95% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 02,2013
Mar 02,2013
4
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Dear sir/ Madam,
I have been meaning to write this email for the last year, but being busy and not very good on computers it has taken me this long to get to write to you. The email is about your sales manager Debbie Godfrey who helped us sell our house 47 Clearsprings Lightwater, (which flooded twice).
Debbie was always positive, honest and kept us informed and was always very enthusiastic and finally found a customer to buy our house, BRILLIANT. This was only the beginning, my wife and I searched and searched for a new house with not much success with many estate agencies, but who came to our aid again with that warm, calm friendly, confident, professional personality: DEBBIE.
She told us about a house what was perfect for our family and had just been reduced into our budget range. We viewed the house loved it and Debbie got straight on the case and put in a offer for us which was accepted, FANTASTIC. Debbie got the ball rolling on the Monday. On the Tuesday, Debbie had a well deserved day off , while she was relaxing at home another agent came in with an improved offer which started a bidding war. When Debbie came back she was devastated with what was happening but got straight on the case planning her next move. In the end, it came down to both estate agents showing there best offers set to be shown at a certain time (SHOWDOWN TIME). Debbie again used her professional expertise and nailed the deal leaving Waterfords wondering what had gone wrong ( they had come up against a true sincere, loyal, professional who always gives her best for her customers and company). We got our house thanks to Debbie and are now very happy thanks to Debbie. We owe Debbie a big big thank you for all she did for us as does Carsons & Co for the business she created for you and the reputation she has made, we always recommend you to any one who needs an estate agent. .
To end this email, I would just like to summarize Debbie. She is totally professional, welcoming, caring, genuine very very consistent and a big asset to your company as I am sure you are well aware and hope Debbie is recognized by the company with not just a simple thank you from a Manager. She needs special recognition from the very top for all her exemplary efforts. I am sorry it has taken so long to bring this to your attention and hope Debbie can still be commended .Thank you again for getting us the house of our dreams.
With kind regards,
The West Family.
I have been meaning to write this email for the last year, but being busy and not very good on computers it has taken me this long to get to write to you. The email is about your sales manager Debbie Godfrey who helped us sell our house 47 Clearsprings Lightwater, (which flooded twice).
Debbie was always positive, honest and kept us informed and was always very enthusiastic and finally found a customer to buy our house, BRILLIANT. This was only the beginning, my wife and I searched and searched for a new house with not much success with many estate agencies, but who came to our aid again with that warm, calm friendly, confident, professional personality: DEBBIE.
She told us about a house what was perfect for our family and had just been reduced into our budget range. We viewed the house loved it and Debbie got straight on the case and put in a offer for us which was accepted, FANTASTIC. Debbie got the ball rolling on the Monday. On the Tuesday, Debbie had a well deserved day off , while she was relaxing at home another agent came in with an improved offer which started a bidding war. When Debbie came back she was devastated with what was happening but got straight on the case planning her next move. In the end, it came down to both estate agents showing there best offers set to be shown at a certain time (SHOWDOWN TIME). Debbie again used her professional expertise and nailed the deal leaving Waterfords wondering what had gone wrong ( they had come up against a true sincere, loyal, professional who always gives her best for her customers and company). We got our house thanks to Debbie and are now very happy thanks to Debbie. We owe Debbie a big big thank you for all she did for us as does Carsons & Co for the business she created for you and the reputation she has made, we always recommend you to any one who needs an estate agent. .
To end this email, I would just like to summarize Debbie. She is totally professional, welcoming, caring, genuine very very consistent and a big asset to your company as I am sure you are well aware and hope Debbie is recognized by the company with not just a simple thank you from a Manager. She needs special recognition from the very top for all her exemplary efforts. I am sorry it has taken so long to bring this to your attention and hope Debbie can still be commended .Thank you again for getting us the house of our dreams.
With kind regards,
The West Family.
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Latest Reviews
20th May 2019
reviewed by 'Natasha'
24th Apr 2019
reviewed by 'Natalie'
3rd Apr 2019
reviewed by 'Louise'
3rd Dec 2018
reviewed by 'Thomas'
15th Nov 2018
reviewed by 'Rebecca'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £50,000 | £1,054,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 28 | 0 | 10 | 0 | 2 | 1 |
Areas covered
- Lightwater
- Bagshot
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 20,2019
May 20,2019
0
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Myself and my fianc© were really happy with the service we received upon choosing Carsons to list our property, particularly with Martin, Debbie and Steph.
