96% sales valuation accuracy
96% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction
Sep 18,2022
Sep 18,2022
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Chose Town and Country after meeting Duncan who offered me help with viewings for properties on their books alongside selling my flat. Overall, was very disappointed with the service. Didn't get any help with viewings - it was all talk - and the staff at the office are nice but totally inexperienced and pretty disorganised. I had mix ups with bookings and names of viewers. I was even told I had a verbal offer which they had written as £50,000 higher than it was.
I constantly spoke to different staff about offers and viewings so they didn't have a good idea of what was happening. They relied on 'reading the notes' which was clearly a struggle. When discussing the details of my sale, I often got the response 'I'll need to check with Duncan' as they didn't know what advice to give. One person called me and said they couldn't remember if they had updated me yet, and proceeded to have the exact same conversation that we'd had the day before until interrupted and said we'd already spoken. I had to chase for updates and wasn't made aware of a note of interest because the person who was supposed to be dealing with my sale had gone on holiday without letting me know.
As someone looking to buy, I had contact with the office to view their properties. This was just as disorganised. I asked to be updated about one property and later saw via Rightmove that it had sold. Nobody let me know.
My sale took months due to issues with the buyers. I didn't hear from Town and Country once during this time. I wrote to Duncan to say I felt disappointed with the service and he didn't even acknowledge it. Poor standards, and poor business etiquette.
Having interacted with other agents when viewing properties to buy, the difference in their experience and professionalism was so obvious.
I constantly spoke to different staff about offers and viewings so they didn't have a good idea of what was happening. They relied on 'reading the notes' which was clearly a struggle. When discussing the details of my sale, I often got the response 'I'll need to check with Duncan' as they didn't know what advice to give. One person called me and said they couldn't remember if they had updated me yet, and proceeded to have the exact same conversation that we'd had the day before until interrupted and said we'd already spoken. I had to chase for updates and wasn't made aware of a note of interest because the person who was supposed to be dealing with my sale had gone on holiday without letting me know.
As someone looking to buy, I had contact with the office to view their properties. This was just as disorganised. I asked to be updated about one property and later saw via Rightmove that it had sold. Nobody let me know.
My sale took months due to issues with the buyers. I didn't hear from Town and Country once during this time. I wrote to Duncan to say I felt disappointed with the service and he didn't even acknowledge it. Poor standards, and poor business etiquette.
Having interacted with other agents when viewing properties to buy, the difference in their experience and professionalism was so obvious.
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Latest Reviews
18th Dec 2024
reviewed by 'jenna'
18th Dec 2024
reviewed by 'Lewis'
28th Sep 2024
reviewed by 'Samuel'
7th Apr 2024
reviewed by 'Golden'
27th Dec 2023
reviewed by 'Genevieve'
21st Dec 2023
reviewed by 'Andrew Burrell'
Opening Hours
Address
Town & Country Estate Agents
7 Canniesburn Toll
Bearsden,Glasgow
East Dunbartonshire
G61 2QU
01419432244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £80,000 | £1,400,000 |
| Lettings | 50% | 67% | £410 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 43 | 2 | 3 | 0 | 2 | 2 |
Areas covered
- G61
- West End
- G62
- Bearsden
- G12
- Milngavie
- G11
- G13
- G20
- G66
- G15
- G33
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 18,2024
Dec 18,2024
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Selling our home with Town and Country was seamless thanks to Bobby. He not only gave us a fair and realistic valuation but also handled the sale process with professionalism. The team's marketing attracted plenty of interest, and Morgans negotiation skills ensured we achieved the ...
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Dec 18,2024
Dec 18,2024
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Amazing service from Duncan and his team at Town and Country. Sold my house with them, and I am very pleased with the service I received. It made a stressful experience very seamless....
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Sep 28,2024
Sep 28,2024
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Great personal and professional service.
Many thanks to the sales team led by Robbie Roe for the recent sale of our house....
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Apr 07,2024
Apr 07,2024
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I have worked with this company in their capacity as my sales agent. I have always found them to be responsive, flexible, professional and knowledgeable....
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Dec 27,2023
Dec 27,2023
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Amazing service and always so eager to help. Can't recommend enough!...
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Dec 21,2023
Dec 21,2023
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I've bought and sold 8
properties over the last 10 years and dealt with 100's of estate agents. There are 2 that I would recommend and these guys are the best, the other is far too expensive....
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Dec 17,2023
Dec 17,2023
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Communicative, professional and honest. Not common with estate agents in this area, but
Town & Country buck the trend....
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Dec 14,2023
Dec 14,2023
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Exceptional service from the first telephone call to the completion of the sale 👍...
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Dec 06,2023
Dec 06,2023
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Thank you duncan for assisting in the sale of my house, you delivered a brilliant result....
