67% sales valuation accuracy
75% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction
Feb 26,2013
Feb 26,2013
5
people found
this helpful
this helpful
Agent was apathetic and not interested. Always wanted me to do the viewings. I always had to chase for feedback 5-6 times. Still waiting to here back from the girl at the office via my last viewing although she promised to my face would call me back within the hour.
Out of the dozen views we had 1/2 were no shows and never called to cancel our were sick coming the next week - but never came. This flurry of activity seem to coencide with me terminating my contract and happed in the notcie period.
The girl from the agence turned up oneday on a saturday said she was here for the viewing (i though she was a prospective purchaser) when she finally explained she was the agent and realised I was not expecting her she spend a good 10 minutes on the doorstep swearing down the phone at a colleague in the office about sending her to the wrong address. Also she did not have the "fxxg keys for the property she was meant to go to. She left with out say good buy or sorry.
On the two times i visted the office there were couples in their complaining about the same shoddy service I was having. People not turning up, having to do viewings themsleves, no feed back.
When I cancelled my contract and went to pick up my keys the girl in the office asked me who i was? She then handed over my keys without checking ID.
Having given them my mobile as the main contact number the girl in the office would still - always ring my house and leave messages for viewing the next day - when I didnt get home till 5.30pm earliest. If I just caught her at 5.30 returning her call she would ask me "Why I was ring her" could get of the phone quick enough. Rude and sullen at all times.
Asked for a list of interested parites - had to ask around 5 times before I finally got a list of less names then they had said had viewed the property.
Neglected to tell us they had shut the Stratford Branch for refurbishment - so my house wanst even in the window for about 3 weeks. Only found out when I went in.
Biggest issue though - was I asked for T&C's to review before I signed the contract which was sent by email. The one in the office I was presented with had a different termination clause to the one I was sent. BE Aware!!!!
All in all very poor service
Out of the dozen views we had 1/2 were no shows and never called to cancel our were sick coming the next week - but never came. This flurry of activity seem to coencide with me terminating my contract and happed in the notcie period.
The girl from the agence turned up oneday on a saturday said she was here for the viewing (i though she was a prospective purchaser) when she finally explained she was the agent and realised I was not expecting her she spend a good 10 minutes on the doorstep swearing down the phone at a colleague in the office about sending her to the wrong address. Also she did not have the "fxxg keys for the property she was meant to go to. She left with out say good buy or sorry.
On the two times i visted the office there were couples in their complaining about the same shoddy service I was having. People not turning up, having to do viewings themsleves, no feed back.
When I cancelled my contract and went to pick up my keys the girl in the office asked me who i was? She then handed over my keys without checking ID.
Having given them my mobile as the main contact number the girl in the office would still - always ring my house and leave messages for viewing the next day - when I didnt get home till 5.30pm earliest. If I just caught her at 5.30 returning her call she would ask me "Why I was ring her" could get of the phone quick enough. Rude and sullen at all times.
Asked for a list of interested parites - had to ask around 5 times before I finally got a list of less names then they had said had viewed the property.
Neglected to tell us they had shut the Stratford Branch for refurbishment - so my house wanst even in the window for about 3 weeks. Only found out when I went in.
Biggest issue though - was I asked for T&C's to review before I signed the contract which was sent by email. The one in the office I was presented with had a different termination clause to the one I was sent. BE Aware!!!!
All in all very poor service
What agent could do to change your mind?
ON the whole they could have just done their job properly and actually be bothered. Train their staff . Give feedback - not expect the client to chase.Attached Filesnbsp;
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Latest Reviews
12th Mar 2021
reviewed by 'Paul Gates'
5th Jan 2021
reviewed by 'Sara'
2nd Jul 2020
reviewed by 'tony'
24th Apr 2018
reviewed by 'Martin'
Opening Hours
Address
Connells
11b Meer Street
Stratford Upon Avon
Warwickshire
CV37 6QB
01789 266204
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £160,000 | £350,000 |
| Lettings | 75% | 67% | £600 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 0 | 3 | 2 | 1 | 1 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 12,2021
Mar 12,2021
0
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As ever Connels have provided me with an exceedingly slick and professional service. From finding me a quality tenant, taking care of all the paperwork, tenancy agreement to providing an inventory.