The consistant communication, professionalism and friendliness made what can be a stressful time very pleasant. They understood we wanted a ...
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The fees were realistic and justifiable, we were happy with the agents fees based on the service they provided.
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Apr 24,2019
Apr 24,2019
0
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Our experience with the team at Carsons has been excellent. Each member of staff has been helpful. We would highly recommend them to anyone looking to sell....
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Good
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Apr 03,2019
Apr 03,2019
0
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Martin managed with our purchase for us, from the first conversation right through to us picking up the keys to our lovely new home he was extremely helpful and very professional. The whole move went really smoothly which was down to Martin's efficiency. We couldn't ...
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n/a
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Jan 20,2019
Jan 20,2019
0
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Each member of the Lightwater Carson and Co team has been friendly, supportive, knowledgeable and professional throughout by my sale and purchase. From the valuation, throughout the viewings, to the exchange of contracts they have provided feedback and advice as needed, especially in a challenging ...
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Dec 03,2018
Dec 03,2018
1
people found
this helpful
this helpful
After having been with another estate agent for about 8 months we moved to Carsons (pun intended). Martin was very helpful and Debbie worked her socks off towards the end with a stressful chain of 7 and different clients wanting different completion dates - at one point ...
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Nov 15,2018
Nov 15,2018
0
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Really pleased with the level of service we received from Carson's, especially from Martin, Debbie & Sara! After being on the market for months with an online agent and not getting anywhere, Carson's came to our rescue! All of the agents we had the pleasure of ...
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Oct 03,2018
Oct 03,2018
0
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Purchased our property through Carson & Co in Light water which was handled by Martin Jakins. Excellent service by Carson's....
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Aug 27,2018
Aug 27,2018
1
people found
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this helpful
I cannot thank Martin enough. From first point of contact he was extremely professional and the advice he gave me and my family was absolutely superb. The way he handled the sale at all times was nothing short of first class....
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Good
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Aug 24,2018
Aug 24,2018
0
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I purchased and sold my property through Carson & Co in Lightwater and both transactions were managed perfectly by Martin and his team. Despite the many hurdles we faced both Martin & Sara dealt with everything in such a professional but understanding way. At times I honestly ...
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Comment on agent fees
Very good
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Jun 28,2018
Jun 28,2018
0
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I had a number of agents in the village value my property but Debbie at Carson particularly stood out. She was easy to talk to, honest and transparent. She understood exactly what we wanted to achieve and was very accommodating. Carson worked very hard to ...
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Good
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Jun 05,2018
Jun 05,2018
0
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The whole legal side of buying our first house was very stressful to say the least. It was so frustrating and stressful with no urgency or reassurance from our solicitors.
We explained this to Nish at the Camberley branch and he put us in touch ...
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May 18,2018
May 18,2018
0
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I am nearly ready to leave my home in Lightwater for my new life in Hampshire. I sadly lost my husband last year and wouldn't have been able to even think about moving if Martin, Anthony, Debbie, Melanie, Sara, Lucy and the team hadn't helped ...
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Good
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May 14,2018
May 14,2018
1
people found
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this helpful
Sara has been with us throughout our sales journey. What a professional and motivated individual.
From the first meeting, she actively listened to us, took in all details about our home and relayed all of this to prospective buyers. She has continuously worked above and ...
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Good
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Apr 20,2018
Apr 20,2018
0
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Melanie intervened in proceedings in her role as Sales progressor for her client. I am writing this as the buyer, I am not even Melanie's client. I quickly built up a raport with Melanie and she was able to support me in addition to her ...
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Mar 15,2018
Mar 15,2018
1
people found
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this helpful
Debbie and her Team provided a highly professional service and were successfully in finding a buyer for our property. They were a joy to work with and always gave clear and unequivocal advice.
They kept me informed at every stage and were tenacious in following ...
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Comment on agent fees
Good value
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Feb 02,2018
Feb 02,2018
0
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Excellent customer service. I will recommend Carson and co to all my friends and family as they give 100% customer service....