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Dec 01,2023
Dec 01,2023
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Just bought my first house from town and country, outstanding customer service, they made the process very easy and were so helpful. I would highly recommend this estate agent to anyone looking to buy or sell....
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Jul 12,2023
Jul 12,2023
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Sold my house through Town & Country. The staff were amazing. Their branches in Kirkintilloch & Bearsden are open 7 days a week, which made it so easy to book more viewings and chat to the staff....
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May 05,2023
May 05,2023
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Chose Town and Country Bearsden after speaking to several other Estate Agents in the Bearsden Area. Duncan and his team arranged a Home Report at a very reasonable cost and prepared an excellently worded advert for our property, clearly detailing the main highlights of the ...
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Apr 27,2023
Apr 27,2023
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Great price to sell my property, great service and they obtained a great price for my property.
Would use again without a thought......
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Sep 18,2022
Sep 18,2022
1
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Chose Town and Country after meeting Duncan who offered me help with viewings for properties on their books alongside selling my flat. Overall, was very disappointed with the service. Didn't get any help with viewings - it was all talk - and the staff at ...
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Feb 10,2021
Feb 10,2021
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First class service from Town and Country, from initial valuation all the way through to sale. Communication at every stage was excellent....
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Feb 08,2021
Feb 08,2021
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Friendly and very helpful staff and nothing was a problem.
Our selling experience was extremly smooth and no hassle to Town and Country.
Duncan and Lesley were always at hand if I ever needed anything. Viewings were fast filling and feedback was always very prompt....
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Dec 24,2020
Dec 24,2020
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Town & Country Estate Agents handled my recent house sale with care and expertise. I would definitely use them again....
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Dec 24,2020
Dec 24,2020
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Fantastic service from the wonderful sales team at Town & Country Estate Agents. I bought a house from them and they were so good and easy to deal with....
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Nov 26,2020
Nov 26,2020
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Fantastic service from Duncan at Town and Country. He went above and beyond to make sure that i felt at ease when looking for a new property. I would highly recommend him to anyone and also the business as a whole. Thanks, guys....
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Jul 02,2020
Jul 02,2020
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My wife and I sold our property and bought another through Town & Country. The process has been as smooth as possible and the level of communication has been outstanding. What could have been a very stressful time has been made a lot easier thanks to ...
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Mar 02,2020
Mar 02,2020
0
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My husband and I bought a house from Town & Country Estate Agents this week. I found the staff to be really approachable and helpful. Nothing was too much trouble for them. The negotiator accompanied us to the property on 4 different occasions and were happy to ...
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Feb 19,2020
Feb 19,2020
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What a fantastic job Town & Country Estate Agents did when they sold our family home this week. The whole transaction was expertly managed and personally handled by Duncan Mackenzie the owner of the firm. Special thanks to his wonderful team, including Gordon, Rebecca and Lesley....
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Nov 05,2019
Nov 05,2019
1
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We were absolutely delighted with the service and support that we received from Town and Country. Right from the outset Duncan and Karen made us feel that we were in good hands. With some excellent work also from Jan our house sold in three days ...
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Sep 27,2019
Sep 27,2019
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Happy with discussions with Duncan from T&C re valuation, fees and proposed sale of house. No pressure to go with them and no complaints over service. The house was sold in 4 days and we were more than happy with the price paid. This is ...
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Sep 24,2019
Sep 24,2019
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Amazing service and very accurate advice, worth every penny!
Would highly recommend T&C and will continue to use in the future....
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Sep 06,2019
Sep 06,2019
0
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In all the years of property buying - I have never come across such an unprofessional company.
We noted interest in a property and we're told we were the only ones to have noted interest. Less that 4 hours later Town and Country has sold the ...
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Jul 08,2019
Jul 08,2019
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Very happy with the service received from Town and Country. Lorna was brilliant, always available to ask any questions and kept us upto date with feedback from viewings. Remained positive when a sale fell through due to the buyer.
Would recommend this company!...
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Jul 08,2019
Jul 08,2019
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From moment I met Duncan to the sale of the house, it was just a fantastic experience. Everyone at Town and Country is very professional, clear, competitive (in a good way) and nice human beings. I really enjoyed the experience and would recommend Town and ...
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Jun 22,2018
Jun 22,2018
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We were very impressed with how Town and Country sold our house. From the beginning of the process until the end they were professional, informative, took the time to make sure that all the information was clear, kept in contact on a very regular basis ...
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Comment on agent fees
The fees are good for the quality of service you receive.
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Jun 20,2018
Jun 20,2018
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The sale of my flat was recently concluded having utilised Town and Country Estate Agents.
I had initially arranged to meet a number of prospective Agents, but the personal touch offered by Duncan MacKenzie, who attended the property and spent about an hour with me, ...
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Comment on agent fees
The fees were competitive and fully explained.
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Rebecca
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:12 AM 17/05/2016 by Duncan Mackenzie
Best Estate Agent in G61 
