Belvoir
Warrington, WA1
4.9/5, 114 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
www.moneypenny.com

“My family were tenants in a Belvoir Property ......”

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Sep 06,2022
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By: 'Sam S'
Sep 06,2022
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My family were tenants in a Belvoir Property for over 7 years. There were annoyances over the years due to larger repairs not happening, and smaller repairs taking some time; we just pushed when something was urgent (such as the time the conservatory nearly collapsed and we had to live with a scaffolding pole propping it up).

However, this review focuses on the end to our tenancy. In April, we were contacted by the agency letting us know that due to family circumstances the landlord needed to move into his property, and so we had two months to vacate - sooner if possible. This led to an extremely stressful period of needing to uproot our family, pack up seven years' worth of our lives and find a new home. But we did it, almost a month early because we thought there was a family emergency.

The agency declined to allow us to be present for the checkout inventory.

Cue the deposit deductions... bearing in mind we had been there seven years. Prices were seemingly made up from thin air, no evidence of these "quotes" were given, and increasingly pushy emails were sent to coerce us into agreeing to handing over almost our entire deposit.

They have ignored a subject access request for our data, and this has been sent to the ICO.

However, the salt in the wound, having uprooted our family for the sake of what we were told were family circumstances... is the property has been listed, three months later, at nearly 50% more per month than we were paying. It has become apparent that this was nothing more than a money grab. I am disgusted at the ethics of this agency, and at the fact they have had zero consideration for the stress and anxiety they have caused our household.

There is zero chance that I would ever recommend this agency.
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By: Gary Pemberton
Sep 08, 2022
Hi Sam

Thank you for your comments.

We were advised by the landlord that for personal reasons he required possession of his property.

Janette my Office Manager personally contacted you by phone to advise you, you were going to be served with a section 21. Janette explained the process to you and she said you would have first refusal on any property that we had available or coming soon to the market that would be suitable for you.

We have not been in contact with the landlord since the property was returned to him. However, his personal circumstances have changed and he decided to put the property back on the market for re-let.

Please do not think for one moment this was a money grabbing exercise. We were as surprised as you were that the property was going back on the market for re-let. The current rental price reflects the market at this current time.

With regards to your deposit, I believe this went to arbitration with the DPS who decided on the deposit outcome.

It is a shame after seven years as a tenant with us, it has resulted in a negative review after so many positive experiences with the team.

I hope you are settled in your new home and please do get in touch should we be able to assist you in the future.

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Latest Reviews

View all Reviews 114
6th Nov 2024
reviewed by 'Steph'
“Very helpful and supportive through the process of buying my home - massive thanks to Craig!...”
4th Nov 2024
reviewed by 'Samantha'
“Good communication and very helpful, overall good experience, really helped...”
9th Oct 2024
reviewed by 'lee j'
“great communication all the way through the process from craig and the rest of the team....”
30th Jul 2024
reviewed by 'John'
“Craig has been excellent throughout the whole sales process. We were relocating home and business so our circumstance was more ......”
21st Jun 2024
reviewed by 'Nick Vernon'
“Jean & Gary were excellent in helping me let my property. Kept me updated all the time & dealt with everything so ......”
19th Jun 2024
reviewed by 'Kathleen'
“Absolutely made up with the service from Craig at belvoir, Such a nice guy, nothing was to much trouble A ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
49 Sankey Street
Warrington
Cheshire
WA1 1SL
01925 636 855

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £108,500 £240,000
Lettings 95% 98% £349 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 2 55 1 7 0 2 0 7 1
Areas covered
  • WA1
  • WA7
  • WA13
  • WA2
  • WA12
  • WA3
  • WA4
  • WA5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very helpful and supportive through the proce......”

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Nov 06,2024
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Craig
By: 'Steph'
Nov 06,2024
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Very helpful and supportive through the process of buying my home - massive thanks to Craig!...
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“Good communication and very helpful, overall ......”

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Nov 04,2024
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Nov 04,2024
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Good communication and very helpful, overall good experience, really helped...
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Oct 09,2024
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great communication all the way through the process from craig and the rest of the team....
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“Great service and fair fees....”

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Jul 30,2024
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By: 'John'
Jul 30,2024
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Craig has been excellent throughout the whole sales process. We were relocating home and business so our circumstance was more complex and demanding than most. We had had our property up for sale with a different agent who claimed to have found a buyer but ...
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“Jean & Gary were excellent in helping me let ......”

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Jun 21,2024
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By: 'Nick Vernon'
Jun 21,2024
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Jean & Gary were excellent in helping me let my property. Kept me updated all the time & dealt with everything so professionally....
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“Absolutely made up with the service from Crai......”

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Jun 19,2024
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By: 'Kathleen'
Jun 19,2024
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Absolutely made up with the service from Craig at belvoir, Such a nice guy, nothing was to much trouble A massive thank you . Kathy. Kevin. Happy home. 🥰🥰🥰🥰...
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“Amazing Service from Craig on the Sales team.......”

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Jun 14,2024
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Craig
By: 'Claire'
Jun 14,2024
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Amazing Service from Craig on the Sales team. I called him to discuss my property and he gave me all the information that I needed, unlike other estate agents. He was very polite and very understanding. Thank you!...
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“Professional and Helpful - highly recommended...”

