100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 30,2022
Aug 30,2022
2
people found
this helpful
this helpful
I'm troubled finding a 3-bedroom house in Nottingham, Gamston. I found a lovely house posted through Rex Gooding
I called for the first time when the house was posted. I told her the email, and she said to me that she would send the viewing form right away, but I never received that email
The second day morning, I called them and asked to send the email again but they never did, so I found a viewing form online for that property, so I filled it in, and I have sent them an email so they could confirm the booking
On the third day, I've been to the agency to ask why they never sent the email, and at that point, they told me that they were fully booked even if I had already sent the email
I called them the same day and asked what was happening with my view booking as I forgot to tell them in person that I had filled out a form. They told me to come to view the property on 30.08.2022 at 16:00. I've been here today morning so I can confirm if there is a viewing today where I found the Landlord, and I explained the situation, and he told me to call him if there is any issue with the agency and come back when it's my booking time
at 16:00. They said to me that I was not on the list, so I called the landlord, and he told me to call Rex Gooding. That lady said to me that if I'm not leaving the PARKING LOT, she would call the police (I really don't know why, I was always speaking calmly and firmly) and keep yelling at me why I've been at the property at 14:00. I told her that she could call the police as I'd spoken to the Landlord and she made me a liar and that I couldn't speak with the landlord as he is not there and they don't provide his phone number and asked me about his name or phone number, she told me that she would call him and call me back (she never called me back)
I gave them a bad review on google, and they replied with this " you weren’t booked in to view this property. When you visited the property without an appointment earlier in the day, the landlord and tenant were present and advised you to arrange an appointment with us for the block viewing at 4 pm. The landlord, in fact, asked us not to show you the property and does not tolerate the abuse you have given our team since. "
I called for the first time when the house was posted. I told her the email, and she said to me that she would send the viewing form right away, but I never received that email
The second day morning, I called them and asked to send the email again but they never did, so I found a viewing form online for that property, so I filled it in, and I have sent them an email so they could confirm the booking
On the third day, I've been to the agency to ask why they never sent the email, and at that point, they told me that they were fully booked even if I had already sent the email
I called them the same day and asked what was happening with my view booking as I forgot to tell them in person that I had filled out a form. They told me to come to view the property on 30.08.2022 at 16:00. I've been here today morning so I can confirm if there is a viewing today where I found the Landlord, and I explained the situation, and he told me to call him if there is any issue with the agency and come back when it's my booking time
at 16:00. They said to me that I was not on the list, so I called the landlord, and he told me to call Rex Gooding. That lady said to me that if I'm not leaving the PARKING LOT, she would call the police (I really don't know why, I was always speaking calmly and firmly) and keep yelling at me why I've been at the property at 14:00. I told her that she could call the police as I'd spoken to the Landlord and she made me a liar and that I couldn't speak with the landlord as he is not there and they don't provide his phone number and asked me about his name or phone number, she told me that she would call him and call me back (she never called me back)
I gave them a bad review on google, and they replied with this " you weren’t booked in to view this property. When you visited the property without an appointment earlier in the day, the landlord and tenant were present and advised you to arrange an appointment with us for the block viewing at 4 pm. The landlord, in fact, asked us not to show you the property and does not tolerate the abuse you have given our team since. "
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Oct 2024
reviewed by 'Adelle'
30th Aug 2024
reviewed by 'Antony'
20th Aug 2024
reviewed by 'Benjamin Parke'
13th Jul 2024
reviewed by 'Rebecca'
18th Mar 2024
reviewed by 'Mary Williams'
15th Mar 2024
reviewed by 'Mike Shearman'
Opening Hours
Address
Rex Gooding Estate Agent
4 Albert Road
West Bridgford
Nottinghamshire
NG2 5GQ
0115 945 5553
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £260,000 | £735,000 |
| Lettings | 0% | 99% | £650 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 8 | 3 | 2 | 0 | 4 | 0 | 4 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
Had a wonderful time renting with Rex Gooding - I loved my little flat and will be very sad to not live there anymore. Jackie and the team were always so helpful with any issues promptly resolved....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
I have rented 2 properties through Rex Gooding over the last 4 years, and the service I have received is fantastic. I have dealt with Rhea Browlow for the most part, and she has been amazing. Any queries I have had have been dealt with very quickly, ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2024
Aug 20,2024
0
people found
this helpful
this helpful
There was a slight complication as it pertained to the use of our boiler in our property. I contacted Esme and the matter was resolved within 24 hours. She responded promptly, advised accordingly, and helped facilitate what was required to address the issues with the boiler. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2024
Jul 13,2024
0
people found
this helpful
this helpful
The following is most of the email I sent to my landlord about the situation:
Thanks I hope you are well too. It is because the property is unfit for a tenant. These are the issues I am aware of so far that make it ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2024
Mar 18,2024
0
people found
this helpful
this helpful
Lauren was very helpful in pushing for information and keeping us informed as we got to the final stages of the process when things seemed to have stalled a little bit in the chain....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2024
Mar 15,2024
0
people found
this helpful
this helpful
We highly recommend Rex Gooding. Their customer service & professionalism is second to none. From initial valuation to completion of a retirement property in West Bridgford, we were given weekly updates & were kept fully informed at all times....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2023
Oct 17,2023
0
people found
this helpful
this helpful
As managing agent for a portfolio of properties in Nottingham, I have used Rex Gooding for the last three years to look after the lettings side of my business, for both commercial and residential tenancies.
