apparently acceptable behaviour if you step on someone's dog poop.
¢â‚¬Â¨Simpson Brebner's finance department kept hold of the last months rent saying that they would use it for any repairs when the tenants moved out. We had not authorised them to do this and strictly advised them that we would need prior notice if any work was to be carried out on the property. They already held £200 as a reserve for any emergency work.
When Simpson Brebner found prospective tenants to move in we were disappointed to find out that the property would be lying empty for three weeks. There was still almost two months time until the tenants could move in so we asked Simpson Brebner to readvertise the property in the hope that we could find tenants sooner. I kept in regular contact with the agency asking for updates, but each time I was advised that there had been no interest in the property. I found this very surprising so I got a friend to call as a prospective tenant and she was immediately advised that the property had already been let out. We were wanting an explanation for this dishonest behaviour as it could have caused a loss of earnings for us and leaving the property empty during the winter is always a worry. When they could not provide us with a good reason we decided to terminate the agency contract after the tenant moved out. Instead, Simpson Brebner decided to terminate the contract with immediate effect, which is in breach of contract.
¢â‚¬Â¨Please stay clear of this company. If they deal this badly with the people that essentially give them business, I dread to think how they treat tenants.
We have already had a much better experience with a new agent.
( I wouldn't give them any stars if that was an option)
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Latest Reviews
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reviewed by 'Ellie'
29th Mar 2012
reviewed by 'Welshknight'
15th Jan 2012
reviewed by 'Mackenzie'
9th Sep 2011
reviewed by 'Jamie'
Opening Hours
Address
Simpson Brebner & Partners
60 Rosemount Place
Rosemount,Aberdeen
Aberdeen City
AB25 2XJ
01224 633000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
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- Conveyancing
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Nov 15,2013
Nov 15,2013
3
people found
this helpful
this helpful
Myself and my two flatmates moved into our property in August, in our viewing we were rushed around the property with certain flaws in the property being well concealed from us by the member of staff escorting us around. Damp walls, a pathetic excuse for ...
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What agent could do to change your mind?
Actually made an effort.Attached Filesnbsp;
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Mar 04,2013
Mar 04,2013
8
people found
this helpful
this helpful
In two words I would describe Simpson Brebner as dishonest and unprofessional. When you hear of nightmare agents - Simpson Brebner would be at the top of the list.
¢â‚¬Â¨A company like Simpson Brebner should not operate in this day and age. They are not ...
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Mar 29,2012
Mar 29,2012
4
people found
this helpful
this helpful
I am dispute with agent after check out findings and assessment deducted almost half my bond. Only a few days before the independant inventory assessment one female agent informed us the property was in good condition. We received a glowing tenant reference and received fine ...
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Jan 15,2012
Jan 15,2012
5
people found
this helpful
this helpful
Quite appalling over- handed attitude. Treats prospective tenants like dirt. They have a way of extracting more money from the deposit by finding the smallest things that require rectification. One item dust on the door of washing machine. They even mentioned rice in the kitchen ...
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What agent could do to change your mind?
Been friendly and helpful. Dump the high horse attitude!Attached Filesnbsp;
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Sep 09,2011
Sep 09,2011
1
people found
this helpful
this helpful
I was reccommended to Simpson Brebner by a work colleague to let my property which i was moving out of to relocate to Glasgow just over 2 years ago. I was really concerned about the whole letting process because its something i had not been involved ...
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Jun 08,2011
Jun 08,2011
4
people found
this helpful
this helpful
Simpson, Brebner and Partners are absolutely awful and, having spoken to other tenants, I am slightly relieved to find out that it isn't just me that's experience such terrible service. The staff there seem to know nothing about property law whatsoever and think that by ...
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Aug 15,2010
Aug 15,2010
5
people found
this helpful
this helpful
Do NOT under any circumstances commit to a residential leasing contract with Simpson Brebner & Partners!
We stayed in a property of theirs for two years and experienced:
- Excessive overcharging at the time of removal from the property for '...
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Oct 01,2009
Oct 01,2009
3
people found
this helpful
this helpful
What an ordeal - having been with this estate agent for 15 months now I am sickened by everything they do.
I have never dealt with a more unprofessional, incompetent bunch of clowns in my entire life.
We were not provided with an emergency number - ...
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