They definitely take the strain out of renting...
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Jan 05,2021
Jan 05,2021
0
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Olivia in the letting department was very helpful and she ensured that we find a suitable tenant to meet our requirements....
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Jul 02,2020
Jul 02,2020
0
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Leigh was so very helpful in advising us about raising a mortgage against our existing property. He could not have been more helpful and we had very little to do other than sign the paperwork that Leigh organised for us. I would not hesitate to ...
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Feb 08,2019
Feb 08,2019
0
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After originally speaking with other independent mortgage advisors and not being filled with confidence we were introduced to Leigh. Leigh filled us with confidence from the very first meet. He continued to be very helpful and professional throughout the whole process making it all very ...
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Jun 01,2018
Jun 01,2018
0
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After many problems with the call centre Clodagh has worked extremely hard to ensure Connells kept the management of our properties, She responds quickly to issues and always follows up with us....
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Apr 24,2018
Apr 24,2018
0
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Washing machine appliance in my rented out property was reported as faulty by my tenants. Clodagh informed me, she arranged an engineer to visit and once they confirmed it could not be repaired she organised a replacement model to be fitted. Whilst I realise I ...
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Feb 02,2018
Feb 02,2018
0
people found
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I was a tenant at the mercy of this outfit and believe me, they are close to useless. Incompetence is not the word. Laziness, ignorance and I would even suggest plain spite, given they received four emails from me without even an acknowledgement. Okay at ...
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Comment on agent fees
Bad
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Mar 17,2017
Mar 17,2017
0
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These ladies are a brilliant team.professional hard working and friendly. Couldn't have asked for more from start to finish. Sold our home for more than we expected which was already more than two other agents said we could ask. Definitely recommend connells stratford upon ...
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Comment on agent fees
Worth every penny.
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Feb 11,2017
Feb 11,2017
0
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I don't normally leave reviews, but I feel the need to let people know how professional the guys at Connells in Stratford are. I'm going through a messy divorce which I won't bore you with the details of! But both Helen the branch manager and ...
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Comment on agent fees
Value for money in my book.
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Jan 11,2016
Jan 11,2016
0
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We had put our property up for sale with Connells after their impressive promise that our house would sell quickly and a board was swiftly put up, 2 weeks had gone and we heard nothing, so we had to contact them, was told we had lots ...
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Comment on agent fees
they dont earn it!!!!!
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Nov 11,2015
Nov 11,2015
2
people found
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this helpful
Awful! Awful experience with Connells Stratford upon Avon. Two estate agents Liam O'Keefe & Jonny (not sure of the surname) were two faced, unprofessional and rude. They do not do there job properly and have been caught out. After being caught out they have managed to ...
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Comment on agent fees
Thieving so & so's compared to other estate agents we've used.
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Jul 31,2014
Jul 31,2014
0
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I deal with many bad company in my work life but I have never dealt with a company as terrible as this one. They have made the last 6 months of my life hell and my landlord feels the same. They lie, they don't return calls, ...
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Comment on agent fees
They told me specific amounts when I viewed and then tried to charge more than double that after I'd already taken the first step so I couldn't really back out. I complained and they agreed to reduce but this is the only time they've settled a problem.
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Feb 04,2014
Feb 04,2014
0
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In the late Spring of 2013 I purchased a studio flat in Stratford-Upon-Avon as a buy-to-let. The flat was being marketed by Connells. The sales department of the Stratford branch expedited their part in the purchasing process with admirable efficiency. The rental department then agreed to ...
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Feb 26,2013
Feb 26,2013
5
people found
this helpful
this helpful
Agent was apathetic and not interested. Always wanted me to do the viewings. I always had to chase for feedback 5-6 times. Still waiting to here back from the girl at the office via my last viewing although she promised to my face would call ...
read full review
read full review
What agent could do to change your mind?
ON the whole they could have just done their job properly and actually be bothered. Train their staff . Give feedback - not expect the client to chase.Attached Filesnbsp;
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No fees information available
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