1 Star Review
Aug 30,2022
By:
'Confident'
Aug 30,2022
Branch: Nottingham, 363 Derby Road
Services: Lettings (as a Tenant)
Rent PCM: £99
Would you recommend?: No
Postcode: NG7
Branch: Nottingham, 363 Derby Road
Lettings (as a Tenant)
Rent PCM: £99
Postcode: NG7
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My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 .
The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through the ceiling to the floor below into another students bedroom , dishwasher didn't work properly , the house was also filthy on moving in with a tenant leaving the room as my daughter was moving in !! This tenants belongs we're scattered along the hallway for weeks before they were collected . Purple frog advertised the property with a bi weekly cleaner , which was false advertising as there was never no cleaner !
Purple frog are rubbish at responding to enquiries and complaints , when they came out to fix the washer it was replaced with another old faulty washer !!
My daughter left the property end of June in a cleaner condition than when she moved in but purple frog have had the cheek to knock £20 off her deposit for some dust they found behind some drawers, that's if she ever gets any deposit back because purple frog are still refusing to give any deposit back, they claim they are entitled to do this until they can confirm the students / tenants have not overused energy bills ! So 2 months later my daughter is still waiting for deposit she is owed, until purple frog have established if the students / tenants overused gas , electric ect … the price of the property included all bills but under a fair usage clause in the tenancy purple frog apparently can legally hold your deposit until they get the information they need from utility companies , now I don't know if this legal or not but I'm pursuing this . 2 months they've held on to any deposit she is owed , this should of been retuned to her by now . Stay away from this company they are a shambles and modern day highway robbers !!
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