75% lettings valuation accuracy
67% lettings fee satisfaction
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
As letting agents this company is the asbolute worst.
1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other.
2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all.
3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways.
EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity.
If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other.
2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all.
3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways.
EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity.
If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th May 2023
reviewed by 'Simon'
5th Aug 2022
reviewed by 'Megan'
20th Dec 2018
reviewed by 'CRIS'
10th Nov 2017
reviewed by 'Fed'
24th Jul 2017
reviewed by 'The'
26th May 2017
reviewed by 'C'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 67% | £925 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 5 | 1 | 2 | 1 | 0 | 0 | 1 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 05,2023
May 05,2023
0
people found
this helpful
this helpful
Today i've received fantastic advice/service from Davide Caruso who explained to me about all the options in depth related to my current mortgage situation and the best path I should take. I've learned alot in just about an hour and saved me hours of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
As letting agents this company is the asbolute worst.
1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
I called the company (Barnard Marcus) to inform them that before selling the flat we have to resolve some issues with the owner, I have spoken with the manager in Croydon and he was so unrespectful, he laughed on me and he told me that ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2017
Nov 10,2017
3
people found
this helpful
this helpful
What a shame I have to even give one star.
AVOID at all costs.
Badly managed from day 1.
Poor communication.
Poor sales ability.
Poor attitude.
Contract expired on Tuesday and they still won't take down the ad on rightmove so we can proceed with another ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2017
Jul 24,2017
3
people found
this helpful
this helpful
Absolutely awful. They were the estate agent I purchased a property through so had no choice but to interact with them.
As a first time buyer they will use every scare tactic in the books and bully you into doing things they want. They said ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26,2017
May 26,2017
1
people found
this helpful
this helpful
Very bad service. They agreed to let our property based on a tailored made set of terms and conditions as our request was only for a finding fee for tenants. Once they found the tenants, they told us that they were not going to comply ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 23,2016
Dec 23,2016
0
people found
this helpful
this helpful
I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person ...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Jul 13,2016
Jul 13,2016
3
people found
this helpful
this helpful
I've been seriously impressed with Ellen, she's attentive and makes you feel important even though you're one of many!
When we moved into our property it had been recently renovated and Ellen helped us and the landlord ensure the property was completed to a standard ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 06,2015
May 06,2015
2
people found
this helpful
this helpful
I let my Croydon property through Barnard Marcus. They messed up everything. They kept sending arrears letters to my tenants when they weren't in arrears. They wrote to the council giving wrong tenancy start dates and messing up my tenants council tax bill. They forgot ...
read full review
read full review
What agent could do to change your mind?
Pay me the money they owed me and stop passing the buck.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 19,2015
Mar 19,2015
1
people found
this helpful
this helpful
After a viewing, I submitted an offer which was not responded to. After chasing the agent continuously to progress my offer, there was so much let down through the agent not contacting me as promised, and giving me very little information/updates. In the end, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2014
Jan 04,2014
1
people found
this helpful
this helpful
We had a really awful experience with Barnard Marcus, they are just thieves!!! Ridiculous hidden fees, we had to pay over £500 in fees and a double deposit before even moving in, they will try and squeeze you for every penny you have got and provide ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2013
Mar 29,2013
1
people found
this helpful
this helpful
I moved into a 2 bedroom apartment with my name on the tenancy, my wife was out of the country at the time. A week after moving in I went to notify Barnard and Marcus that when my wife returns she will be living with me. ...
read full review
read full review
What agent could do to change your mind?
They simply teamed up with the landlord and went out of their way to be unhelpful. I had to ask my solicitor to call them, and they even started to dodge his call. They still have not provided me with a reason why my wife of 6 years cannot live with me in this 2 bed flat. Avoid at all costs!!!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 10,2012
Nov 10,2012
0
people found
this helpful
this helpful
Fantastic service from day 1 , really friendly bunch not the typical estate agent would recommend them all day long good selection of houses and offered good mortgage advice too better than the bank...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29, 2013
View all comments
(1)
Fake; even managed to mention their mortgage 'advice' service (which I can tell you is appalling). They are the worst agents in all of London. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
