Equity Residential
Eastbourne, BN21
4.7/5, 44 reviews
84% recommended
100% lettings valuation accuracy
93% lettings fee satisfaction

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“Be aware....”

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Aug 09,2022
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Myles
By: 'Tina'
Aug 09,2022
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I had a lot of problems with one of Equity’s electricians, Myles Evans. I found him to be a very controlling, manipulative individual who enjoys causing harm. I have reason to believe he has access to my flat and was letting himself in when I went out. Unfortunately it wasn’t something I could prove, and having a second lock put on my front door made no difference. During the same time period I saw him spying on me from the top floor landing of the block of flats whilst I was outside. It was obvious he wanted me to see him. This happened a couple of times and gave me the impression that he was trying to make me feel insecure about leaving my flat unattended. He also appeared to be keeping tabs on me and following me when I went out. I came to the conclusion that he is on the narcissistic spectrum at the psychopathic end. Be careful not to be fooled by the superficial charm. In my experience, it’s just a big performance. I have informed the police.

Based on a few frustrating conversations I had with him and going with my instincts, it wouldn’t surprise me if the director of Equity, Daniel Clitheroe, is also a bit narcissistic, although I’ve never met him properly in person so I don’t have a lot to go on.

Then there is Richard Hartley, the sneaky plumber who was meant to replace the whole of my old shower, but instead he left it part broken without even explaining why he hadn’t completed the work. It kind of looks like he didn’t want to do the job properly and was hoping I wouldn’t ask him to come back. Equity don’t sack the unhelpful tradespeople, you have to ask for someone different if you feel you are being messed around.

My flat is great, the rent is reasonably priced, the building and grounds seem to be well looked after, and maintenance issues are dealt with efficiently once you have identified who the trustworthy tradesmen are. So it’s definitely not all bad. Maybe people who are healthy have a positive experience of Equity, but anyone who has emotional issues or vulnerabilities could be viewed as easy to take advantage of by some of the more dubious people associated with this company who just can’t help but be themselves.

Despite the good points, I wouldn’t feel comfortable recommending this letting agency to someone new, therefore only 2 stars from me.

Thank you for listening.
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Latest Reviews

View all Reviews 44
23rd Oct 2024
reviewed by 'Vincent'
“All good here at 8 Queens Gardens, flat 11, nice flat, good agents....”
22nd Oct 2024
reviewed by 'Isobel'
“Throughout the whole process of moving equity gave me brilliant support and wonderful service during the move. As it was ......”
13th Sep 2024
reviewed by 'Mike Dobell'
“Very friendly and professional letting agent. If you want the hassle taken out of letting/ managing your property then look ......”
6th Sep 2024
reviewed by 'C'
“Carolynn and Jemma are amazing and have been throughout. They responded quickly and were able to find us a new ......”
31st Aug 2024
reviewed by 'Sue'
“Helpful, considerate and understanding. Went out of her way to facilitate the rental....”
27th Aug 2024
reviewed by 'Wali'
“Overall great experience, helpful in every step of the process. Went above and beyond to help arrange a viewing of ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Equity Residential
20 Cornfield Terrace
Eastbourne
East Sussex
BN21 4NS
01323 731700

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 93% £650 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 32 7 0 0 0 0 0 0
Areas covered
  • BN21
  • TN39
  • BN20
  • TN40
  • BN22
  • BN23
  • BN26
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“All good here at 8 Queens Gardens, flat 11, n......”

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Oct 23,2024
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Jemma
By: 'Vincent'
Oct 23,2024
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All good here at 8 Queens Gardens, flat 11, nice flat, good agents....
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“Throughout the whole process of moving equity......”

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Oct 22,2024
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By: 'Isobel'
Oct 22,2024
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Throughout the whole process of moving equity gave me brilliant support and wonderful service during the move. As it was my first time moving to a rental property on my own I felt very supported by the agents at equity especially Jemma who was always ...
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“Very friendly and professional letting agent.......”

