100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
65% lettings fee satisfaction
Aug 10,2022
Aug 10,2022
0
people found
this helpful
this helpful
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.
The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the supply still running to the meter.
I contacted James Dean about this and how I was not liable for the bills as I was not consuming gas at the property and if the landlord wanted to keep the meter, he had to pay for it. They assured me that they would contact British Gas and have the bills be sent to them in their name as it was nothing to do with me.
Fast forward a few months, and I'm in the last month of my tenancy and I receive an email from British Gas with a bill for the property in my name.
I have confirmation from Kayley Dinnage that she set up a British Gas account in my name without my knowledge or consent and gave them my contact information.
After a frustrating back and forth I had to go in to their offices to watch Hayley on the phone with British Gas to close the account in my name and have all responsibility passed on to James Dean. She assured me they would send her a confirmation email of this but I am yet to receive this and have no idea if this account was closed.
James Dean had no right to give my information to British Gas and fraudulently set up an account in my name.
I'm out of my tenancy now, have been for a couple weeks and still haven't heard about receiving my deposit back.
There was talk about deducting gardening costs from my deposit despite the fact that the landlord never provided tools to maintain the garden (paved garden, no grass to mow just an overgrown bush) and in the checkout report it was stated that the property had been well maintained throughout.
On a final but small note, in both the check in and check out reports it was stated that there was no water meter at the property, obviously there was and I even told them when I moved out there was, gave them the readings and they still haven't updated this information so the unfortunate next tenants will also have to deal with that hassle as well.
All in all my experience with James Dean was one of incompetence and ignorance to data laws. Avoid if you can.
The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for the supply still running to the meter.
I contacted James Dean about this and how I was not liable for the bills as I was not consuming gas at the property and if the landlord wanted to keep the meter, he had to pay for it. They assured me that they would contact British Gas and have the bills be sent to them in their name as it was nothing to do with me.
Fast forward a few months, and I'm in the last month of my tenancy and I receive an email from British Gas with a bill for the property in my name.
I have confirmation from Kayley Dinnage that she set up a British Gas account in my name without my knowledge or consent and gave them my contact information.
After a frustrating back and forth I had to go in to their offices to watch Hayley on the phone with British Gas to close the account in my name and have all responsibility passed on to James Dean. She assured me they would send her a confirmation email of this but I am yet to receive this and have no idea if this account was closed.
James Dean had no right to give my information to British Gas and fraudulently set up an account in my name.
I'm out of my tenancy now, have been for a couple weeks and still haven't heard about receiving my deposit back.
There was talk about deducting gardening costs from my deposit despite the fact that the landlord never provided tools to maintain the garden (paved garden, no grass to mow just an overgrown bush) and in the checkout report it was stated that the property had been well maintained throughout.
On a final but small note, in both the check in and check out reports it was stated that there was no water meter at the property, obviously there was and I even told them when I moved out there was, gave them the readings and they still haven't updated this information so the unfortunate next tenants will also have to deal with that hassle as well.
All in all my experience with James Dean was one of incompetence and ignorance to data laws. Avoid if you can.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Aug 2022
reviewed by 'Lucy'
20th May 2022
reviewed by 'Sophia'
25th Sep 2021
reviewed by 'Rockglen Ltd'
30th Jul 2021
reviewed by '..'
24th Feb 2021
reviewed by 'L J MCCORMACK'
Opening Hours
Address
James Dean
67 High Street
Reigate
Surrey
RH2 9AE
01737 242 331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £242,000 | £475,000 |
| Lettings | 83% | 65% | £650 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 3 | 10 | 8 | 2 | 0 | 0 | 0 | 1 | 2 |
Areas covered
- RH1
- Reigate
- RH2
- Redhill
- RH3
- Kingswood
- RH4
- RH5
- KT20
- KT10
- KT18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 10,2022
Aug 10,2022
0
people found
this helpful
this helpful
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.
The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way.
I will recommend them to anyone anytime.
Good job JamesDean. Keep it Up. You're the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2022
May 20,2022
1
people found
this helpful
this helpful
Renters beware. (and, good landlords)
"It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2021
Sep 25,2021
0
people found
this helpful
this helpful
I would like to thank personally and reccomend Kayley Dinnage and Claire Jones.
Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy.
Always available, common sense professional advice, quick intervention and proper manners ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2021
Jul 30,2021
1
people found
this helpful
this helpful
Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2021
View all comments
(1)
We have NO record of any transaction whereby these events have happened! These comments are slanderous, any transaction of late that has not proceeded is certainly not our doing. Thanks, Mr No Name for your review!! ...
