100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Sep 01,2022
Sep 01,2022
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Here is my experience with Country Properties (“CP”) Hatfield:
I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks like a clever young lad, to guide us through the viewing. Right after viewing every corner of the property, I immediately showed to the young man my interest to rent, asked him to help us liaise with the landlord and told him to give us any update by the end of the day. We asked for his name and contact number, let him input these information directly into my phone to make sure I didn't get it wrong.
Not unexpectedly, I didn't get any response from the young man. On the next day, I tried to call him by the phone number he entered to my phone and found that he, intentionally I believe, gave me a wrong number. I then called to their office and directly found him. He told me that he has contacted the landlord and was waiting for the feedback, but that is his last day with CP. I was worried about losing the opportunity to rent the property, so I sent an email to one of the Property Consultant from CP, who I previously received email from, told her about my case and asked her to follow up for me.
Another day passed, I had not received any call, any form of reply nor any feedback from the CP team. I called again, tried to speak to that Property Consultant, but I'm told that she was in a meeting but on their record the status of my case was that they're yet to hear from the landlord any response.
After a few days of no updates, I called again, tried to speak to the Property Consultant. Then I got the answer that she is in yet another “meeting”, but per their record another tenancy agreement had already been reached for that property. So there is no need for me to follow up again.
I could fully understand if there is another potential tenant who showed interest first, and may be certain processes had already been went through, the agent may not be willing to entertain another bidder so as to reduce the agent's work load. However, what ridiculed me most is, right at the evening of the day they told me a rent had been agreed for that property, Rightmove App alerted me the property is still on the market with a reduced asking price!
I then asked my wife to make a new enquiry for the property by email using her personal information. Amazingly, this time a Property Manager responded to my wife, not mentioning any tenancy agreement has been reached but arranged with my wife for property viewing as normal. The funniest thing is, the Property Manager told my wife that it will be the same young man, who has supposedly resigned from CP Hatfield, going to guide us for the viewing!
Although we're really keen to rent that property, but I will not pursuit any further with this totally untrustworthy property agent being in management. The whole team of CP Hatfield seems to be full of lies, with no integrity and no work ethics! To all landlords, think twice if you're considering to find an agent to manage tenancy for you, I'm not sure if CP Hatfield will act by your benefit at all!
I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks like a clever young lad, to guide us through the viewing. Right after viewing every corner of the property, I immediately showed to the young man my interest to rent, asked him to help us liaise with the landlord and told him to give us any update by the end of the day. We asked for his name and contact number, let him input these information directly into my phone to make sure I didn't get it wrong.
Not unexpectedly, I didn't get any response from the young man. On the next day, I tried to call him by the phone number he entered to my phone and found that he, intentionally I believe, gave me a wrong number. I then called to their office and directly found him. He told me that he has contacted the landlord and was waiting for the feedback, but that is his last day with CP. I was worried about losing the opportunity to rent the property, so I sent an email to one of the Property Consultant from CP, who I previously received email from, told her about my case and asked her to follow up for me.
Another day passed, I had not received any call, any form of reply nor any feedback from the CP team. I called again, tried to speak to that Property Consultant, but I'm told that she was in a meeting but on their record the status of my case was that they're yet to hear from the landlord any response.
After a few days of no updates, I called again, tried to speak to the Property Consultant. Then I got the answer that she is in yet another “meeting”, but per their record another tenancy agreement had already been reached for that property. So there is no need for me to follow up again.
I could fully understand if there is another potential tenant who showed interest first, and may be certain processes had already been went through, the agent may not be willing to entertain another bidder so as to reduce the agent's work load. However, what ridiculed me most is, right at the evening of the day they told me a rent had been agreed for that property, Rightmove App alerted me the property is still on the market with a reduced asking price!
I then asked my wife to make a new enquiry for the property by email using her personal information. Amazingly, this time a Property Manager responded to my wife, not mentioning any tenancy agreement has been reached but arranged with my wife for property viewing as normal. The funniest thing is, the Property Manager told my wife that it will be the same young man, who has supposedly resigned from CP Hatfield, going to guide us for the viewing!
Although we're really keen to rent that property, but I will not pursuit any further with this totally untrustworthy property agent being in management. The whole team of CP Hatfield seems to be full of lies, with no integrity and no work ethics! To all landlords, think twice if you're considering to find an agent to manage tenancy for you, I'm not sure if CP Hatfield will act by your benefit at all!
