Liverpool North, Liverpool, L12
4.9/5, 557 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“Joanne Smith as my agent has done everything I wanted and more...”

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Aug 12,2022
Minithumbup
Joanne
By: 'Karl Roberts'
Aug 12,2022
0 people found
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Joanne Smith as my agent has done everything and more that I expect, through and over and above in keep communications clear and concise along with keeping me updated at every step.
Recommended.
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Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 186 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Property Lettings...”

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Jul 27,2024
Minithumbup
Rhea
Ruth
By: 'Lindsey'
Jul 27,2024
0 people found
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We have been in two properties with Northwood and have found to have a great experience with them, it was a pleasure dealing with the Lettings Team over the last 8 years or so....
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“Letting Team Review...”

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Jul 27,2024
Minithumbup
Rhea
Ruth
By: 'Lindsey'
Jul 27,2024
0 people found
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I have dealt with Rhea at Northwood over the past 8 or so years with two separate properties as a Tenant and it has been a pleasure dealing with her and some of her other colleagues in the Lettings Team....
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“Rip off...”

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Mar 06,2024
Minithumbdown
By: 'Andrew McColl'
Mar 06,2024
0 people found
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Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you off....
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“Amazing service...”

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Nov 20,2023
Minithumbup
Joanne
By: 'Kelly'
Nov 20,2023
0 people found
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Highly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can’t thank.her enough...
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“Great customer service from Rhea...”

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Nov 03,2023
Minithumbup
Rhea
By: 'Gerry Lyons'
Nov 03,2023
0 people found
this helpful
Just had some dealings with the Northwood west derby branch office where one of our tenants vacated the property and before a new tenant moved in some works had to be done there. The lovely helpfull lady I dealt with there on this matter was ...
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“Very happy with Northwood Liverpool. I found ......”

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Nov 01,2023
Minithumbup
Mark
By: 'Lauren'
Nov 01,2023
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Very happy with Northwood Liverpool. I found they were always happy to help and were very speedy responding to our questions. Mark has been particularly helpful....
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“Sales...”

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Oct 24,2023
Minithumbup
Joanne
By: 'James Tate'
Oct 24,2023
0 people found
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Great communication from all the team. Joanne Smith guided me through selling my house which sold quickly. She was efficient and a pleasure to deal with....
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“Morgan kennard helps me throughout renting pr......”

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Sep 27,2023
Minithumbup
Morgan
By: 'Numan'
Sep 27,2023
0 people found
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Morgan kennard helps me throughout renting process. She is very cooperative and competent....
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“Fantastic...I was in search of property to re......”

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Aug 24,2023
Minithumbup
Morgan
By: 'Rinson John'
Aug 24,2023
0 people found
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Fantastic...I was in search of property to rent in Liverpool ,near to L7 for my family and then we viewed a property in Beech Street.As per the protocols,the application was moved and without much delay,we got the confirmation... Thanks to the ...
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“Helped every step of the way....”

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Jul 30,2023
Minithumbup
Fran
By: 'Christopher'
Jul 30,2023
0 people found
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I have recently been applying for a rented property with summit management. I was mainly dealing with Fran who made the process straightforward. Fran has been very helpful, very professional and a pleasure to deal with....
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“Extremely helpful...”

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Jul 26,2023
Minithumbup
Mark
By: 'Haz24'
Jul 26,2023
0 people found
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Mark has been extremely helpful whilst I have been remortgaging my portfolio, and it has been very much appreciated....
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“Property viewing...”

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Jul 26,2023
Minithumbup
Joanne
By: 'Daniel P Briggs'
Jul 26,2023
0 people found
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Met with Joanne Smith at property for a viewing, very friendly and approachable , knowledgeable of surrounding area and property details, would recommend Northwood and Joanne if ever looking to buy...
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“Really good throughout the tenancy while rent......”

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Jul 12,2023
Minithumbdown
By: 'Ben'
Jul 12,2023
0 people found
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Really good throughout the tenancy while renting the property we was in but as soon as we was moving out and our agreement was coming to an end wanted to try and charge for everything under the sun to not give deposit back, would recommend ...
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“Christine is a pleasure to deal with, direct ......”

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Jun 29,2023
Minithumbup
Christine
By: 'Kylie'
Jun 29,2023
0 people found
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Christine is a pleasure to deal with, direct and to the point. Very helpful and nothing is too much trouble....
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“Joanne Smith...”

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Jun 28,2023
Minithumbup
Joanne
By: 'Roland'
Jun 28,2023
0 people found
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Joanne Smith is an absolute credit to the company! Nothing was too much trouble for her so far, absolutely amazing customer service. Contacts me on daily basis making sure I am up to date with the current procedure about the purchase. I would love to ...
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“Brilliant, easy to work with and very efficie......”

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Jun 28,2023
Minithumbup
Ruth
By: 'john fossey'
Jun 28,2023
0 people found
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Brilliant, easy to work with and very efficient. I totally recommended...
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“Excellent service by Northwood agent - Liverpool....”

