90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Aug 16,2022
Aug 16,2022
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I can only assume "Built on Higher Standards" applies to how they treat landlords and their own profit margins because it certainly doesn't apply to how they treat tenants.
Customer service is horrific, getting them to reply at all is difficult, while getting them to acknowledge any of their mistakes such as attempting to deduct from the deposit things that were never present at the property was almost impossible. It took 2 months despite proof from day one.
The bar they have for themselves is unbelievably low, I had a sofa in a furnished rented property that had upholstery flaking from day one and metal springs coming up through the cushions which threw you off but they did nothing, this is what they deem acceptable. Clearly it was not usable, they confirmed this themselves in the checkout report but still don't acknowledge they made a mistake by not replacing it, they even claimed I didn't tell them it got worse despite me informing my property manager that it had, he never responded... They said the landlord refused to replace it but he says he never knew about the issue! It shouldn't matter, either way it wasn't usable and they should have stepped in.
They need to hold themselves to the same standards they hold tenants.
Customer service is horrific, getting them to reply at all is difficult, while getting them to acknowledge any of their mistakes such as attempting to deduct from the deposit things that were never present at the property was almost impossible. It took 2 months despite proof from day one.
The bar they have for themselves is unbelievably low, I had a sofa in a furnished rented property that had upholstery flaking from day one and metal springs coming up through the cushions which threw you off but they did nothing, this is what they deem acceptable. Clearly it was not usable, they confirmed this themselves in the checkout report but still don't acknowledge they made a mistake by not replacing it, they even claimed I didn't tell them it got worse despite me informing my property manager that it had, he never responded... They said the landlord refused to replace it but he says he never knew about the issue! It shouldn't matter, either way it wasn't usable and they should have stepped in.
They need to hold themselves to the same standards they hold tenants.
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Aug 22, 2022
Hi Ashley,Thank you for your review and I'm sorry to hear your experience with Ascend hasn't been positive.
We have provided a full response to all your questions within your emails. You requested for a replacement sofa stating it was uncomfortable in early 2020. This request was declined by the landlord. You made no further comment or request regarding the sofa during your tenancy.
No deduction to your deposit was proposed in relation to the sofa, this was worn when you moved in and you used during your tenancy. We wouldn’t charge you for wear and tear.
Deductions were only proposed for cleaning, damages and bulbs, which you have agreed to, and your deposit return has now been processed.
I hope you have settled into your new home.
Kind Regards,
The Ascend Team
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Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1193 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
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Nov 07,2024
Nov 07,2024
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Adam had been a wonderful agent, he has helped get us the best offers at the best prices. I couldn't think of anything else he could have done better. Everything was done with efficiency and accurately. The process was very smooth and I don't think ...
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Aug 15,2024
Aug 15,2024
61
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This is the worst experience I have ever had moving. They were non responsive from referencing onwards. Moving our move in date less than 24 hours before and offering nothing but an email apology.
Actively avoiding our calls and emails afterwards.
Upon move in date- only 2/4 ...
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Jun 19,2024
Jun 19,2024
68
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Stephanie was our property manager and she was completely useless. Had to constantly call and bother them to get anything sorted. It took them two months to sort out our heating, in the end they only sorted it because I threatened to call the council....
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Feb 26,2024
Feb 26,2024
86
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Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public ...
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Jan 19,2024
Jan 19,2024
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Adam was amazing from the get go. Amicable and patient has no problem with me ringing back 2/3 times. Toon what I said into consideration and worked with excellent speed and made the whole process simple for us. If I am every to rent in Manchester ...
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Dec 18,2023
Dec 18,2023
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Adam was brilliant a great service and hurried through everything to get us in the house....
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Sep 19,2023
Sep 19,2023
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After searching for weeks, Adam was amazing and found us an awesome flat. He was very professional and helpful throughout.
I wouldn’t hesitate to recommend Ascend to anyone....
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Aug 10,2023
Aug 10,2023
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Great service, professional- very well informed with the relevant information....
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Aug 09,2023
Aug 09,2023
0
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I really want to praise Emma and William ,they help me rent this property so smoothly, and gave us a hand when we need,they are very professional!Highly recommended this property agent!☺️5 stars!...
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Jul 18,2023
Jul 18,2023
0
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Will was super helpful with securing the apartment, explained everything I needed to know and kept me informed throughout the process....
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Jul 10,2023
Jul 10,2023
0
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I can't say thank you enough to Will! After we have had such a bad experience with a letting agency he quickly sorted us out a beautiful flat within our budget. His communication was incredible and I never felt left in the dark. I can't ...
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Jul 07,2023
Jul 07,2023
0
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Super quick to respond and very helpful!