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £780,000 |
| Lettings | 100% | 94% | £1,100 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 11 | 1 | 19 | 0 | 19 | 0 | 6 | 1 |
Areas covered
- AL10
- AL9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 19,2024
Nov 19,2024
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Dawn is an exceptional person,prompt,efficient and professional in what she does
I am happy for the choice i made ,everything went wonderfully. Thank you Dawn👍...
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Sep 19,2024
Sep 19,2024
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Five stars for Country Properties Hatfield and an extra star for Peter; an extremely professional, calm and rational member of the team, who would go an extra mile to direct you towards your best route to buying/selling. Can’t thank him enough for being ...
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Sep 11,2024
Sep 11,2024
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It's one of the best letting agencies I have had business with. Very professional and courteous, quick in responding to queries. This made my move-in experience much better than what I had experienced in the past....
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Jun 11,2024
Jun 11,2024
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Customer service is top notch! Very professional, friendly and helpful. 100% recommend...
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Jun 11, 2024
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(1)
Thank you so much for your wonderful review. We are thrilled to hear that you found our customer service to be top-notch, professional, friendly, and helpful. At Country Properties Estates and Lettings Agent, we strive to provide the highest level of service, your kind words affirm our efforts.
We greatly appreciate your recommendation and look forward to assisting you with any future property needs.
Dawn Property/Office Manager ...
May 30,2024
May 30,2024
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Excellent letting agents - we rented a three bedroom property in Hatfield with them for three years. Upon moving in the property was very clean and well-kept. Any repairs were sorted swiftly and administrative matters also dealt with very promptly. Dawn Murphy is very friendly ...
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May 31, 2024
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Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with Country Properties Estates and Lettings Agent during your three-year tenancy in Hatfield. It's great to know that you found the property well-maintained and our services prompt and efficient.
Your kind words are much appreciated. Ensuring our tenants' satisfaction is our top priority, and we are pleased that our efforts met your expectations.
Thank you once again for your feedback and ...
Apr 08,2024
Apr 08,2024
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I joined Country Properties Hatfield as their plumber a year ago. Dawn our property manager and then Peter the sales manager joined soon after and with Moby the general manager leading from the front it’s a great place to work . I love the friendly ...
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Mar 28,2024
Mar 28,2024
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This company has looked after our flat letting since purchasing it in 2014. They are friendly and professional and the rent has always arrived on time. They have been good at dealing with the legal requirements like gas certificates etc and seem responsive to the tenant's ...
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Mar 28, 2024
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Thank you for taking the time to share your positive experience with Country Properties estates and lettings agent. We are delighted to hear that you have been satisfied with our services since 2014.
Ensuring the seamless management of your flat letting and maintaining timely rent payments are among our top priorities. We are committed to upholding professional standards while providing a friendly and responsive approach to our clients' needs.
We look forward to the future and our conti ...
Mar 27,2024
Mar 27,2024
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Have been working alongside Dawn and all of the team at Country properties for a coupe of years now as an electrical contractor. Dawn and the team have always gone above and beyond to help with all aspects of works from start to finish to ...
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Mar 27, 2024
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Thank you so much for taking the time to share your experience working with us at Country Properties Estates and Lettings Agent. We greatly appreciate your kind words and are thrilled to hear that we have consistently exceeded your expectations.
At Country Properties, we strive to provide exceptional service to all of our clients, whether they are landlords or contractors like yourself. It's wonderful to know that our efforts to support you from start to finish have made your work easier and ...
Mar 04,2024
Mar 04,2024
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Dawn and team were fast, professional and friendly when I was looking for a new property to rent. They were also very responsive when I’ve needed their help with a maintenance issue. Very happy....
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Mar 03,2024
Mar 03,2024
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Country Properties has always been incredibly helpful in managing all aspects of property management. They are very professional with an in depth knowledge that is invaluable and freely shared. My main contact Dawn Murphy is a pleasure to work with and always pulls out the ...
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Feb 05,2024
Feb 05,2024
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Dawn is wonderful and very understanding. She is really friendly and approachable. Whenever she visit our home she always smiling and very helpful....
