0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 01,2013
Mar 01,2013
1
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Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, but when it came down to us making an offer (we offered the advertised price) we were told that the landlady expects more. We were due to meet her in person the following day and discussed the matter of price with her personally. She told us what she would be happy with, but when we made that offer the next day, the agent never came back to us. I had to chase for days to get an answer, then finally, we were told that she declined. When I mentioned that we offered exactly what she personally told us she would expect, we were told by the agency that they can't take our word for it. That trouble over with, we agreed to her demands because we really liked the property, sent all the necessary paperwork for referencing to the agent IMMEDIATELY, but once again, no one contacted us for a couple of weeks, we had to chase time and again. Emails were unanswered, phone calls never returned. We finally got around to sign our tenancy agreement a week ago (approx. 5 weeks since the whole malarky started), but to this day haven't received a copy of the agreement, although we have asked for it 3 times already. We also only received one set of keys (for 2 people who work totally different hours), and again, still waiting for a second set. During the inventory we noticed that the carpets in the flat have black marks and stains all around the edges, although apparently professionally cleaned. Photos were taken by Sukh Uppal but never emailed to us, and the requested invoice of the carpet cleaning company is also still outstanding. So is the invoice for the window cleaners because they too are dirty, and not professionally cleaned as stated on the inventory.
What do we have to say about Estelle Sumner..well, she is unpolite (bordering rude), incompetent and has rushed us through reading our contract because "I've got someone else coming in and we close at 5. It's a standard contract.". When we had questions on some points of the contract she had no answers and even admitted that she has no idea. On the phone she regularly hangs up before you can even get a word in. All in all, a person who shouldn't work in a customer facing role if she doens't want to/is not able to deal with clients.
Sukh, well he never replies to any emails sent to him and has never returned any of our calls. He promised yesterday morning to send through all the paperwork and deal with our keys, but still no word from him. When I called the office today I was told he wasn't availble.
Sukh and Estelle together - one doesn't know what the other does, they don't pass on information to each other (for example, Sukh didn't know that we already signed our contract), and are as useless as the other.
What's left to say, well we are literally terrified of what's going to happen in the future when we need help, seeing as these agents don't seem to care at all and offer no assistance. We are appalled about the service we have received so far, customer care being non-existent. I really hope the manager of this branch will read this and have a word with his staff, because at the end of the day, the customer should be kind, but at this branch you are left feeling like Aschenputtel.
What do we have to say about Estelle Sumner..well, she is unpolite (bordering rude), incompetent and has rushed us through reading our contract because "I've got someone else coming in and we close at 5. It's a standard contract.". When we had questions on some points of the contract she had no answers and even admitted that she has no idea. On the phone she regularly hangs up before you can even get a word in. All in all, a person who shouldn't work in a customer facing role if she doens't want to/is not able to deal with clients.
Sukh, well he never replies to any emails sent to him and has never returned any of our calls. He promised yesterday morning to send through all the paperwork and deal with our keys, but still no word from him. When I called the office today I was told he wasn't availble.
Sukh and Estelle together - one doesn't know what the other does, they don't pass on information to each other (for example, Sukh didn't know that we already signed our contract), and are as useless as the other.
What's left to say, well we are literally terrified of what's going to happen in the future when we need help, seeing as these agents don't seem to care at all and offer no assistance. We are appalled about the service we have received so far, customer care being non-existent. I really hope the manager of this branch will read this and have a word with his staff, because at the end of the day, the customer should be kind, but at this branch you are left feeling like Aschenputtel.
What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.Attached Filesnbsp;
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Latest Reviews
24th Jun 2014
reviewed by 'tenant'
12th Dec 2013
reviewed by 'ian'
9th Dec 2013
reviewed by 'Daniel'
3rd Dec 2013
reviewed by 'Ian'
26th Nov 2013
reviewed by 'anita'
20th Oct 2013
reviewed by 'Nina'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £800 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 8 | 2 | 9 | 0 | 2 | 0 | 0 | 1 |
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Jun 24,2014
Jun 24,2014
4
people found
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this helpful
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it ...
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Dec 12,2013
Dec 12,2013
1
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this helpful
Carly was really helpful wilh any questions I had and very efficient and very quick replying to email's thanks again Carly...
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Dec 09,2013
Dec 09,2013
1
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this helpful
I've had nothing but grief (nothing of which was their fault) since moving in and they have been very understanding, patient and helpful throughout so hats off!
Positive praise to Carly & Kirsty who have been extremely helpful as I know I can be quite demanding ...
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Dec 03,2013
Dec 03,2013
1
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this helpful
This was my first experience of letting out a property and the team at Wards made it pretty painless. The team explained the process and got me plenty of viewings. Sukh's promotional description of the flat was great. After letting the flat, the support I ...
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Nov 26,2013
Nov 26,2013
1
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this helpful
this helpful
I have known him for couple of years and he is very helpful and attention to detail. The property i lived before i moved to the present, he was also my consultant and his customers services was very satisfactory....
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Oct 20,2013
Oct 20,2013
2
people found
this helpful
this helpful
Both Estelle and Sukh were extremely helpful as I am new to renting. They explained everything to me and dealt with any problems/ queries that I had promptly. I wouldn't hesitate to recommend them to any future buyers or tenants....
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Oct 14,2013
Oct 14,2013
3
people found
this helpful
this helpful
I was so pleased with Ward and Partners from the moment I picked up the phone in response to an email I had sent enquiring about a property. The reply was immediate, and I was shown around the property the same day. I am very ...
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Sep 04,2013
Sep 04,2013
3
people found
this helpful
this helpful
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed ...
