0% lettings valuation accuracy
99% lettings fee satisfaction
Feb 25,2013
Feb 25,2013
1
people found
this helpful
this helpful
DO NOT USE THESE AGENTS!
I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews.
They are absolute con artists. They lie about every stage of the process to drive sales. It is only now upon looking back on things that I realize just how misled we were.
A) Pinnacle put huge pressure on us to sign contracts and pay our deposits. At one point even going so far as to threaten to put the property back on the market.
B) Pinnacle, in writing, promised that the flat we were renting would be professionally cleaned before we entered. The flat hadn't even been wiped down. To illustrate my point the toilet hadn't even been flushed and there was pubic hairs and sanitary 'equipment' left all over the bathroom. We were forced to pay £150 on entry to have the property professionally cleaned.
C) Repairs that we had promised would occur never materialized and since I have tried calling Pinnacle they refused to answer. It's been 3 days and I'm yet to hear anything from you.
D) Pinnacle didn't provide us with any contact details for the landlord prior to moving in. This is despite the fact that we had paid a months rent and our deposit up front. In hindsight they obviously knew the issues with the flat and didn't want us to find out.
I know finding a flat in London is difficult first hand but trust me the hassle caused by having these kinds of issues when you first move in is down right disastrous.
I would urge you to avoid these agents like the plague.
I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews.
They are absolute con artists. They lie about every stage of the process to drive sales. It is only now upon looking back on things that I realize just how misled we were.
A) Pinnacle put huge pressure on us to sign contracts and pay our deposits. At one point even going so far as to threaten to put the property back on the market.
B) Pinnacle, in writing, promised that the flat we were renting would be professionally cleaned before we entered. The flat hadn't even been wiped down. To illustrate my point the toilet hadn't even been flushed and there was pubic hairs and sanitary 'equipment' left all over the bathroom. We were forced to pay £150 on entry to have the property professionally cleaned.
C) Repairs that we had promised would occur never materialized and since I have tried calling Pinnacle they refused to answer. It's been 3 days and I'm yet to hear anything from you.
D) Pinnacle didn't provide us with any contact details for the landlord prior to moving in. This is despite the fact that we had paid a months rent and our deposit up front. In hindsight they obviously knew the issues with the flat and didn't want us to find out.
I know finding a flat in London is difficult first hand but trust me the hassle caused by having these kinds of issues when you first move in is down right disastrous.
I would urge you to avoid these agents like the plague.
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Latest Reviews
25th Feb 2013
reviewed by 'NotHappy'
8th Aug 2012
reviewed by 'NeverAgain'
5th Sep 2011
reviewed by 'student'
Opening Hours
Address
Pinnacle Property
22 Great Queen Street
Bloomsbury,London
Greater London
WC2B 5BH
020 7067 2424
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £830 | £830 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 19,2015
Nov 19,2015
1
people found
this helpful
this helpful
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting.
Took them nearly 2 months to return the deposit and they ...
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Nov 24, 2015
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(1)
Hello Alvin,
I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Feb 25,2013
Feb 25,2013
1
people found
this helpful
this helpful
DO NOT USE THESE AGENTS!
I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews.
They are absolute con artists. They lie about every stage of the process to drive ...
read full review
read full review
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Yes
Aug 23,2012
Aug 23,2012
1
people found
this helpful
this helpful
Flatmates and I used Pinnacle Property to rent our first property. Absolutely appalling service, took complete advantage of our lack of knowledge. Service was terrible, didn't explain anything to us and pressured us into signing forms that we didn't understand properly. Tenancy agreement had tons ...
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Aug 08,2012
Aug 08,2012
1
people found
this helpful
this helpful
They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of ...
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What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.Attached Filesnbsp;
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Sep 05,2011
Sep 05,2011
4
people found
this helpful
this helpful
The agency is putting run-down and mouldy properties on the market and advertises them as being in a very good & clean condition. They describe landlords as being very friendly and always prepared to fix things...in practice these turned out to be unfriendly and unwilling ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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