100% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 02,2013
Mar 02,2013
3
people found
this helpful
this helpful
Too go from 1 star ratings over a period of time to loads of 5 star ratings on the same day,seems legit.
After phoning the office too book viewings and traveling a distance to get there to then wait for nobody to show up on 3 separate occasions. Then realising when looking in the window of the property that it was a repossession property, I put two and two together as they would have already have me of their own (back pocket) buyers interested. I then phoned to ask where the agent was with a response of sorry it's not in the diary and we have no record of you on our system.
After reading the reviews on this agent I decided to do a bit of digging after being let down on 3 or 4 separate occasions on viewings even though I made it clear that I am chain free and have the funds and proof available immediately.
I went onto the Westbrookes website to have a look at what they had to offer and according to their website they do equine, over seas, land, virtual tours of properties and are open 7 days a week. After phoning them I was told that they do not do any of these.
I then enquired how much they would charge me to manage a property of mine, I was told told that my 3 bedroom house would let for £500 maximum even though it is currently let out through WHBrown for £600 and that Westbrookes would charge me a flat rate fee of £75 plus vat per month when WHBrown are only charging me £50 plus Vat per month. After asking why so much I was told that they are the best in Nottingham and can offer a service higher then any other as they have direct contact with Housing Benefit and Housing Aid (so does every other agent).
While browsing through their site I saw a house that I wanted to buy a month prior and it was on the let. I then scrolled through their Lettings list (which is not advertised on right move) to find another 2 properties that I showed interest and booked viewings for when they were on the market for sale (when the agents did not turn up) .
I then phoned Westbrookes as a customer interested in letting one of these properties. I explained to the, that I have had a bad experience with landlords before that wouldn't do repairs before. I was then told "it's fine don't worry as this landlord has loads of properties through Westbrookes and they are good friends of the Director so we can get repairs done straight away" . Then I asked about the other property that was to let (that I wanted to buy) and I was told that "it would be a very good property to let as it is a Westbrookes house" I asked what a Westbrookes house is to then be told that the Director 'Andrew Hare' owns it and it has just been fully refurbished.
So the reason I could not buy any of these repossession houses ( which legally have to sell for the highest price) is because Andrew Hare has been keeping them for his "good friends"' and himself which I am positive is very illegal.
I have have now gathered some email evidence from myself to Westbrookes, phone calls and the properties that I wanted to buy and are now on the let through Westbrookes and will be contacting the bank/repossession company's to have a conversation.
If this happens to any of you then it's easy to contact the repossession company involved with the house as they have a piece of paper in the window and tape in the houses with their company name on it. Google the name and hay-presto.
I just wanted to exposed Westbrookes for the crooks they really are. If they spent more time on customer service and actually doing their job correctly then writing bogus reviews online then they might not get un-happy customers.
After phoning the office too book viewings and traveling a distance to get there to then wait for nobody to show up on 3 separate occasions. Then realising when looking in the window of the property that it was a repossession property, I put two and two together as they would have already have me of their own (back pocket) buyers interested. I then phoned to ask where the agent was with a response of sorry it's not in the diary and we have no record of you on our system.
After reading the reviews on this agent I decided to do a bit of digging after being let down on 3 or 4 separate occasions on viewings even though I made it clear that I am chain free and have the funds and proof available immediately.
I went onto the Westbrookes website to have a look at what they had to offer and according to their website they do equine, over seas, land, virtual tours of properties and are open 7 days a week. After phoning them I was told that they do not do any of these.
I then enquired how much they would charge me to manage a property of mine, I was told told that my 3 bedroom house would let for £500 maximum even though it is currently let out through WHBrown for £600 and that Westbrookes would charge me a flat rate fee of £75 plus vat per month when WHBrown are only charging me £50 plus Vat per month. After asking why so much I was told that they are the best in Nottingham and can offer a service higher then any other as they have direct contact with Housing Benefit and Housing Aid (so does every other agent).
While browsing through their site I saw a house that I wanted to buy a month prior and it was on the let. I then scrolled through their Lettings list (which is not advertised on right move) to find another 2 properties that I showed interest and booked viewings for when they were on the market for sale (when the agents did not turn up) .
I then phoned Westbrookes as a customer interested in letting one of these properties. I explained to the, that I have had a bad experience with landlords before that wouldn't do repairs before. I was then told "it's fine don't worry as this landlord has loads of properties through Westbrookes and they are good friends of the Director so we can get repairs done straight away" . Then I asked about the other property that was to let (that I wanted to buy) and I was told that "it would be a very good property to let as it is a Westbrookes house" I asked what a Westbrookes house is to then be told that the Director 'Andrew Hare' owns it and it has just been fully refurbished.