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Jun 28,2023
Minithumbup
Ruth
By: 'Mukesh Puri'
Jun 28,2023
0 people found
this helpful
Excellent service by Northwood agent managed by Ruth Vosper. Ruth vosper has got a very good team and herself is excellent in engaging customers. Thank you for finding us the tenant....
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“I’ve been a landlord with Northwood Liverpool......”

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Jun 28,2023
Minithumbup
Ruth
By: 'Catherine'
Jun 28,2023
0 people found
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I’ve been a landlord with Northwood Liverpool for nearly a year and the service I’ve received from Ruth and the team at the West Derby Branch Liverpool has been very professional, polite and efficient. I’d be happy to recommend the agency to ...
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“Property Renting Review...”

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Jun 28,2023
Minithumbup
Morgan
By: 'Ayesha'
Jun 28,2023
0 people found
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We had an outstanding experience working with Northwood as they have a remarkable team of property agents. Dealing with Morgan directly helped us with extensive knowledge of the local market, and personalized service. I highly recommend Northwood agents for anyone in the Liverpool looking for ...
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“Amazing! Thoroughly recommend...”

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Jun 28,2023
Minithumbup
Joanne
By: 'Geniene'
Jun 28,2023
0 people found
this helpful
We changed to Northwood after little interest with another agent. We got 4 viewings and 3 offers in a few days! Joanne came to speak to us and really understood what we wanted and was amazing. Very proactive and always in contact....
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“We have had several maintenance issues with o......”

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May 25,2023
Minithumbup
Christine
By: 'Dean'
May 25,2023
0 people found
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We have had several maintenance issues with our properties recently and Christine has been very helpful. Without Christine's input we would have struggled to resolve....
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“Fran, Ellie, Olivia and all the team have bee......”

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Mar 17,2023
Minithumbup
Fran
By: 'Leigh Thomas'
Mar 17,2023
0 people found
this helpful
Fran, Ellie, Olivia and all the team have been excellent, everything was dealt with promptly and professionally. Friendly,I would highly recommend this team....
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“Joanne Smith was extremely helpful and suppor......”

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Jan 18,2023
Minithumbdown
Joanne
By: 'Lisa'
Jan 18,2023
0 people found
this helpful
Joanne Smith was extremely helpful and supportive when my sister and I sold a property. She was there for us every step of the way. Every question was answered promptly. Lots of viewings were arranged and we were kept in the loop for each one. ...
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“Highly recommend...”

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Dec 20,2022
Minithumbup
Ruth
Joanne
By: 'Carla and Graham'
Dec 20,2022
0 people found
this helpful
I can’t fault the service I have received from Northwood. Ruth and Joanne have both gone above and beyond with their support throughout the process of selling the house. Communication has been clear and concise, keeping me and my brother updated. Their support has ...
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“Excellent service from Ruth and Joanne. They ......”

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Dec 16,2022
Minithumbup
Ruth
Joanne
By: 'Tom'
Dec 16,2022
0 people found
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Excellent service from Ruth and Joanne. They are great additions to the office and I'd have been lost without there support...
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“Joanne smith has been a great help selling my......”

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Dec 08,2022
Minithumbup
Joanne
By: 'Lorraine Wilson'
Dec 08,2022
0 people found
this helpful
Joanne smith has been a great help selling my apartment, she was very professional and patient throughout the sale I would highly recommend Northwood and in particular Joanne ....
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“During my recent contact with Northwood, I ex......”

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Dec 01,2022
Minithumbdown
Joanne
By: 'Kiala Luyeye'
Dec 01,2022
0 people found
this helpful
During my recent contact with Northwood, I experienced some excellent service in hand of Joanne Smith, who was absolutely impeccable, friendly and professional and very efficient. Her smiling attitude made me feel at ease. Many thanks...
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“We have had an electrical problem with our wa......”

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Nov 25,2022
Minithumbup
Christine
By: 'Saeed'
Nov 25,2022
0 people found
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We have had an electrical problem with our water boiler, Christine has made a great job by arranging with the landlord and contractor in a professional manner. So it was fixed quickly and warm water backed home . Thanks Christine, Maha & Saeed...
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“Lovely staff...”

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Nov 24,2022
Minithumbup
Mark
By: 'Megan'
Nov 24,2022
0 people found
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I've been renting for a while from Northwood, all the staff are really friendly and considerate. Mark was very quick to send me a nice reference when I requested one and all the other staff have been great during communications over the years. I feel ...
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“Northwood Property maintenance...”

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Nov 24,2022
Minithumbup
Christine
By: 'Robert Harrison'
Nov 24,2022
0 people found
this helpful
Christine Winstanley is my main contact for property maintenance at Northwood. Any maintenance issues are reported promptly with quotes for less costly work provided with the notification of the issue. The work is always scheduled quickly after approval, with updates on progress received when done. ...
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Staff picture Joanne
(135)
Staff picture Ruth
(85)
Staff picture Mark
(32)
Staff picture Rhea
(25)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12