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Sep 13,2024
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Carolynn
By: 'Mike Dobell'
Sep 13,2024
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Very friendly and professional letting agent. If you want the hassle taken out of letting/ managing your property then look no further. They are the best in Eastbourne. Would highly recommend....
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“Happy Home...”

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Sep 06,2024
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Carolynn
By: 'C'
Sep 06,2024
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Carolynn and Jemma are amazing and have been throughout. They responded quickly and were able to find us a new property within a day and had us moved and settled in within a month. Equity staff are probably one of the best in their field, ...
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“Helpful, considerate and understanding. Wen......”

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Aug 31,2024
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By: 'Sue'
Aug 31,2024
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Helpful, considerate and understanding. Went out of her way to facilitate the rental....
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“Amazing Rental Experience...”

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Aug 27,2024
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By: 'Wali'
Aug 27,2024
0 people found
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Overall great experience, helpful in every step of the process. Went above and beyond to help arrange a viewing of the property to accommodate us....
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“Equity Residential stuff gave us a really war......”

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Aug 27,2024
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Jemma
By: 'Brian'
Aug 27,2024
0 people found
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Equity Residential stuff gave us a really warm and professional welcome that we still reminisce up to today. It felt like we had the stuff for years. I would not hesitate to recommend Equity Residential to someone who is looking for a rental place or ...
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“We found the staff very helpful and the commu......”

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Aug 22,2024
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Jemma
By: 'Simon Phillips'
Aug 22,2024
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We found the staff very helpful and the communication was very good about all issues....
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“The level of service I received from Equity w......”

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Jun 14,2024
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By: 'Sally'
Jun 14,2024
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The level of service I received from Equity was first class. They offered a friendly, professional service. They kept me updated throughout the process of securing a tenant and happily offered advice when required. They have very good local knowledge of tradespeople which I found ...
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“great!...”

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Jun 05,2024
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Jemma
By: 'Dom'
Jun 05,2024
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From informing me of the property to having everything completed and ready cannot fault them. Jemma was very helpful and conscientious considering my deadline! Went from viewing to confirmation in 8 days (including a bank holiday) so cannot recommend them enough....
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“Very helpful and accommodating staff. They li......”

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May 15,2024
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By: 'Joenald'
May 15,2024
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Very helpful and accommodating staff. They listen to our concerns. Thank you....
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“Super helpful guiding me through the process ......”

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May 03,2024
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Jemma
By: 'Josh'
May 03,2024
0 people found
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Super helpful in guiding me through the process of renting in Eastbourne....
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By: Carolynn Ashcroft
May 09, 2024
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Thankyou for your review. We are glad you are pleased with everything and hope you have a long and happy tenancy with us. ...

“The service was excellent and the property wa......”

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May 01,2024
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Jemma
By: 'Praise'
May 01,2024
0 people found
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The service was excellent and the property was fairly good at their word and advert no surprises.All went well nothing impossible was required. The process was on-time to my date to collect keys and move in.The property was waiting for me meaning ready. ...
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By: Carolynn Ashcroft
May 09, 2024
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Thankyou for your review, we are very pleased you are happy with the service we have given you. ...

“They have been very efficient, helpful, telis......”

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Jan 04,2024
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Tom
By: 'Sue'
Jan 04,2024
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They have been very efficient, helpful, telisble and gone the extra mile to help...
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“I’m very pleased with Equity...”

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Dec 02,2023
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Jemma
By: 'João Engrácio'
Dec 02,2023
0 people found
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It was a very fast and straightforward process since the moment I contacted Equity. Jemma was always available and helpful to answer any queries I had about the rental. I cannot be more pleased with them....
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“Everything was great, professional, friendly ......”

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Nov 30,2023
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Jemma
By: 'Paul'
Nov 30,2023
0 people found
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Everything was great, professional, friendly and helpful. Welcome pack was thoughtful...
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“A wonderful experience with everyone I've dea......”

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Oct 09,2023
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By: 'Marius'
Oct 09,2023
0 people found
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A wonderful experience with everyone I've dealt with specially Jemma. Insightful responsive and professional. Highly recommend....
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“Outstanding Service from ALL at Equity Residential...”