So the reason I could not buy any of these repossession houses ( which legally have to sell for the highest price) is because Andrew Hare has been keeping them for his "good friends"' and himself which I am positive is very illegal.
I have have now gathered some email evidence from myself to Westbrookes, phone calls and the properties that I wanted to buy and are now on the let through Westbrookes and will be contacting the bank/repossession company's to have a conversation.
If this happens to any of you then it's easy to contact the repossession company involved with the house as they have a piece of paper in the window and tape in the houses with their company name on it. Google the name and hay-presto.
I just wanted to exposed Westbrookes for the crooks they really are. If they spent more time on customer service and actually doing their job correctly then writing bogus reviews online then they might not get un-happy customers.
What agent could do to change your mind?
Stop being cowboysAttached Filesnbsp;
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Latest Reviews
18th Aug 2014
reviewed by 'Buyer'
25th Jun 2014
reviewed by 'jc76'
9th Jun 2014
reviewed by 'Andrew'
12th May 2014
reviewed by 'Charleyskies'
Opening Hours
Address
Westbrookes
401 Aspley Lane
,Nottingham
Nottinghamshire
NG8 5RR
0115 929 9295
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 80% | £190,000 | £249,000 |
| Lettings | 0% | 0% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 6 | 3 | 2 | 19 | 1 | 8 | 0 | 1 | 2 |
Areas covered
- NG1
- Nottingham
- NG2
- Rushcliffe
- NG3
- Vale of Belvoir
- NG4
- NG5
- NG6
- NG7
- NG8
- NG11
- NG12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 18,2014
Aug 18,2014
0
people found
this helpful
this helpful
Sophie was always available and extremely helpful, she did everything to make the purchase as easy as possible and I had fantastic contact with her and she kept me in the loop with the seller and solicitor....
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Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
The initial visit was helpful and concise with a straightforward fee proposal. The marketing was achieved fairly quickly and the agent mainly accompanied the viewings which was helpful.
All of the Westbrookes staff were helpful and friendly and appeared to be up to speed with ...
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Jul 31,2014
Jul 31,2014
2
people found
this helpful
this helpful
Overall the process was ok, Andrew Hare was friendly and informative when valuing the property.
Lucia was great, friendly and worked really hard in getting the best possible price for the sale and Sophie was great when purchasing my new property, very friendly on the ...
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Jun 25,2014
Jun 25,2014
1
people found
this helpful
this helpful
I had my property on sale with another estage agent for a lengthy period of time, however they were unable to sell it for me. I decided to go with Westbrookes as I had heard good things about them and I wasn't disappointed. A girl ...
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Jun 09,2014
Jun 09,2014
0
people found
this helpful
this helpful
We chose Westbrookes because they were new to South Notts and were leaflet advertising for sales. We reasoned that a company new to the area would go the extra mile for us to help secure their place in the locale. We were not wrong.
Andrew ...
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Jun 10, 2014
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Thankyou for taking the time in leaving such an honest and positive review, it couldn't be more accurate. Customer service is extremely important to us and reviews are how our performance is measured. We continually adapt our approach from our client reviews and receiving such a good review proves that our high levels of marketing and service are recognised.
Westbrookes ...
May 12,2014
May 12,2014
1
people found
this helpful
this helpful
I rung a lady this week named Lucia. She was so rude and sounded like she didn't know what she was doing at all. She sounded patronising and kept telling me to hold on without any manners. She was so awful to deal with and ...
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What agent could do to change your mind?
Learn some manners and respect!!!! Rude rude rude woman!Attached Filesnbsp;
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May 08,2014
May 08,2014
0
people found
this helpful
this helpful
Andrew Hare visited my property to value it and returned 2 days later to take photos etc. I had 6 viewings in the next 3 days as a result of prospective purchasers already in touch with Westbrookes and known to the branch staff. I received and accepted an ...
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May 08, 2014
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I spoke to a Lucy or Lucia on the phone about a property and she was very rude and not helpful at all. Disgusted with the customer service she sounded very patronising and wasn't helpful at all. Rude. Rude company. Rude staff. Rude service. ...