With over 40 new lettings completed, I couldn't recommend Rex Gooding ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2023
Aug 03,2023
0
people found
this helpful
this helpful
We were shown around the property we were looking to rent by Esme Brown. She was extremely helpful and answered all the questions we had. She was extremely personable and made us feel very comfortable throughout the whole flat viewing process....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2023
Jul 26,2023
0
people found
this helpful
this helpful
Reah at Rex Gooding helped me and my family find the ideal home for us. She was very professional and helpful throughout the whole process. Many thanks!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2023
Apr 16,2023
0
people found
this helpful
this helpful
Emma has been extremely helpful with the renewal of my lease. Thankyou
I would recommend to others , she has also been helpful with sorting out our maintenance...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2023
Apr 06,2023
0
people found
this helpful
this helpful
I have been applying through different Agents, but at Rex Gooding they top class.
Communication excellent
Reminders now and then.
If you want to be treated with respect, I recommend them...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2022
Sep 23,2022
0
people found
this helpful
this helpful
We purchased a house through Rex Gooding and were really happy with the service they provided. All through the offer stage they were great and then once our offer was accepted they updated us reguarly on the state of the chain. I would certainly recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2022
Aug 30,2022
2
people found
this helpful
this helpful
I'm troubled finding a 3-bedroom house in Nottingham, Gamston. I found a lovely house posted through Rex Gooding
I called for the first time when the house was posted. I told her the email, and she said to me that she would send the viewing ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2022
Jul 14,2022
0
people found
this helpful
this helpful
Outstanding service.
Constantly kept up to date and the agent in west bridgeford ( Lauren ) always impressed us with her professionalism and patience !...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2022
Feb 23,2022
0
people found
this helpful
this helpful
Highly Recommend.
Reah is an exceptional Property Manager , who works on behalf of both the landlord and tenant.
She is professional, responsive, understanding and an asset to Rex Gooding ....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2022
Feb 22,2022
0
people found
this helpful
this helpful
Prompt, clear and efficient communication. great team, always available. couldn't recommend enough. So pleased we chose rex gooding to sell our house....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2022
Feb 21,2022
0
people found
this helpful
this helpful
Supportive. Understanding. Professional.
Very helpful and clear explanation throughout search and sale process. Despite it being a sellers market, I felt they remained willing to meet the buyers needs....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2022
Feb 17,2022
0
people found
this helpful
this helpful
Extremely impressed with Rex Gooding, West Bridgford, Nottingham. Jackie Richards was professional and took ownership of a tenanted house.
Highly recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2022
Feb 10,2022
0
people found
this helpful
this helpful
They replaced our boiler really quickly and are so helpful with any maintenance that needs doing in our cottage. They’re so easy to communicate with and sort any issues out so quickly that we are hoping to extend our lease....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2022
Feb 07,2022
0
people found
this helpful
this helpful
We would highly recommend Rex Gooding estate agents. They made our selling, buying and moving process much easier to manage. Their expertise was greatly appreciated and we would like to thank the whole team....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2022
Jan 14,2022
0
people found
this helpful
this helpful
Rex Gooding handled the sale of our house as well as the purchase of our new one. The selling/buying process is a difficult one, and without the constant support from the Rex Gooding team I don’t think we would have ever completed!! Thank ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2022
Jan 11,2022
0
people found
this helpful
this helpful
Very professional advice received by very personable members of staff. I would highly recommend Rex Gooding Estate Agents, thank you....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:05 AM 27/09/2019 by heather heather
Best Estate Agent in NG2 
Best Letting Agent in West Bridgford 