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Jun 03,2024
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By: 'Jackie'
Jun 03,2024
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I recently sold a house using Belvoir Warrington. Gary and Craig kept me updated every step of the way and their support and help was invaluable. They created a WhatsApp group for everyone involved so that we all knew exactly what was happening. Unfortunately the ...
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“Great team of people willing to help and supp......”

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Apr 30,2024
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By: 'Melissa'
Apr 30,2024
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Great team of people willing to help and support throughout our move....
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“First time buyer...”

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Apr 23,2024
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Craig
By: 'Debra'
Apr 23,2024
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Just bought my first house with the help of Craig from Belvoir Warrington. Excellent friendly service, keeping me updated throughout the whole process. It made everything a lot easier! Thank you so much!...
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“Just sold our property with Belvoir, amazing ......”

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Mar 14,2024
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Craig
By: 'Meruyet'
Mar 14,2024
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Just sold our property with Belvoir, amazing experience from start to end, with no issues. They also recommend solicitors that we went through and it was quick and flawless! Definitely recommend Belvoir in Warrington town!...
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“Thank you so much for helping me to move into......”

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Feb 05,2024
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Janette
By: 'Stephen'
Feb 05,2024
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Thank you so much for helping me to move into my new home with no problems . Also I've been very poorly recently & the girls in the office even offered to help me if I needed anything else . Fantastic service guys 10/10 thank you ....
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“The team at Belvoir were fantastic. They foun......”

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Jan 20,2024
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Sadie
By: 'David'
Jan 20,2024
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The team at Belvoir were fantastic. They found me the ideal home and the move in was very smooth. Alison and Janette were brilliant and I can't thank them enough. Would highly recommend them to anyone one looking to move home or rent out their ...
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“Absolute arrogant owner with no professionali......”

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Jan 19,2023
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Craig
By: 'Dan Harper'
Jan 19,2023
0 people found
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Absolute arrogant owner with no professionalism at all beware people there customer service is 0% stay away 0 stars 👎🏻👎🏻...
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“Couldn’t fault it!!...”

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Oct 22,2022
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By: 'Alex'
Oct 22,2022
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Couldn’t fault the guys at Belviour. From fab communication to making me feel extremely welcome every time I walked into office....
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By: Gary Pemberton
Oct 25, 2022
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Hi Alex, many thanks for your fabulous feedback about the service the team has provided, it is really appreciated. Regards Gary & The Belvoir Warrington Team.... ...

“Craig was very professional in carrying out a......”

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Oct 22,2022
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Craig
By: 'Andrew'
Oct 22,2022
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Craig was very professional in carrying out a routine landlords inspection of the property I rent. He was in contact with me before the visit to let me know when he was at the property....
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By: Gary Pemberton
Oct 25, 2022
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Hi Andrew, many thanks for your fabulous feedback about the service that Craig has provided, it is really appreciated. Regards Gary & The Belvoir Warrington Team.... ...

“Couldn't be more happy...”

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Oct 18,2022
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By: 'Chris Emmett'
Oct 18,2022
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Couldn't be more happy with Belvoir. Friendly agents who look after their landlords and their tenants. They're always very quick to pass on issues raised by tenants and they undertake repairs immediately. It's good to see that they always use local tradespeople....
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By: Gary Pemberton
Oct 18, 2022
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Hi Chris, many thanks for your fabulous review. Gary @ The Belvoir Warrington Team... ...

“John Mackie - Belvoir...”

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Oct 18,2022
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John
By: 'Barry McDonnell'
Oct 18,2022
0 people found
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We dealt exclusively with John Mackie, John really helped us through the process and helped us to ask the right questions to different people involved in the process at the right time. John was the key link between ourselves and the sellers....
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By: Gary Pemberton
Oct 18, 2022
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Hi Barry, many thanks for your fabulous review & kind words about the service John has provided. Gary & The Belvoir Warrington Team ...

“My family were tenants in a Belvoir Property ......”

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Sep 06,2022
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By: 'Sam S'
Sep 06,2022
0 people found
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My family were tenants in a Belvoir Property for over 7 years. There were annoyances over the years due to larger repairs not happening, and smaller repairs taking some time; we just pushed when something was urgent (such as the time the conservatory nearly collapsed and ...
read full review
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By: Gary Pemberton
Sep 08, 2022
View all comments (1)
Hi Sam Thank you for your comments. We were advised by the landlord that for personal reasons he required possession of his property. Janette my Office Manager personally contacted you by phone to advise you, you were going to be served with a section 21. Janette explained the process to you and she said you would have first refusal on any property that we had available or coming soon to the market that would be suitable for you. We have not been in contact with the landlord sin ...

“We have just moved out of a property we rente......”

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Aug 11,2022
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Karen
By: 'Paul Miller'
Aug 11,2022
0 people found
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We have just moved out of a property we rented for a number of years through Belvoir - Warrington (managing agents) There management of the property and Gary and his team are best in class. We want to wish all, every success and happiness for ...
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By: Gary Pemberton
Aug 12, 2022
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Thank you Paul for your fabulous review, it is really appreciated. It has been a pleasure having you as tenants. All the best in your new home. Regards Gary & The Belvoir Warrington Team.. ...