May 08,2014
May 08,2014
1
people found
this helpful
this helpful
We were recently looking to buy a house, as first time buyers we were shocked at the rate that houses were being sold. We signed up with several different estate agencies and were shocked at the poor service we received from the staff. However, we ...
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May 09, 2014
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Thank you, Ricky and Amy, I hope you will be very happy in your new home! ...
May 01,2014
May 01,2014
0
people found
this helpful
this helpful
A very pleasent surprise to view a property, guided but allowed to roam freely with out any pressure. I have appreciated the flexability we have been awarded in getting access as and when required....
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May 01,2014
May 01,2014
0
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Utter professionals, from the start of putting my house on the market to when sold they guided me through every step of the way, definatly re use on my next move...
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Apr 30,2014
Apr 30,2014
0
people found
this helpful
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After using 2 other estate agents we moved to Westbrookes as soon as they opened their office in Ruddington. There showed a great attention to detail about all matters in selling our house. They keep us informed regularly as we found communications was very lacking from ...
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Apr 29,2014
Apr 29,2014
0
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This girl was lovely to deal with from start to finish. She was full of energy and obviously new what she was doing which helped get us several bids at the asking price and some above. I felt she came across really genuine and was ...
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Apr 30, 2014
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Thank you so much. It was a pleasure doing business with you. I will pass this onto my director. Thank you again. ...
Mar 18,2014
Mar 18,2014
0
people found
this helpful
this helpful
I couldnt have asked for a better service, the whole team were all very helpful & informative. Ashley was absoluelty outstanding, he did an excellent job, he kept me informed andupdaed all the way through. Fantastic...
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Feb 20,2014
Feb 20,2014
0
people found
this helpful
this helpful
Not only did Westbrookes sell our property quickly I had the good fortune to be speaking to Ashley who not only got back to me on every call I made, but rang me to update me every step of the way. This property was owned ...
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Jan 10,2014
Jan 10,2014
3
people found
this helpful
this helpful
Westbrookes manage my entire rental portfolio and i have the pleasure of dealing with both Rebecca and Alex. They are attentive, proficient and professional. Any issues that get raised get dealt with quickly and efficiently. overall i would rate westbrookes and the staff as above ...
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Jan 03,2014
Jan 03,2014
2
people found
this helpful
this helpful
Ashley and the team were very efficient and friendly during the sale of our property which was quickly sold.
They were very good in marketing the property and we were kept up to date throughout the whole process. Thanks a lot. I have no hesitation ...
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Dec 27,2013
Dec 27,2013
1
people found
this helpful
this helpful
Excellent communication from everyone in the office.
Everyone is very nice always friendly and Rebecca has kept me up to date with everything that has has happened.
I would recommend Westbrookes to friends....
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Oct 21,2013
Oct 21,2013
1
people found
this helpful
this helpful
We have had a very positive experience with Westbrooks. All members of staff have been very helpful. They were happy to scan and e mail documents and even take meter readings when these were forgotten. A very friendly and efficient service....
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Oct 20,2013
Oct 20,2013
0
people found
this helpful
this helpful
Alex was incredibly polite and helpful in terms of helping us to find a property within our budget and preference for area. He explained everything in detail and thoroughly and provided us weekly with a list of recommendation of properties that had matched our preference....
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Oct 16,2013
Oct 16,2013
1
people found
this helpful
this helpful
From my initial search for a property all the way through to my exchange of contracts Alex has been fantastic. He is driven, goal focused and extremely helpful. He is someone prepared to go the extra mile to help the customer. He is an asset ...
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Oct 18, 2013
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(1)
Thankyou for your kind feedback.
Alex is an exceptional member of our team at Westbrookes as has a high commitment to customer service, we will ensure he is made aware of your comments. We look forward to helping you in the future.
Regards
Westbrookes ...
Oct 10,2013
Oct 10,2013
0
people found
this helpful
this helpful
Ashley and the team were very efficient and helpful throughout my buying process.Ashley dealt everything professionally and communicate well within the purchase.We had to face several queries as Solicitors were too slow.But Ashlely managed to overcome all of these and was able ...
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Oct 10, 2013
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Good Morning Ravi,
Thankyou for taking the time and leaving feedback on your experience with Westbrookes. It is extremely important to hear of the good experiences clients have had with our offices and I will ensure that Ashley is made aware of your feedback. We look forward in helping you again in the future.
Regards
Westbrookes Management Team ...