Feb 24,2021
Feb 24,2021
0
people found
this helpful
this helpful
I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5 stars....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
0
people found
this helpful
this helpful
Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very satisfied....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2020
Jan 03,2020
0
people found
this helpful
this helpful
I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every time....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2019
Dec 18,2019
0
people found
this helpful
this helpful
The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2019
Nov 26,2019
0
people found
this helpful
this helpful
I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or renting....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2019
Nov 22,2019
0
people found
this helpful
this helpful
JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2019
Oct 15,2019
0
people found
this helpful
this helpful
Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2019
May 12,2019
0
people found
this helpful
this helpful
Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we couldn't trust ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2018
Dec 19,2018
0
people found
this helpful
this helpful
Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than ...
read full review
read full review
Comment on agent fees
For what it has cost me, fees could have been reduced more.
Was this helpful?
Yes
Yes
May 14,2018
May 14,2018
0
people found
this helpful
this helpful
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
read full review
read full review
Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
Was this helpful?
Yes
Yes
Apr 18,2018
Apr 18,2018
2
people found
this helpful
this helpful
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 19,2018
Jan 19,2018
0
people found
this helpful
this helpful
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
read full review
read full review
Comment on agent fees
good fees
Was this helpful?
Yes
Yes
Jan 10,2018
Jan 10,2018
1
people found
this helpful
this helpful
Disgrace of a place!
Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine!
Reported a leak in our kitchen which ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Sep 28,2017
Sep 28,2017
1
people found
this helpful
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
read full review
read full review
Comment on agent fees
We had a very reasonable deal, below that what I expected.
Was this helpful?
Yes
Yes
Aug 31,2017
Aug 31,2017
3
people found
this helpful
this helpful
Definitely would not recommend renting the property through these guys.
They only bat for the landlord and do not care about tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2016
Nov 15,2016
3
people found
this helpful
this helpful
Originally dealt with in a positive and professional manner. However on moving into my property a check-in was completed to a level that was completely different to the check-out.
The check-in report listed very little detail compared to check-out. My deposit, while secured has not ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2016
Oct 27,2016
1
people found
this helpful
this helpful
We used James Dean for several years as the letting agent for our property. During that time, we found them very responsive and proactive. Honestly, I can't fault them....
read full review
read full review
Comment on agent fees
Very reasonable for the service we got
Was this helpful?
Yes
Yes
Jul 12,2016
Jul 12,2016
2
people found
this helpful
this helpful
Shocking! Extremely slow to deal with maintenance requests, do not always respond to emails quickly, badly drawn up lease, rude...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2016
Jan 11,2016
0
people found
this helpful
this helpful
I was impressed with James Dean, when the pressure was on they delivered. As a first time landlord I would have appreciated more communication. The Manager was extremely approachable and informative....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2015
Mar 05,2015
1
people found
this helpful
this helpful
From the moment I made an initial inquiry about the listed property Robert made me feel very comfortable dealing with James Dean. When I viewed the property Lilly answered all my questions and concerns confidently. There were a number of areas which needed repair but ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2015
Feb 18,2015
4
people found
this helpful
this helpful
James Dean are very helpful when moving into the property and signing tenancies etc, however since moving in, all issues we have had with the property take approx 4 weeks and phone calls everyday to actually have fixed. Not only that, they insist on inspecting the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2014
Nov 11,2014
6
people found
this helpful
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the ...
read full review
read full review
Comment on agent fees
I have paid for a service which they refuse to do.
Was this helpful?
Yes
Yes
Apr 25,2013
Apr 25,2013
2
people found
this helpful
this helpful
As a co owner of a property business in East Sussex I am well versed in the various aspects of handling landlords and tenants. Chantelle has been charming, diligent and efficient. I have been kept informed at every step of the process. Chantelle is a ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2013
Apr 24,2013
1
people found
this helpful
this helpful
Chantelle was very friendly and very helpful in organizing me and my partner to move into our first place together. As it was our first time in renting we had lots of silly little questions to ask but Chantelle was very understanding and explain everything ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30,2013
Mar 30,2013
1
people found
this helpful
this helpful
I let my property through James Dean in Reigate. I found Adam to be super enthusiastic and Chantelle, as property manager to be very positive. They have been very efficient and proactive. Thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Tom
(106)
Andrew
(3)
Chantelle
(3)
Robert
(1)
Chris
(1)
Dean
(1)
Lauren
(1)
claire
(1)
Paula
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7:45 AM 22/05/2018 by Tom Welch
Best Letting Agent in Reigate 