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Feb 05, 2024
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Dear Sakshi, thank you for taking the time to give a review, it is very much appreciated. Please do contact me if you need anything in the future, as you know we are here to offer you and our landlords the best service possible. Dawn ...
Nov 24,2023
Nov 24,2023
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Great team, very good contact, quick response.
Everything excellent. Thank you....
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Nov 24, 2023
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Dear Leszek, thank you very much for taking the time to review our service and the team, we really appreciate this. Wishing you all the best in your new home, Dawn ...
Nov 22,2023
Nov 22,2023
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I really admire efforts of Dawn Murphy that enabled me to have a smooth move into my new studio flat in Old Hatfield. She was very understanding and prompt in communication during the whole process. I also appreciate the agents in the Country Properties office ...
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Nov 22, 2023
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Thank you very much for your kind words, I am glad you have been satisfied with the service you have received from me and the team, we always aim to please. Wishing you all the best in your new home. ...
Nov 22,2023
Nov 22,2023
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We found a property in Hatfield. After the viewing the whole process went really well and quickly.
Dawn was very friendly and helpful from day 1.
I cant recommend her highly enough. It was very easy to communicate with her, she responded always very quickly.
We ...
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Nov 23, 2023
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Good morning Tibor, thank you for the positive feedback, it is much appreciated. It was a pleasure to also deal with you and your family and I wish you all the best in your new home. Dawn ...
Sep 25,2023
Sep 25,2023
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I was looking for rented property and received excellent support....
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Sep 06,2023
Sep 06,2023
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I called Dawn out of the blue to ask for advice for a very young friend in trouble renting in London. She was very clear on what options were available, exactly as one would hope for from an agent. A well deserved reputation of quality ...
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Aug 23,2023
Aug 23,2023
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Very supportive and helpful team. Thanks for all your support...
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Jun 08,2023
Jun 08,2023
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I had been searching for a property in a very specific location in Hatfield for long time without success, but as soon as I met Graham Franks, I knew I was in good hands. He took the time to listen to my needs and preferences. ...
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May 26,2023
May 26,2023
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Instantly liked this company as very easy to talk to and ask questions. I feel they are honest and helpful and very professional!
I'm dealing with Graham in Hatfield...
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Feb 27,2023
Feb 27,2023
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Moby and the tram at Country Properties Bedford are a pleasure to work with, very professional and a great agent!...
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Feb 01,2023
Feb 01,2023
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Great experience with Bruce. He is easy to find and talk to. Thank you Bruce for your good service. We are grateful for your help....
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Nov 15,2022
Nov 15,2022
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Good service . Smooth transaction with country Properties. Highly recommended . We had an amazing experience using country properties ....
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Sep 01,2022
Sep 01,2022
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Here is my experience with Country Properties (“CP”) Hatfield:
I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks like a clever young lad, to guide us through ...
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Aug 12,2022
Aug 12,2022
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It has been a pleasure dealing with Moby and a well managed team. We truly appreciated their positive, honest approach and we are pleased to recommend their high standard of professional service. A massive thank you to the team for all hard work in helping ...
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Aug 12,2022
Aug 12,2022
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I have dealt with Country Properties Hatfield on and off for about 12 years renting property so when it came to sell my property they were my first port of call. Moby and the team were very professional and dealt with everything according to our swift ...
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Aug 10,2022
Aug 10,2022
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My experience with Country Properties was seamless and the service from Mr Rahman was exceptional. I would highly recommend them....
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Aug 10,2022
Aug 10,2022
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I had the pleasure of dealing with Moby for my property recently. He was very knowlegable and helpful. Everything was carried out swiftly. I would recommend them and wouldn't hesitate to use them again....
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Aug 10,2022
Aug 10,2022
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I would like to express my gratitude to Moby for helping me to rent a house out. I have been dealing with many other estate agents but Moby is highly responsive, informative and helpful. He has a friendly nature who really understands what you need ...
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Aug 06,2022
Aug 06,2022
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Brought my first property through Country Properties and they were the best agent I have dealt with. Great customer service, always giving honest and helpful information!...
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Aug 06,2022
Aug 06,2022
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Habib and Moby were great in helping me through the process of buying my first home. They are not your typical 'sale' guys and really wanted the best for me and were transparent through out....
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Moby
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Last updated at 1:48 PM 25/01/2023 by allAgents
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