100% lettings valuation accuracy
93% lettings fee satisfaction
Aug 14,2022
Aug 14,2022
0
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I moved out of this property in June after a year tenancy, and I can honestly say it was the worst tenancy of my life.
The property was in a terrible state when we moved in, with lots of furniture broken, worn and ripped carpets, a broken fridge and generally filthy condition. We reported this through the maintenance site we were given, however these problems took months to fix if they were even fixed - my broken draws in my room took 10 months to even be looked at. This was an ongoing problem throughout the tenancy, in which time the oven broke, the fridge broke, and the ceiling in the living room collapsed to name a few of the problems.
On top of this, our house had a mouse infestation that we weren’t made aware of when we moved in, and which after months was never sorted. Although the agency did send out pest control, the problem was huge holes in the kitchen behind the cupboards which took months to be fixed, and other holes in the house which were never fixed. For almost half of the tenancy I had to sofa surf between friends houses, as there were mice in my upstairs room pooing all over the carpets and even in my bed, and running around at night. We were given rent reduction for the last month, totalling £50 - an amount which didn’t even begin to cover the cost of mouse traps and supplies throughout the year and the cost of having to live in alternative accommodation while the house was literally uninhabitable.
The agency showed no empathy whatsoever for this problem and said things like “there wasn’t much they could do” and it wasn’t their fault and “we should have asked if there were mice when we moved in”, despite admitting that they wouldn’t live in the property or allow their daughters to live there. In particular, Rachel, Tara and Sylvia were rude, nasty and uncaring on the phone when me and my housemates called in distress.
To top this off, the agency have now taken money off our deposit for a carpet clean, even though the carpet was in horrendous condition when we moved in, and also had mice pooing and weeing on it all year. They have also charged us for a light bulb that was working fine when we moved out. I think that this is shameful given what we went through in that property. We have disputed these charges to Deposit Protection Service.
I genuinely feel so sorry for the next tenants living in the property, or anyone dealing with Railton Meeks agency - I would hope the agency feel some remorse for ruining young people’s lives and putting them through what we went through. I expressed this to Tara at Railton Meeks over email and was ignored.
The property was in a terrible state when we moved in, with lots of furniture broken, worn and ripped carpets, a broken fridge and generally filthy condition. We reported this through the maintenance site we were given, however these problems took months to fix if they were even fixed - my broken draws in my room took 10 months to even be looked at. This was an ongoing problem throughout the tenancy, in which time the oven broke, the fridge broke, and the ceiling in the living room collapsed to name a few of the problems.
On top of this, our house had a mouse infestation that we weren’t made aware of when we moved in, and which after months was never sorted. Although the agency did send out pest control, the problem was huge holes in the kitchen behind the cupboards which took months to be fixed, and other holes in the house which were never fixed. For almost half of the tenancy I had to sofa surf between friends houses, as there were mice in my upstairs room pooing all over the carpets and even in my bed, and running around at night. We were given rent reduction for the last month, totalling £50 - an amount which didn’t even begin to cover the cost of mouse traps and supplies throughout the year and the cost of having to live in alternative accommodation while the house was literally uninhabitable.
The agency showed no empathy whatsoever for this problem and said things like “there wasn’t much they could do” and it wasn’t their fault and “we should have asked if there were mice when we moved in”, despite admitting that they wouldn’t live in the property or allow their daughters to live there. In particular, Rachel, Tara and Sylvia were rude, nasty and uncaring on the phone when me and my housemates called in distress.
To top this off, the agency have now taken money off our deposit for a carpet clean, even though the carpet was in horrendous condition when we moved in, and also had mice pooing and weeing on it all year. They have also charged us for a light bulb that was working fine when we moved out. I think that this is shameful given what we went through in that property. We have disputed these charges to Deposit Protection Service.
I genuinely feel so sorry for the next tenants living in the property, or anyone dealing with Railton Meeks agency - I would hope the agency feel some remorse for ruining young people’s lives and putting them through what we went through. I expressed this to Tara at Railton Meeks over email and was ignored.
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Opening Hours
Address
Railton-Meeks
18a Gawsworth Avenue
Didsbury,Manchester
Greater Manchester
M20 5NF
07718423937
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 93% | £385 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 29 | 4 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- Fallowfield
- Withington
- Victoria Park
- Didsbury
- Chorlton
- Manchester City Centre
- Stockport
- Sale
- Altringham
- Alderley Edge
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Featured Review
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Jul 02,2021
Jul 02,2021
4
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Very helpful agents!
