100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
70% lettings fee satisfaction
Jul 28,2022
Jul 28,2022
0
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Avoid them unless you want to get ripped off.
After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. They completely exaggerated the cleanliness condition we left the apartment in, but we already knew they would do that based on their reviews.
Then, one week later (4 weeks post move out), they sent an email saying that the landlord wanted to charge us for cleaning + damages. The damage charges were so extensive that we became suspicious, especially because they wanted to charge us for damage that we could clearly see in the videos of the apartment we were sent before moving in the year before.
Therefore, we checked the check-out report that they sent us, and saw that it said as if we received the apartment in perfect conditions under the “check-in” section, with nothing broken. HOWEVER, we knew for a fact that there were pre-existing damages, so we proceeded to check the check-in report they sent us when we moved in (one year before), and it stated ALL of the damages. Therefore, they purposely changed the “check-in” conditions of ALL the items in the apartment in our check-out report so that they would charge us for the damages WHICH WERE THERE BEFORE WE MOVED IN!
Then, we confronted them with this evidence and they said they had to talk to the landlord. In the meantime, the property manager in charge of my deposit went on annual leave for 10 days and none of her colleagues nor manager could do anything about it. So I had to wait 10 days for her to eventually go back to the office, tell me that the landlord had agreed to waive all damage fees (obviously, they were clearly pre-existing), and release the deposit, subtracting cleaning fees.
They deducted 305 pounds for cleaning for a 52sqm apartment. When we called the cleaning company that had issued the “invoice”, they told us explicitly that they had not cleaned that apartment on the day of the invoice. The person on the phone then became agitated because they realized we were suspicious of Gordon & Co. Then, they proceeded to tell us different (lower) prices for the cleaning services than the ones on the invoice (their website also has different prices), even though they mentioned that Gordon & Co was a major client of theirs. Why would their charge a major client MORE than a random caller wanting to use their services for 1 apartment? Suspicious.
It took 1 month and 15 days to get the deposit in my bank account after moving out. We had to spend hours checking the different check-in and check-out reports, and comparing them because of their fraudulent behaviour of changing the conditions from one report to the other. Then, we had to chase them for answers multiple times a week, waited an extra 10 days because someone went on annual leave.
Everything was very suspicious and I do not trust anything they say. This is not how you do business.
After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. They completely exaggerated the cleanliness condition we left the apartment in, but we already knew they would do that based on their reviews.
Then, one week later (4 weeks post move out), they sent an email saying that the landlord wanted to charge us for cleaning + damages. The damage charges were so extensive that we became suspicious, especially because they wanted to charge us for damage that we could clearly see in the videos of the apartment we were sent before moving in the year before.
Therefore, we checked the check-out report that they sent us, and saw that it said as if we received the apartment in perfect conditions under the “check-in” section, with nothing broken. HOWEVER, we knew for a fact that there were pre-existing damages, so we proceeded to check the check-in report they sent us when we moved in (one year before), and it stated ALL of the damages. Therefore, they purposely changed the “check-in” conditions of ALL the items in the apartment in our check-out report so that they would charge us for the damages WHICH WERE THERE BEFORE WE MOVED IN!
Then, we confronted them with this evidence and they said they had to talk to the landlord. In the meantime, the property manager in charge of my deposit went on annual leave for 10 days and none of her colleagues nor manager could do anything about it. So I had to wait 10 days for her to eventually go back to the office, tell me that the landlord had agreed to waive all damage fees (obviously, they were clearly pre-existing), and release the deposit, subtracting cleaning fees.
They deducted 305 pounds for cleaning for a 52sqm apartment. When we called the cleaning company that had issued the “invoice”, they told us explicitly that they had not cleaned that apartment on the day of the invoice. The person on the phone then became agitated because they realized we were suspicious of Gordon & Co. Then, they proceeded to tell us different (lower) prices for the cleaning services than the ones on the invoice (their website also has different prices), even though they mentioned that Gordon & Co was a major client of theirs. Why would their charge a major client MORE than a random caller wanting to use their services for 1 apartment? Suspicious.
It took 1 month and 15 days to get the deposit in my bank account after moving out. We had to spend hours checking the different check-in and check-out reports, and comparing them because of their fraudulent behaviour of changing the conditions from one report to the other. Then, we had to chase them for answers multiple times a week, waited an extra 10 days because someone went on annual leave.
Everything was very suspicious and I do not trust anything they say. This is not how you do business.
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Opening Hours
Address
Gordon & Co
200 Lavender Hill
Battersea,London
Greater London
SW11 1JA
020 7223 3100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 70% | £365 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 7 | 14 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- SW11
- SW19
- SW9
- SW2
- SW4
- SW6
- SW8
- SW12
- SW15
- SW17
- SW18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 23,2023
Jan 23,2023
1
people found
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Useless Property management company. Avoid unless you really have to. Take ages to help with problems, won't hesitate to steal your deposit either....
