50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Sep 02,2022
Sep 02,2022
1
people found
this helpful
this helpful
It's a bad as they say....
We have now moved out and it feels like we have finally got our lives back.
I should have read these reviews before renting from them. The property management service (run out of Baker Street) was appalling and I can honestly say we feel traumatised by our experience. Please think about renting from another agent, even if it's a few more pounds a week. It will save you a year of enormous stress and significant expense.
It is entirely understandable that things can go wrong with a property. It's what companies do to fix things that counts.
When we moved in to a flat in north London, we discovered exposed electrical wiring, blocked sinks, a broken toilet flush, broken taps, and a broken oven. Engineers described multiple electrocution risks.
Later there was an infestation (through broken floorboards) and two gas leaks. We were also left without electricity for three days. The infestation was never definitively resolved.
Each time a device broke (even ones that were broken before we moved in), we were told we would have to pay a fee (£60) if we were found to have broken it.
It took dozens of visits to get these issues fixed during our tenancy. We were sometimes asked to pay parking fees for these engineers. When we refused, we were told visits would have to be delayed. This included a visit for a gas leak.
The contractors inevitably had not been briefed so didn't have the correct equipment and had to re-attend. This was enormously time-consuming.
It took a formal request for Knight Frank to return our deposit after several weeks.
The Google reviews for Knight Frank do not match ones elsewhere. That is telling. I believe that Knight Frank has rented out properties in London that are not fit to let. Even more importantly, when routine maintenance issues arise, we have found them to be confrontational and aggressive. It has been an enormously stressful experience.
If you can find a property managed by another agent, it's worth paying a little more to save yourself a year of stress. I have rented from other agents including Paramount West Hampstead and they were fantastic. Not all agents are like Knight Frank, so find one of the good ones.
We have now moved out and it feels like we have finally got our lives back.
I should have read these reviews before renting from them. The property management service (run out of Baker Street) was appalling and I can honestly say we feel traumatised by our experience. Please think about renting from another agent, even if it's a few more pounds a week. It will save you a year of enormous stress and significant expense.
It is entirely understandable that things can go wrong with a property. It's what companies do to fix things that counts.
When we moved in to a flat in north London, we discovered exposed electrical wiring, blocked sinks, a broken toilet flush, broken taps, and a broken oven. Engineers described multiple electrocution risks.
Later there was an infestation (through broken floorboards) and two gas leaks. We were also left without electricity for three days. The infestation was never definitively resolved.
Each time a device broke (even ones that were broken before we moved in), we were told we would have to pay a fee (£60) if we were found to have broken it.
It took dozens of visits to get these issues fixed during our tenancy. We were sometimes asked to pay parking fees for these engineers. When we refused, we were told visits would have to be delayed. This included a visit for a gas leak.
The contractors inevitably had not been briefed so didn't have the correct equipment and had to re-attend. This was enormously time-consuming.
It took a formal request for Knight Frank to return our deposit after several weeks.
The Google reviews for Knight Frank do not match ones elsewhere. That is telling. I believe that Knight Frank has rented out properties in London that are not fit to let. Even more importantly, when routine maintenance issues arise, we have found them to be confrontational and aggressive. It has been an enormously stressful experience.
If you can find a property managed by another agent, it's worth paying a little more to save yourself a year of stress. I have rented from other agents including Paramount West Hampstead and they were fantastic. Not all agents are like Knight Frank, so find one of the good ones.
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Opening Hours
Address
Knight Frank
Unit 49, 55 Baker Street
Mayfair,London
Greater London
W1U 8AN
020 7629 8171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £1,600 | £5,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 23,2024
Oct 23,2024
0
people found
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Absolutely awful experience! Very dirty flat, and they use a shady inventory report agency too! Which uses pictures of the dirty flat saying it is clean although it is clear that the surface on the picture is covered with 3 cm of dust and pieces of ...
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Sep 12,2024
Sep 12,2024
0
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Absolutely terrible letting agents, they were unable to deal with issues in the property from day and never got fixed for 20 months. Never had any issues with any other letting agents in 12 years renting in London. Their check out report was 100x more detailed then ...
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Sep 02,2022
Sep 02,2022
1
people found
this helpful
this helpful
It's a bad as they say....
We have now moved out and it feels like we have finally got our lives back.
I should have read these reviews before renting from them. The property management service (run out of Baker Street) was appalling and I ...
read full review
read full review
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Jun 26,2021
Jun 26,2021
4
people found
this helpful
this helpful
2 months and we still not have our deposit back...
We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition.
In the last 2 months, they made several attempts to steal money from our deposit :
- they claimed that ...
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Oct 10,2019
Oct 10,2019
2
people found
this helpful
this helpful
Knight Frank is a very dodgy company.
The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them.
The check-in report was very light and some of ...
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Apr 06,2019
Apr 06,2019
0
people found
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I saw an apartment - she was rude and pushy, and kept making up stuff. Also, when I called to see other property on Sat she bluntly cancelled last minute and said sales take priority as fee for her is higher. Also when I called ...
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Feb 21,2019
Feb 21,2019
1
people found
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this helpful
It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
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Dec 13,2018
Dec 13,2018
0
people found
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KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
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Nov 30,2017
Nov 30,2017
2
people found
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this helpful
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
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Jul 28,2017
Jul 28,2017
6
people found
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Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
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No fees information available
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