Sep 16,2013
Sep 16,2013
2
people found
this helpful
this helpful
Westbrooks managed to sell my house the same day it went on the market ¢â‚¬â€œ above asking price! Although the process was somewhat complicated by a ¢â‚¬Ëœchallenging' buyers solicitor I found the staff ¢â‚¬â€œ especially Ashley, helpful and communicative throughout. When Ashley was out of the office ...
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Sep 19, 2013
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Thankyou for your kind feedback paul,
Customer service is very important to our company and we will pass on your positive feedback to the Nottingham office.
We look forward to helping you again in the future.
Best regards
Westbrookes management team. ...
Aug 08,2013
Aug 08,2013
1
people found
this helpful
this helpful
the staff at westbrookes are friendly they put my house on the market for sale and sold the house in 2 days. they are always on the end of the phone if you need them. keep up the good work....
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Aug 29, 2013
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Good Morning Natasha,
Thanks for your review - customer service feedback is very important to us and is greatly appreciated.
Westbrookes. ...
May 08,2013
May 08,2013
0
people found
this helpful
this helpful
All the team (but especially Alex) have been just excellent over the past few weeks in terms of the sale of my property. They have all been highly professional, enthusiastic, full of energy and extremely driven in securing new viewings. As well as this, they ...
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Jun 03, 2013
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Thanks for your review Mr Lappin,
I know that Alex is trying exceptionally hard to progress your sale through and your review is greatly appreciated. I will pass your comments onto Alex and look forward to speaking to you soon.
Regards
Andrew ...
Apr 16,2013
Apr 16,2013
0
people found
this helpful
this helpful
westbrokes is a very good and we r very happy with the help we have got of them and we will recommed westbrokes to any body we know if them r looking for a place to live...
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Apr 16,2013
Apr 16,2013
1
people found
this helpful
this helpful
I have been involved with Westbrookes and other similar agents in the Nottinghm.we have visited a lot of properties and found them to be very helpful. I have read a lot of the reviews and cannot fault the efforts that have been made. We ...
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Apr 29, 2013
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Thanks for your review Mr Khan, im sure you have probably seen Jamie since but he is no longer with Westbrookes but is still a friend of teh company and actually came into see us yesterday. Best of luck with your investments and we look forward to helping you again soon. Ashley is now sitting in Jamies desk and im sure he will be delighted to help you in due course.
Regards
Andrew @ the team ...
Mar 05,2013
Mar 05,2013
4
people found
this helpful
this helpful
I am a local contractor trading as Abul Homes, ive been a tenant through westbrookes for the best part of 5 years. I have been lucky enough to become part of the westbrookes team as they use me as there maintenance contractor. Since becoming a member ...
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Mar 06, 2013
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Hi Andy, Thanks for your excellent review and whilst you are a contractor it is nice to see that you are happy as a tenant.
If any landlord or local owner is looking for any work to be done on their property Abul Homes are worth a call - their contact details are (07980) 021858.
With regards to your comment on the previous review, thankyou for bringing this to our attention it most certainly is an ex-employee and we are speaking to all agents regarding this.
Jamie. ...
Mar 02,2013
Mar 02,2013
3
people found
this helpful
this helpful
Too go from 1 star ratings over a period of time to loads of 5 star ratings on the same day,seems legit.
After phoning the office too book viewings and traveling a distance to get there to then wait for nobody to show up on 3 separate ...
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What agent could do to change your mind?
Stop being cowboysAttached Filesnbsp;
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“Honestly look no further than Westbrookes. Professional, efficient, reliable and ......”
Feb 26,2013
Feb 26,2013
2
people found
this helpful
this helpful
Honestly look no further than Westbrookes. Professional, efficient, reliable and proactive. Just look around the local area and see how many boards they have...they have the area entirely sown up and that is a direct result of delivering value time and time again.
I ...
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Mar 02, 2013
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Too go from 1 star ratings over a period of time to loads of 5 star ratings on the same day,seems legit.
After phoning the office too book viewings and traveling a distance to get there to then wait for nobody to show up on 3 separate occasions. Then realising when looking in the window of the property that it was a repossession property, I put two and two together as they would have already have me of their own (back pocket) buyers interested. I then phoned to ask where the agent was with a r ...
Feb 26,2013
Feb 26,2013
1
people found
this helpful
this helpful
I've recently started to invest in property and Westbrookes helped me let my 1st and 2nd property. I also purchased my 3rd property through them. They have signposted me to an excellent solicitor and mortgage broker. Put me in touch with a good project manager ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:23 PM 27/10/2014 by Andrew Hare