“Superb...”

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Aug 05,2022
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Dani
By: 'Warwick'
Aug 05,2022
0 people found
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We had the absolute pleasure of dealing with Dani. From the first viewing to collecting the keys on our moving day the service we received was amazing. Cannot thank everyone associated with Belvoir enough for all the time taken in making the whole process as ...
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By: Gary Pemberton
Aug 07, 2022
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Thank you for your fabulous review & kind comments about Danielle... ...

“Belvoir...”

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Jun 10,2022
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Alison
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Karen
By: 'Alison Brookfield'
Jun 10,2022
0 people found
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Belvoir have been brilliant managing our rental property and we are so happy to know its in good hands. The team are so pleasant and helpful and always go that extra mile to keep our tenants happy. The team work very hard, ensuring the tenants, ...
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By: Gary Pemberton
Jun 11, 2022
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Hi Alison, thank you for your fabulous review & kind words about the team. ...

“Best team to deal with as a tenant, I have be......”

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Nov 08,2021
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Amy
By: 'S Cusack'
Nov 08,2021
0 people found
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Best team to deal with as a tenant, I have been in two properties in just over 9 years and they have never given anything less than a five star service. Would highly recommend them to anyone looking to Rent, Let or Buy. Can only tag ...
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By: Gary Pemberton
Nov 09, 2021
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Hi Steven, thank you for your fabulous review... ...

“Excellent Service...”

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Jun 02,2021
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Alison
By: 'Shannon Skerritt'
Jun 02,2021
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Alison Morris is always helpful on the phone and provides excellent friendly service, always going the extra mile! Highly recommend....
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By: Gary Pemberton
Jun 04, 2021
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Hi Shannon, many thanks for your fabulous review... ...

“The best lettings agent I have used, by far....”

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Jun 01,2021
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Gary
By: 'JG'
Jun 01,2021
0 people found
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As a property investor who has properties let through various agents, I can honestly say that Belvoir Warrington is the best. They respond quickly to emails/calls, give advice on property market conditions and their T&Cs and invoicing is clear. When I compare them ...
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By: Gary Pemberton
Jun 02, 2021
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Hi Jason,thank you for your fabulous review, it is really appreciated. ...

“We have been letting our property with Belvoi......”

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Mar 09,2021
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By: 'Keerthy Raju'
Mar 09,2021
0 people found
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We have been letting our property with Belvoir Warrington for years. They recently got new tenants and the whole process was dealt very efficiently. The staff are a pleasure to deal with whenever I had to speak with them over the phone. I wouldn’t ...
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By: Gary Pemberton
Mar 09, 2021
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Hi Keerthy, many thanks for sharing your positive experience, the team are delighted. Regards Gary & The Belvoir Warrington Team.. ...

“Super efficient and helpful.Everyone we have......”

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Jan 23,2021
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By: 'Jess'
Jan 23,2021
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Super efficient and helpful. Everyone we have dealt with have been super friendly and helpful and couldn’t do more for us. Thank you....
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By: Gary Pemberton
Jan 24, 2021
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Hi Jess, thank you for your fabulous review & kind words - the team are delighted... ...

“Superb...”

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Nov 21,2020
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By: 'James'
Nov 21,2020
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The whole process of renting a property through Belvoir was hassle-free from start to finish. Every single one of the team that I’ve dealt with has been superb and always happy to help. Can’t commend them highly enough....
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By: Gary Pemberton
Nov 22, 2020
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Hi James, thank you for your fabulous review & kind words about the service you have received from the Belvoir Warrington team.... ...

“I have used Belvoir for a few years now to ma......”

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Nov 20,2020
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By: 'Mary'
Nov 20,2020
0 people found
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I have used Belvoir for a few years now to manage my tenanted property & then to deal with the sale of the property. I have always found them very helpful, professional & pleasant to deal with and felt that my property was in safe hands with ...
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By: Gary Pemberton
Nov 20, 2020
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Hi Mary, thank you for your kind words about the amazing service the team has provided, it is really appreciated.... ...

“My inspection was done thoroughly by John ver......”

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Oct 20,2020
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Janette
By: 'Ms'
Oct 20,2020
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My inspection was done thoroughly by John very polite & pleasant easy to chat to also. Nothing was too much trouble. 5 stars John/5 stars Janette Thank you...
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By: Gary Pemberton
Oct 20, 2020
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Hi Margaret, thank you for your fabulous feedback, John is delighted... ...
No image available Alison
No image available Karen
No image available Sadie
No image available Charlotte

Vendor Fees

1% inc VAT

Landlord Fees

11%+vat for Management

Tenant Fees

No fees set.
Last updated at 21/05/2024, 12:54 PM by Gary Pemberton
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please e-mail your complaint to [email protected] for the attention of the Office Manager.
Last updated at 11:54 AM 21/05/2024 by Gary Pemberton

Awards won by Belvoir, Warrington WA1 1SL



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