100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
Feb 26,2013
Feb 26,2013
0
people found
this helpful
this helpful
PG Estates has been my letting agent for approximately twelve years and we have a good working relationship.
In spite of the company expanding, many of the staff have remained the same and I find them very friendly and helpful.
What is more, several of my tenants have said how much more agreeable they were to deal with than some other agents!
In spite of the company expanding, many of the staff have remained the same and I find them very friendly and helpful.
What is more, several of my tenants have said how much more agreeable they were to deal with than some other agents!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Jun 2022
reviewed by 'Al-Kharat'
24th Jun 2022
reviewed by 'Sian'
10th Oct 2021
reviewed by 'Ela'
23rd Apr 2021
reviewed by 'Simone'
12th Oct 2020
reviewed by 'Sophie'
1st Oct 2020
reviewed by 'Lucy'
Opening Hours
Address
PG Estates
350 Upper Street
Islington,London
Greater London
N1 0PD
020 7226 4994
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £442,000 | £442,000 |
| Lettings | 100% | 73% | £780 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 46 | 0 | 12 | 9 | 1 | 0 | 1 | 0 | 3 | 0 |
Areas covered
- N1
- N5
- N7
- N16
- N19
- NW1
- NW3
- WC1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 27,2022
Jun 27,2022
0
people found
this helpful
this helpful
I have just completed my post-graduate studies and decided on making the move down to London for work. Obviously, being a young graduate, managing to get a half decent place in London, especially when considering the existing demand has proven to be a difficult task. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2022
Jun 24,2022
0
people found
this helpful
this helpful
I have been using PG Estates for a number of years and I have always found them extremely professional. They provide excellent support and advice and definitely have their finger on the pulse of the property market. In particular, Sally Makepeace-Taylor is a pleasure to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2021
Oct 10,2021
0
people found
this helpful
this helpful
AVOID AVOID AVOID!!!
PG Estates is the worst agency I ever experienced in London, and I have been renting here since 2008. I flagged the issue with the balcony doors the second day I moved in, and the issue is still not fixed even though the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2021
Apr 23,2021
0
people found
this helpful
this helpful
Honest atrocious. They have the worst property management I’ve ever experienced in my life. The handy man tries but the manager that you need to go through first is rude and redundant. They also sold us a rental property as working professionals and then ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2020
Oct 12,2020
0
people found
this helpful
this helpful
PG Estates dealt with our tenancy poorly from start to finish. They one of the most incompetent lettings companies I've had. You have to contact them at least three times to get a reply, and then chase daily for your issue to be resolved. Our ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2020
Oct 01,2020
0
people found
this helpful
this helpful
I've seen many positive reviews of PG Estates and I'm shocked to say the least. When we first started with them, and throughout the two years we were with them, they had 2 stars on Google and now that seems to have jumped to 4... Yet my ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2020
Jan 13,2020
0
people found
this helpful
this helpful
I'm extremely surprised to see so many positive reviews of PG Estates. I have been renting from them for quite some time and have had an extremely negative experience, from property management to simply getting a call back or a reply to an email. They ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2020
Jan 06,2020
0
people found
this helpful
this helpful
For 13 years, PG estates let, managed, project-managed a refurbishment of my property, and recently acted as agent in the successful sale of the flat. During that time, and across all services, the entire team were consistently professional, efficient, friendly and supportive....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2019
Sep 11,2019
0
people found
this helpful
this helpful
PG Estates have been my agent for letting my flat for the last 20 years and in all that time I have found them faultless. I could not have better agents. Every matter no matter how large or small is dealt with super efficiently. All the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2019
Sep 08,2019
0
people found
this helpful
this helpful
PG estates is a serious and trustworthy agency. The team of Upper Street Angel is very nice and helpful. Never had a single problem with them. I would recommend it for renting in central London....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2019
Sep 05,2019
0
people found
this helpful
this helpful
Thank you to PG and Chontay for continued support and assistance and to the end and even after we left Chontay was informative and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2019
Sep 04,2019
0
people found
this helpful
this helpful
PG Estates are managing our apartment for more than 15 years. We get thoughtful reports, immediate action, when needed and good advice.
