100% lettings valuation accuracy
89% lettings fee satisfaction
Feb 27,2013
Feb 27,2013
2
people found
this helpful
this helpful
Worst agency I have ever encountered.
Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through.
Drawing up a contract is a complete mission with them and I would advise that nobody deal with them - utterly appalling.
Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through.
Drawing up a contract is a complete mission with them and I would advise that nobody deal with them - utterly appalling.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Sep 2020
reviewed by 'Juliette'
18th Oct 2017
reviewed by 'Margaret'
19th Sep 2017
reviewed by 'Mark'
14th Sep 2017
reviewed by 'Elliot'
12th Sep 2017
reviewed by 'JamesE'
12th Sep 2017
reviewed by 'Stacyclair'
Opening Hours
Address
Benham and Reeves Residential Lettings
15 The Boulevard
Imperial Wharf,London
Greater London
SW6 2UB
020 3468 2007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 89% | £750 | £4,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 7 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 23,2020
Sep 23,2020
3
people found
this helpful
this helpful
I am an immaculate tenant and never has my deposit not returned before. I rented a flat that was filthy dirty with broken furniture hidden from me on checking in. No fire certs. Broken wine cooler, multiple broken items inc basic electrics. Blood stains on ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2017
Oct 18,2017
0
people found
this helpful
this helpful
Based so very far away and living in Dubai, since my husband passed away, I have found it a real struggle to be able to focus on looking after our properties in London and New York. My husband warned me to be very wary of ...
read full review
read full review
Comment on agent fees
Good fees. Less than I pay in new york
Was this helpful?
Yes
Yes
Feb 07, 2018
View all comments
(1)
Hi Margaret, it was very nice to read your feedback, I trust all your portfolio needs are being met and Glen has been very happy to assist you all the way. Thanks again, warm regards, Marc von Grundherr, Director ...
Sep 19,2017
Sep 19,2017
0
people found
this helpful
this helpful
Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our property. This is the 4th time he has rented it and so quickly too! They organise repairs to be carried out by a number of ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Sep 19, 2017
View all comments
(1)
Hi Mark, thanks very much for taking time to review the service you have received from our Imperial Wharf lettings team. Glad to hear we are finding you good tenants and that you find our property management service to a high standard, that's very good to hear. Thanks also for rating our fees as fair, we do try to be as competitive as we possibly can. Kind regards, Marc von Grundherr, Director ...
Sep 14,2017
Sep 14,2017
0
people found
this helpful
this helpful
This is the first time I live in London far away from my home. It is so different from Azerbaijan but Jodie and Anne help me much. They show me beautiful homes and get me very good price and they explain all things to me. ...
read full review
read full review
Comment on agent fees
Not expensive
Was this helpful?
Yes
Yes
Sep 18, 2017
View all comments
(1)
Hi Elliot, thank you very much for your very positive feedback about the service you received from our Fulham lettings team. Thanks for rating our fees as not expensive as we do aim to be market competitive. I hope you will enjoy your new rental property at Imperial Wharf and have a happy tenancy. Best regards, Marc von Grundherr, Director ...
Sep 12,2017
Sep 12,2017
0
people found
this helpful
this helpful
Big thank you to Jodie for her help in this process. Moving from overseas to the Uk for the first time was really daunting but Jodie took the time to explain the process and found me a great flat. I was really impressed with how ...
read full review
read full review
Comment on agent fees
Cheaper than New York
Was this helpful?
Yes
Yes
Sep 12,2017
Sep 12,2017
0
people found
this helpful
this helpful
I have been in constant contact with both Glen and Jodie for my property and they have both been great help and are surprisingly prompt for agents. Really had a pleasant experience with Jodie from the imperial wharf office as compared to other agencies....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 06,2017
Jul 06,2017
1
people found
this helpful
this helpful
A disgusting property managment company who think mould is not considered an emergency and won't even contact our landlord. Not to mention the dirty bed sheets stuffed in the cupboard that we had to get rid of before cleaning the whole flat and moving in. ...
read full review
read full review
Comment on agent fees
It doesn't add up. It really doesn't make any sense. What are they even doing in that office?
Was this helpful?
Yes
Yes
Nov 15,2014
Nov 15,2014
3
people found
this helpful
this helpful
The agent spent time to understand my needs and requirements. He was also very helpfull in terms of giving me advise and recomendations to get the best rent and best tenant....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17, 2014
View all comments
(1)
Dear Fadi. Thank you so much for your comments. We do go to great lengths to offer the best possible advice and work very hard at getting the best possible terms. As a letting only agent we do not have sales to rely on which is why we place so much emphasis on our giving indpependent advice. Thank you. Marc von Ggrundherr ...
Nov 11,2014
Nov 11,2014
4
people found
this helpful
this helpful
I'd like to thanks all staff especially Sam & Sylvie for their corporative and I appreciate the wonderful work team you have .
best regards...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11, 2014
View all comments
(1)
Thanks for your review Kareem, glad you are happy with the service you received from our lettings staff. Kind regards, Marc von Grundherr, Director ...
Jun 11,2013
Jun 11,2013
10
people found
this helpful
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property ¢â‚¬â€œ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 2 offers within 2 days. I was very happy with their service especially with Jane's assistance. She ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21, 2013
View all comments
(1)
Dear Graeme. Thank you for your kind review. We realise the importance of speed as things move so quickly which is why we have a same day response to emails policy and also to have properties advertised the same day but usually quicker. It was a pleasure working with you and thank you once again. Marc von Grundherr, Lettings Director ...
Jun 03,2013
Jun 03,2013
9
people found
this helpful
this helpful
I want to pass on my experience of Benham and Reeves Lettings, especially concerning Glen and his team at the Imperial Wharf office they were are outstanding. Glen is very attentive to the needs of the client which is a rare quality in Estate agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2013
Jun 03,2013
8
people found
this helpful
this helpful
Glen made a promise to secure a new tenant within one month from the day the property was vacant with a rent increase and he was able to find us the tenant within only 5 days so much better than he promised. I am very impressed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2013
Jun 03,2013
8
people found
this helpful
this helpful
I received the greatest service from Glen, Anne and Jane. Just the perfect team! I have been coming back to Benham & Reeves Letting Agents because of the honesty and the good service I receive from Glen especially, for many, many years I've been renting properties. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2013
May 31,2013
9
people found
this helpful
this helpful
I was extremely happy with the service I received through Benham & Reeves, and in particular with the help of Glen at the Imperial Wharf office. I greatly appreciated the flexibility in arranging meetings and I felt confident in the advice I received on areas and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2013
May 29,2013
10
people found
this helpful
this helpful
The service was very courteous and thorough whilst finding out my needs. Glen and Jane were very informative about the whole area of Imperial Wharf and Chelsea Creek showing me several apartments. Overall the teams' professionalism helped choosing the right accommodation a very straight forward ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2013
Feb 27,2013
2
people found
this helpful
this helpful
Worst agency I have ever encountered.
Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through.
Drawing up a contract is a complete mission with them and I would advise that ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26, 2013
View all comments
(1)
Dear Mark
I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation.
I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at [email protected]
Thank you
Marc ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in SW6 
I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation.
I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at [email protected]
Thank you
Marc von Grundherr
Director