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Aug 30,2013
Aug 30,2013
5
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this helpful
this helpful
I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages ...
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Sep 04, 2013
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(1)
Dear Sue,
Thank you for taking the time to comment on the service you have received from Me (sukh) and Estelle at the Dartford lettings office. It is always nice to hear positive comments about thhe team. It is always a pleasure renting your property out and having a landlord that is very easy to work with.
I look forward to speaking to you soon.
Thanks
Sukh Uppal
Lettings Manager ...
Aug 16,2013
Aug 16,2013
4
people found
this helpful
this helpful
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards ...
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Aug 08,2013
Aug 08,2013
2
people found
this helpful
this helpful
When i decided to put my property up for sale i had a couple of quotes before choosing Ward & Partners. Mark Boyle had come to the property and showed me how they would advertise and promote my property. It looked impressive and the price they ...
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Aug 09, 2013
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Dear Paul, thank you for taking the time to comment on the service you have received from Mark and his team at our Dartford office. They will be delighted to hear you were so pleased with their efforts. Excellent price for your home, quick timescale and a stress free move is always our aim and I will pass on my personal thanks to the team for looking after you so well. Good luck in your new home and if there is anything more we can do to help, please do not hesitate to call, we will all be happy ...
Aug 06,2013
Aug 06,2013
2
people found
this helpful
this helpful
Tarkan Enver was great because he had the difficult task of vetting about 15 potential buyers for the property we wanted and we were so thrilled when he told us that our offer had been accepted. Courtney Hunt has been a great delight to deal with ...
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Aug 06, 2013
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Dear Carol, congratulations on your offer being accepted and with such competition. The team a Welling are delighted to have helped you and I am delighted to hear you have received a pleasurable experience from all the team. Good luck for the future, and thank you for kind words. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 05,2013
Aug 05,2013
1
people found
this helpful
this helpful
Buying a property can be very daunting but I have to say that with the help of the Dartford team and George as my main point of contact I was put at my ease by their approachable and professional manner. On occasion I had to ...
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Aug 05, 2013
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Dear Diane, thank you for taking the time to comment on the service you have received from our Dartford office and George. I am disheartened to hear you had to chase some issues and whilst you felt they were not of any great significance I would be grateful if you could let me know where we could improve our service moving forward. On the whole I am pleased your purchase went through smoothly and delighted to hear you would use us again and recommend us. I wish you all the best for the future, k ...
Jul 30,2013
Jul 30,2013
3
people found
this helpful
this helpful
We were highly impressed with Jeffs helpfulness from the first phone call we made to the Dartford office for a viewing through to the handing over of our rented flats keys.
Jeff and all the staff at the Dartford branch were very approachable, informative and ...
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Jul 08,2013
Jul 08,2013
2
people found
this helpful
this helpful
On the whole an very good service. My sale was handled well, and any issues were dealt with in an attentive and professional manner. On occasion there were instances of some lack of internal communication but these isolated instances were swiftly rectified.
In particular I ...
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Jun 20,2013
Jun 20,2013
1
people found
this helpful
this helpful
The staff at Ward and Partners Dartford Lettings are lovely. From the first time I called them to view a property to the day I moved in they were VERY helpful.
Sukh especially went above and beyond is job role as he liased between all ...
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Apr 19,2013
Apr 19,2013
2
people found
this helpful
this helpful
I recently had my property for sale throught the Wards & Partners Branch Office in Dartford Market Street. From the very first meeting I had with the Senior Branch Manager Mark Boyle I've experience nothing but total quality both in the advice given and the service ...
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Mar 01,2013
Mar 01,2013
1
people found
this helpful
this helpful
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, ...
read full review
read full review
What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.Attached Filesnbsp;
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Jan 31,2013
Jan 31,2013
3
people found
this helpful
this helpful
Tarkan and his staff did all they could to help move a "difficult" property. All of the team were friendly and hardworking. The sale was regularly reviewed and pricing/stragegy changed to help secure the sale....
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Dec 01,2012
Dec 01,2012
1
people found
this helpful
this helpful
I sold a property through the above names estate agents, and from the first time i met up with them they explained fully as to what to expect. As this my first time with selling a house as was left to me by a relative ...
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Oct 03,2012
Oct 03,2012
23
people found
this helpful
this helpful
I would like to thank everyone at Ward and Partners for the exceptional service provided in selling my house. The house was sold within six weeks and completed within three months. This was personally a very difficult sale as it was my late parents home. ...
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Sep 17,2012
Sep 17,2012
21
people found
this helpful
this helpful
Ward and Partners was my third agent to tackle sale of house. Previous two produced very misserable results, were not proactive and effectively wasted our time. Tarkan as a lead sales advisor has presented WaP methodology to us and was able to convince us to ...
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Aug 08,2012
Aug 08,2012
11
people found
this helpful
this helpful
Congratulations to the whole team,who dealt with the sale of my late parents' property in a dignified and professional manner,especially as I left all the work to them because I did not live locally.I would thoroughly recommend the staff at the Market ...
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Dec 07,2011
Dec 07,2011
20
people found
this helpful
this helpful
A big thank you to Mark and Matt of Ward and Partners in the Dartford office.
Very professional and excellant service in difficult market conditions at the moment, help sell my parents property quickly and with no complications....
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May 05,2011
May 05,2011
8
people found
this helpful
this helpful
Absolutely useless. They kept us in a bidding war. Avoid like the plague....
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Apr 05, 2012
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A bidding war?! Far from being a problem that sounds like something I would want if I was a seller.. ...
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