Roland S....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2019
Aug 27,2019
0
people found
this helpful
this helpful
Pg/Shontay was helpful for my whole tenancy and so efficient at returning my deposit to me and my flat mates. Would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2019
Aug 23,2019
0
people found
this helpful
this helpful
Good personal approach to renting and managing a property. Been with them for over 5 years and have always been happy with their approach, professionalism and promptness....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2019
Aug 16,2019
0
people found
this helpful
this helpful
Awful experience with PG Estates. Completely inefficient and rude, never taking calls or responding to emails. Lack of attention to detail and made the process of moving out a complete nightmare
Very poor experience with PG as a result- I would never recommend anyone to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2019
Aug 15,2019
0
people found
this helpful
this helpful
Excellent agency. Very efficient, especially the accounts side. The advertising of the property and the selection of tenants runs smoothly....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2019
Jul 18,2019
1
people found
this helpful
this helpful
Worst. Estate Agents. Ever. If you are a tenant, do whatever you can to avoid this estate agents. They do not follow legal procedure regarding deposits and prescribed information was sent outside of the legal deadline, they have terrible customer service, and will do everything ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2019
May 14,2019
0
people found
this helpful
this helpful
I wanna thank Jasmine Roth for all her help. She was totally amazing and very helpful. I 100% recommend to get in her hands if you are looking for a property or have any issues with your letting.
Ones again thank you so much for all ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2019
Mar 11,2019
0
people found
this helpful
this helpful
Chontel was impressively informative when I had a questions. Her manners and skill set was unquestionable. In general she was a major help and made my time easy...
read full review
read full review
Comment on agent fees
Chontel was very helpful
Was this helpful?
Yes
Yes
Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Both Ronan and Arnaldo were hugely efficient and helpful in our letting application and move during the Christmas period; all of our requests for cleaning and repairs were made, with prompt responses to our queries throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
Arnaldo worked very hard to find good quality tenants. Flow of communication was very timely, he is highly engaged and very reliable. It was a pleasure to work with him and I would highly recommend to anyone....
read full review
read full review
Comment on agent fees
Very well priced, I thought the service offering was excellent.
Was this helpful?
Yes
Yes
Jun 07,2016
Jun 07,2016
0
people found
this helpful
this helpful
Very happy with Ed's work on a sale of apartment. He was instrumental to quick and successful turnaround of the transaction liaising between seller / buyers / solicitors and other parties involved to ensure shortest timeframe. Very high degree of integrity - would recommend using PG services ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2016
Mar 18,2016
0
people found
this helpful
this helpful
We have dealt with PG Estates and Mr.Gormly for almost ten years.
They have always dealt with the management and letting of our apartment efficiently,speedily and correctly.The contact with all their staff has been very pleasant.If you want a trustworthy letting ...
read full review
read full review
Comment on agent fees
correct
Was this helpful?
Yes
Yes
Mar 15,2016
Mar 15,2016
0
people found
this helpful
this helpful
I was advised by PG Estates and always found them to be very professional and courteous in the way they operate. I wouldn't hesitate to recommend them to other people looking to rent in Islington...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 29,2016
Feb 29,2016
7
people found
this helpful
this helpful
Avoid this agent if you are a tenant. They take a lot of time to fix issues, are unprofessional and lack honesty....
read full review
read full review
What agent could do to change your mind?
When it is bad, it is always too expensiveAttached Filesnbsp;
Comment on agent fees
When it is bad, it is always too expensive
Was this helpful?
Yes
Yes
Apr 22,2015
Apr 22,2015
0
people found
this helpful
this helpful
Vayia from PG Estate was very helpful and kind to make out check in and check out as smooth as possible. PG also managed the viewing for next tenants with minimum disruption for us which was very much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2015
Mar 17,2015
0
people found
this helpful
this helpful
The House i was living for 3.5 years was being managed by PG Estates. They are very responsive to our communications and try to resolve all the issues the soonest possible, most of them the same day as they have very capable Handyman who attends on ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2014
Jul 07,2014
0
people found
this helpful
this helpful
The people from the agency have always answered my questions on short notice and have treated the start and end of lease with due diligence.
They have been precise and helpful.
No problems whatsoever....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2014
Feb 04,2014
0
people found
this helpful
this helpful
21st January 2014
Mr E Gormley
PG Estates
350 Upper Street
London
N1 0PD
Dear Ed,
It is now twelve months since we switched the management of our portfolio of properties from our previous managing agent (a national chain) to your company.
The change has been a ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2013
Nov 01,2013
4
people found
this helpful
this helpful
I am no longer a tenant of this dreadful company and hateful property...thankfully, but I felt I had to leave a message to warn other people with regards to the agent and property!
Firstly the viewing was a pressured experience where the agent had ...
read full review
read full review
What agent could do to change your mind?
Don't accept properties on to your books that have anti-social or other issues that are going to make prospective tenants lives a misery. Make landlords accountable and ensure they resolve any issues before you will represent their property. Stop multiple party viewings, it really is unprofessional and doesn't give people a chance to think clearly about the situation.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
Last updated at 11:01 AM 31/10/2012 by allAgents
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