Will has been a star getting the flat sorted for us....
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Jul 07,2023
Jul 07,2023
0
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I had a great experience with this agency and specifically Will Cartlidge! My friend and I were left in an anxiety inducing situation caused directly by the agency X1 lettings, leaving us just weeks from having no where to live. I reached out to a ...
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Jul 06,2023
Jul 06,2023
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Organising the viewing, attending the viewing and the following correspondence all went great...
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Jul 05,2023
Jul 05,2023
0
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Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and patience....
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Jul 03,2023
Jul 03,2023
0
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10/10 Customer service from Will! I had previously enquired about another property which unfortunately had been let by the time I could view it. A second property that ticked all of my boxes became available, as soon as I enquired about the property Will worked extremely ...
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Jun 22,2023
Jun 22,2023
0
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The team is great, they care and have time to answer any questions that i had before applying for the property...
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May 29,2023
May 29,2023
0
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I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond ...
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May 27,2023
May 27,2023
0
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Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set them apart....
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Feb 27,2023
Feb 27,2023
196
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Have used Ascend for 4 years to manage my flat in Liverpool.
During the pandemic they found poor tenants with minimal vetting, carried out no inspections (even after restrictions were lifted).
After I made my own inspection I had to alert them to the problems they ...
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Feb 01,2023
Feb 01,2023
0
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Professional, responsive, swift.
Really great job and got everything sorted for me within an hour or two. Super helpful and was always there to give extra info....
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Jan 27,2023
Jan 27,2023
0
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I would definitely recommend it to anyone who’s looking for a home. The process was so smooth and professional. Thanks....
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Jan 06,2023
Jan 06,2023
0
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I’ve rented through ascend for a few years now Steph is my property manager and in my opinion is great. Any staff members I have spoken to have always been very helpful and very friendly. Quick response times if there’s ever any issues. ...
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Dec 02,2022
Dec 02,2022
0
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It was such a smooth & easy experience, Rebecca managed to squeeze me in for a last minute viewing and kept great contact throughout the process! It was such a friendly and efficient experience- very grateful!...
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Nov 18,2022
Nov 18,2022
0
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I got just one viewing with Ascend and I got the apartment after trying several other agencies and viewing several houses for 3 months with no luck. I am definitely referring Ascend to anyone that’s in need of an apartment...
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Nov 16,2022
Nov 16,2022
0
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Adam comprises how an ideal agent should work. He was very nice and fast in replying to my emails providing all the important details. At this time, it is more than difficult to find a flat to rent in Manchester, but he made the process ...
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Nov 16,2022
Nov 16,2022
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Hi,
I had very good experience working with Ardent .He helped me out quickly in ensuring home to me and was very supportive.Also,Ascend staffs are very helpful .
Much appreciated Ardenta & Ascend...
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Oct 25,2022
Oct 25,2022
0
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I am a landlord of over 20 years and live in Scotland. Mark Lewin of Ascend Manchester has managed my 2 bed apt in the city centre for many years and would not use any other management company. I have property both in England and Scotland and ...
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Sep 29,2022
Sep 29,2022
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After being shown round my Tom Billington we had an easy process of enquiry regarding the house, as well as being assisted by Christine Thompson in signing off our contract and paying deposit. The process was smooth and easy, with the agents offering good flexibility ...
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Sep 29, 2022
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(1)
Hi Annie, thank you so much for taking the time out of your day to leave us a review. Glad to hear such positive feedback! I will ensure both Tom & Christine get to read the review. Please feel free to reach out at any point if you have any questions along the way. Thanks again! Manchester Deansgate Team. ...
Sep 29,2022
Sep 29,2022
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Great service from Ektha and smooth transition to us moving into our apartment in Salford, would highly recommend the agency....
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Sep 30, 2022
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Hi Max, thank you so much for leaving us a review- we really appreciate it! I have sent this over to Ektha to read. Please let us know if you have any questions along the way and we will be happy to answer them for you. Good luck in your new home. Ascend Deansgate Team. ...
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
I accepted the deposit return after Ascend finally admitted to some of their lies and mistakes and reduced the deductions. I only accepted at this stage because I saw no way of receiving a fair amount, based on their embarrassing manipulative behaviour.
Only 20% of the contents of my emails were answered up until last week were a senior employee got involved to finally clean up Ascend's mess. And even she failed to respond to all my points, ignoring how Ascend made offers of reducing the deductions without the permission of the landlord who was furious with them. Ascend have acted disgracefully and continue to do so by how they lie in their response to reviews, not only on this platform.
Nothing I stated in the review was incorrect, thanks for confirming how low Ascend's bar is for their tenants.