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Feb 02, 2018
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Thank you very much for the kind words Sana. Melanie is a valued member of our team. ...
Jan 26,2018
Jan 26,2018
1
people found
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this helpful
Tim Harris from Camberley found a buyer at the full asking price; exceptionally good work in a slow market. Tim and myself were assisted throughout the sale by Melanie from Lightwater who reliably chased through all aspects of the transaction making life a lot easier. ...
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Good
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Jan 09,2018
Jan 09,2018
2
people found
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this helpful
The property had been on the market for 6 weeks with very little interest generated by the initial Estate agent. When they were queried on this the agent's response was hard to believe, and subsequently they walked away from the selling process. I was also trying ...
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What I expected
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Jan 05,2018
Jan 05,2018
0
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Your Lightwater Branch has recently sold my property. I would like to compliment the members of staff as they are a great team.
Although I really want to highlight the work of one of your branch managers Mr Anthony Ravallese. My wife and I have ...
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Comment on agent fees
Average
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Apr 06,2017
Apr 06,2017
0
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Melanie was sales progressor on my flat purchase and helped immensely in the final few weeks in getting the purchase across the line in time for the desired completion date.
By having Melanie effectively mediating between difficult or slow solicitors it really made the difference ...
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Sep 28,2015
Sep 28,2015
0
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Our contact with Carsons started with Jess who arranged for Nick [Badger] to visit us and assess the value of our property his assessment was below what we wanted but he did turn out to be pretty accurate with his price.Our buyer pulled out ...
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Sep 24,2015
Sep 24,2015
0
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Melanie was very helpful guiding us through the process and coordinating the various clients to a successful sale.
I would highly recommend her as an asset to any sales process when buying a house.
Mr A.C.Webster...
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Aug 24,2015
Aug 24,2015
0
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Selling your home can be a difficult time but I can honestly say that dealing with Carson & Co has been a very positive experience and one that I would throughly recommend. I worked mainly with Martin Jakins, the Branch Manager and right from our first ...
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Aug 24, 2015
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Thank you so much for the kind review Mr & Mrs Bonner. It was a pleasure to have been of assistance.
Many thanks,
Martin ...
Aug 17,2015
Aug 17,2015
0
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Nick and his team were very efficient, friendly and helpful. They marketed the property effectively and got us an offer quickly. They then managed the process pro-actively, keeping the chain informed when we had problems with our purchase. Highly recommended....
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Feb 17,2015
Feb 17,2015
0
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Both Jess and Melanie were extrememly professional in their approach to my sale, which became protracted due to problems at the bottom of the chain. Using their diplomacy combined with tenacity an excellent result was finally achieved....
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Nov 26,2014
Nov 26,2014
0
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Excellent service from the initial meetings, right through to the completion of our sale and purchase, again through carsons. Debbie is very easy to talk to and has the ability to know what you are looking for before you know. When we were not sure ...
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Comment on agent fees
Not the cheapest fees quoted to me but very happy with the services provided - didn't just sell our house and let us get on with the completion.
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Nov 06,2014
Nov 06,2014
0
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I was really impressed with Carson and Co. This move went a lot smoother because of there Sales Progressor (Mel). She was tireless in getting the move pushed though. We'd of been waiting another month if it wasn't for her. She was talking to everyone ...
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Comment on agent fees
Carson & Co wasn't the cheapest but I didn't want to go with the cheapest. The fees could have been half the price and you'd still answer no to this question :)
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Jul 17,2014
Jul 17,2014
0
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We sold our property through Carsons and could not fault the service provided by the staff. They are all extremely friendly and willing to help and couldn't have done enough for me. We are now in our lovely new home waiting for the arrival of ...
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May 26,2014
May 26,2014
0
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Melanie was positive, efficient and pro-active at all times in the role as Progress Chaser for the sale on our house.
She was friendly, professional and dealt with situations calmly, all the while keeping us informed as to the progress of the overall chain. Without ...
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May 24,2014
May 24,2014
1
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Melanie played a key role in the successful purchase of our property.
Over the years we have sold and purchased a number of properties and in the past we have found that once we have had an offer on a property accepted the Estate Agent ...
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Last updated at 10:14 AM 25/01/2016 by Nick Badger
Best Estate Agent in GU18 
Iain White