Railton-Meeks were great agents, helping us to find a flat during the first COVID-19 lockdown. Throughout our tenancy over the last 12-months they were quick to respond to our issues and queries. The check-in and check-out process was smooth and the flat ...
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Jan 17,2021
Jan 17,2021
5
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Railton Meeks are a fantastic company and I can't recommend Rachel Scullion enough. She is friendly, professional, responsive and knowledgeable.
I would recommend RM to anyone who is looking to have their property managed....
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Jul 03,2024
Jul 03,2024
4
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I lived in a Railton meeks ran property for 5 years. Imo they're a very good agency and in general very organised and attentive. For example, always gave 24 hrs notice before coming to the property, always acted in good faith with maintenance requests especially with urgent ...
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Jun 06,2024
Jun 06,2024
4
people found
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Railton-Meeks has been fantastic, any issue we have had has been sorted out and the new lady Jenya has been brilliant and always responding in an extremely timely manner and clearly shows a lot of care in what she does....
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May 16,2024
May 16,2024
4
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Tara and the team at Railton Meeks are absolutely superb. I have two properties with them in Manchester, a flat and a HMO. Cannot rate them highly enough!...
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Oct 17,2024
Oct 17,2024
1
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I have had really good experiences chatting to one of your colleagues called Jenya, she was very helpful and attentive and sort my issue at my property at no time. She is very polite and professional....
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Oct 16,2024
Oct 16,2024
2
people found
this helpful
this helpful
Railton-Meeks have been thoroughly professional throughout my experience being a tenant of a property they manage.
Primarily dealt with a team member of theirs called Jenya numerous times whether dealing with problems or questions, as well as assisting with viewings for rooms within the house ...
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Sep 30,2024
Sep 30,2024
3
people found
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Been a tenant for a little over three years and if it wasn't for a job transfer would be even longer. Always super helpful when I need anything. Jenya in particular has certainly gone out her way to help me out or answer any questions ...
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Sep 06,2024
Sep 06,2024
3
people found
this helpful
this helpful
Railton Meeks is an exceptional Management Company. They offer a very professional service. They have been managing our HMO for 6 years and have dealt with everything in an excellent manner, including rent collection, repairs and difficult tenants. I would highly recommend them to any landlord ...
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Sep 06, 2024
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Thank you Maureen, your review is very much appreciated. ...
Aug 28,2024
Aug 28,2024
3
people found
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this helpful
Really great agency who are good at dealing with repairs and queries quickly....
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Aug 24,2024
Aug 24,2024
3
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Jenya was very quick to provide information about check out and reply to any queries. She was accommodating with check out time and inspection and returned the deposit a couple of days after end of tenancy....
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Aug 12,2024
Aug 12,2024
3
people found
this helpful
this helpful
Tara and the team help me with two properties in Manchester.
They provide a great service and I have no hesitation in recommending them....
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May 16,2024
May 16,2024
3
people found
this helpful
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Railton-Meeks manage our small block of 4 flats. I've found them to be quick and responsive when we have problems and charges very reasonable. Would strongly recommend....
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Apr 27,2024
Apr 27,2024
3
people found
this helpful
this helpful
As a landlord, I have tried several letting agencies over the years. Railton Meeks is by far the best with a very personal and efficient service. They sort out any issues quickly and communications are very good. They even respond out of hours. I would ...
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Apr 29, 2024
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Thank you for your review. It is very good to know that our personal service is highly valued.
Kind Regards
Tara ...
Aug 23,2022
Aug 23,2022
0
people found
this helpful
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I was the guarantor for a property on Lower Park Rd, Rusholme which my daughter and two friends rented during 2021/22. Despite promises to sort issues such as broken furniture, a leaky roof, and the most horrific mice infestation that went on throughout the course of ...
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Aug 14,2022
Aug 14,2022
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I moved out of this property in June after a year tenancy, and I can honestly say it was the worst tenancy of my life.
The property was in a terrible state when we moved in, with lots of furniture broken, worn and ripped carpets, ...