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Oct 06,2023
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Carolynn
By: 'I B Relieved'
Oct 06,2023
0 people found
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Outstanding Service from ALL at Equity Residential, really pulled out all of the stops to find me a property urgently, after a Letting fell through at the last minute....
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“Outstanding Service...”

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Sep 26,2023
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Jemma
By: 'Esther'
Sep 26,2023
0 people found
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My experience with Equity Residential has been fantastic. I have not rented for over 20 years so a lot has changed. The team guided me through the process, were extremely helpful & professional from start to finish. They are very quick to respond to any worries or ...
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By: Carolynn Ashcroft Office Manger
Sep 26, 2023
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Many Thanks for your comments, we hope to maintain a good relationship with you during the course of your tenancy ...

“Quick reply, easy to approach , quality servi......”

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Sep 15,2023
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By: 'Joice Sebastian'
Sep 15,2023
1 people found
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Quick reply, easy to approach , quality service. Highly recommended...
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“Very helpful, friendly and quick to respond. ......”

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Jul 03,2023
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Jemma
By: 'Katie'
Jul 03,2023
0 people found
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Very helpful, friendly and quick to respond. I would highly recommend....
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“Great experienceI have great experience with......”

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Jun 22,2023
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Jemma
By: 'Wafaa'
Jun 22,2023
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Great experience I have great experience with equity residential the team are nice , supportive ,approachable and helpful, they are organized. I recommend equity to everyone...
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“Jemma was wonderful and very helpful througho......”

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May 23,2023
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By: 'Josh'
May 23,2023
0 people found
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Jemma was wonderful and very helpful throughout the process, we are both very happy and felt very welcomed in our first place together...
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By: Carolynn Ashcroft
May 24, 2023
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Many Thanks for your comments. We are glad you are happy with the service you received particularly from Jemma ...

“Very helpful, friendly and efficient service.......”

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May 21,2023
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Jemma
By: 'Graham & Mia Boyce'
May 21,2023
0 people found
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Very helpful, friendly and efficient service. They made moving in to the property very easy and were always very helpful....
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“I've got a positive experience with Equity Re......”

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Apr 20,2023
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Jemma
By: 'Olena Hereha'
Apr 20,2023
0 people found
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I've got a positive experience with Equity Residential. The agent - Jemma was very customer oriented, supportive and responsive to all my questions and comments. The process went smoothly....
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“We were so impressed with the service we have......”

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Feb 09,2023
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By: 'Alison'
Feb 09,2023
0 people found
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We were so impressed with the service we have received from everyone at Equity. This made the process of moving very smooth which can be a very stressful time. The flat for my daughters is so lovely and absolutely perfect for them. Thank you everyone ...
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“Professional, pleasant, straight communicatin......”

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Feb 09,2023
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Carolynn
By: 'palmer'
Feb 09,2023
0 people found
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Professional, pleasant, straight communicating pro active and efficient. A pleasure to deal with. I have dealt with them for over 25 years....
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“Equity are excellent to deal with. They provi......”

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Nov 17,2022
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By: 'Sarah'
Nov 17,2022
0 people found
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Equity are excellent to deal with. They provide a friendly, professional and reassuring service. Every staff member was helpful and made the process of renting smoother. Thank you!...
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“Be aware....”

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Aug 09,2022
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Myles
By: 'Tina'
Aug 09,2022
0 people found
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I had a lot of problems with one of Equity’s electricians, Myles Evans. I found him to be a very controlling, manipulative individual who enjoys causing harm. I have reason to believe he has access to my flat and was letting himself in when ...
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“Wonderful Friendly Service...”

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Aug 02,2022
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Tom
By: 'Janette'
Aug 02,2022
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Wonderful friendly service from start to finish. We really felt Tom made the effort to get to know us and what we were looking for and that it was important to him to match the right people with the right property. We were overjoyed to ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 21/05/2024, 11:38 AM by Thomas Clitheroe
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:38 AM 21/05/2024 by Thomas Clitheroe

Awards won by Equity Residential, Eastbourne BN21 4NS



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