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Jul 29,2022
Jul 29,2022
2
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It was smooth and Hussle free move in with you, The team is so cooperative and humble in terms of collecting documents....
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Feb 18,2022
Feb 18,2022
1
people found
this helpful
this helpful
Please avoid this agency, it is a scam.
After the mismanagement of the rental of my apartment by Rachel, this agent was fired and i received all kinds of excuses since then.
I tried to recover my deposit but Tara the director manager promised me ...
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Nov 10,2021
Nov 10,2021
2
people found
this helpful
this helpful
Sylvia and Rachel were really professional and friendly. I moved into my property during the start of lockdown in 2020 so a pretty stressful time but the team were reassuring and made the whole process easy....
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Nov 28,2020
Nov 28,2020
2
people found
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this helpful
Rachel from Railton-Meeks has been amazing. A property that was sitting empty for months with my previous (terrible) agent was sorted and let out super fast. The transition has been excellent and Rachel is in touch every step of the way. Very pleased with their ...
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Nov 20,2020
Nov 20,2020
2
people found
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this helpful
We clean properties for Railton- Meeks the properties are very clean and a really good standard I would 100% recommend using this company. Rachel is very helpful , polite and her communication skills are second to non....
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Nov 09,2020
Nov 09,2020
2
people found
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Railton-Meeks have provided an amazing service to me as the landlord of a HMO property.
After years of neglect by the previous agent, Rachel worked tirelessly to quickly upgrade the property and get it rented out to good tenants going above and beyond my expectations.
...
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Nov 06,2020
Nov 06,2020
2
people found
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this helpful
I have been dealing with some agencies in the past in London and Manchester. I have experienced some of the worst and fine agencies but have to say Railton Meeks is the best agency I have ever deal with. Everything was sorted and responded so ...
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Aug 25,2020
Aug 25,2020
3
people found
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this helpful
I found my experience with the Railton-Meeks team to be kind, orderly and stress-free. All of the property managers I dealt with were highly responsive and always nice when handling any inquiries and requests. The property was also lovely and I thoroughly enjoyed my tenancy....
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May 11,2020
May 11,2020
1
people found
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this helpful
Always helpful and respond to any queries quickly. Everyone I spoke to were always professional and friendly. Would recommend to any tenants in Manchester....
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Mar 16,2020
Mar 16,2020
2
people found
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Very professional and responsive service provider. They provide a complete "hands-free" management for our HMO in Stockport. Will highly recommend them to anyone in the area of Manchester....
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Feb 12,2020
Feb 12,2020
2
people found
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I have been working with Tara and her team at Railton-Meeks for close to two years now. They manage an HMO that I have in Stockport. They are very professional and friendly. They have dealt with any issues that come up at the property promptly. ...
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Jan 21,2020
Jan 21,2020
2
people found
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this helpful
We ended up renting our home after my wife was given a contract abroad. Having never been or intending to be landlords it was a fairly scary prospect but having searched many agents we settled on Railton Meeks. Tara and Sylwia and since then Rachel ...
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Dec 12,2019
Dec 12,2019
2
people found
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I've been with railton meeks for 6 months. The staff are friendly and helpful- Sylwia was really kind. However i was waiting for a problem to be fixed for more than 4 months - landlord didn't fixed the front door's lock, i wasn't happy at all with ...
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Dec 12,2019
Dec 12,2019
2
people found
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I have been with railton meeks for six months as a tenant. All staff are friendly, sylwia was really helpful, with nice properties....
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Tara
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Sylwia
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Jenya
Landlord Fees
Full Management Service
11% (inc. VAT), On Completion (Fees are negotiable)Full property management service includes:
Rental valuation and advice on current legislation
Advice on getting the highest rent for your property
Organisation of safety checks and compliance
Accompanied viewings and during evenings if required
Preparation of all paper work i.e. contracts
Obtaining references
Informing Council tax/liaising
Collecting rents
Administration of utilities
Administration of the deposit
Right to rent checks
Property checks carried out twice per year
Rents paid over monthly by bill payment into clients account
Access to tradespeople / investment advice / HMO advice
Pending
£160 (inc. VAT), On Completion (Fees are negotiable)Full photograhic inventory taken up to a 3 bed standard property, inital set up costs. Updated after each new tenancy.
£50 per each extra room.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
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