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Jul 28,2022
Jul 28,2022
0
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Avoid them unless you want to get ripped off.
After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. They completely exaggerated the cleanliness condition we left the apartment in, but we already knew they would ...
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Nov 17,2021
Nov 17,2021
1
people found
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Really bad property management!
Although the flat we rent is decent and in a good area, and although we pay rather a lot for a monthly rate, the property management really leaves much to be desired! It takes weeks if not months to get serious ...
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Nov 06,2021
Nov 06,2021
0
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Very bad communication where I needed to forward a message more than 4 times. At the end of the day, I was calling more than once to connect to the agent responsible for the property that I was renting.
Never transferred messages to the landlord and ...
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Sep 07,2021
Sep 07,2021
1
people found
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this helpful
Battersea branch. Horrible agent. Record EVERYTHING they tell you, take detailed videos of every corner of every room before or during check in and send it to them by email, also check all documents carefully and demand that all communications are in writing....
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Jun 03,2021
Jun 03,2021
2
people found
this helpful
this helpful
Worst letting agency ever. Still waiting on my deposit over 2 weeks after tenancy has ended.
I do not recommend it....
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May 01,2021
May 01,2021
2
people found
this helpful
this helpful
Avoid, avoid, avoid!
Whilst the estate agent dealing with the viewing was very helpful, once they have your first month's rent, both landlord and property manager couldn't care less and you're nothing more than a source of income to them. I moved in to find ...
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Nov 13,2020
Nov 13,2020
0
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Awful communication from our estate agent throughout the year, Lauren would ignore all emails from us until we chased up several times over the month, and this happened repeatedly. It was almost impossible to get any real help from them. When it came to moving ...
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Dec 01, 2020
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(1)
Dear Kate, thank you for your review and your feedback about our service. We endeavour to continually improve our service and ensure our tenants are all looked after so we’re sorry you didn’t have a good experience with us. Now that the deposit issue is resolved, please feel free to contact us directly with any further feedback. We wish you all the best in your new home. ...
Oct 23,2020
Oct 23,2020
3
people found
this helpful
this helpful
Our experience with this agency was horrific from start to finish!
We rented a 3 bed flat with Gordon & Co and they were also the property managers.
Here is a list of reasons why:
1. When we moved in the property was not professionally cleaned although the ...
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Nov 24, 2020
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Thank you for your review and we're sorry to hear you didn't have a positive experience with us. We have certainly taken your feedback onboard and we wish you all the best in your new property. ...
Jul 06,2020
Jul 06,2020
0
people found
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Gordon & Co were a pleasure to deal with during the process of purchasing one of their listed properties. Kevin was thoroughly professional throughout the process and always available to answer any queries and deal with issues when they arose. I would certainly recommend Gordon & Co ...
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Jan 29,2020
Jan 29,2020
0
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DO NOT GO TO THIS AGENCY. THERE WAS DROPPING WATER FROM THE CEILING AND WE HAD TO SLEEP IN THE SAME ROOM WHILE THEY WERE REPAIRING THE PROBLem.
ALSO THEY ENTER TO YOUR APARTMENT WITHOUT YOUR PERMISSION WITH THEIR KEYS.
They just painted our walls ...
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Sep 05,2019
Sep 05,2019
0
people found
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I was recently helped by Edmund in securing a flat and just wanted to say that if the rest of the team is like Edmund I would definitely recommend the agency. Edmund was available every time I called and emailed, patiently responded to all of ...
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Mar 10,2019
Mar 10,2019
1
people found
this helpful
this helpful
Gordon and Co Battersea will try take any money they can from you and rip you off. Extremely slow to solve any problems that arise in the property, no matter what the urgency- hugely incompetent. Tried to hold bond for ridiculous reasons that they could ...
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Oct 16,2018
Oct 16,2018
0
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Will Tenquist made my moving experience very easy and enjoyable! He was always quick to answer my question and very polite....
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Comment on agent fees
Good
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Oct 09,2018
Oct 09,2018
0
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rumz is an excellent agent , very good at his job don't loose this agent to another agent the best...
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Comment on agent fees
good
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Jun 16,2018
Jun 16,2018
4
people found
this helpful
this helpful
Having read a number of negative views about Gordon & Co i was inclined to believe that the majority of these were down to clients who lacked experience in the renting market - however, sadly now I see why there is a common theme with these ...
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Comment on agent fees
Above Average
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Mar 24,2018
Mar 24,2018
0
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I first met manager Ryan Gray who saw immediately what I needed and passed me on to the superbly efficient Rumz Habib who managed the letting of my Battersea flat for over five years. Rumz found me fantastic tenants and was always at the end ...
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Comment on agent fees
Very Good
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Jun 29,2017
Jun 29,2017
0
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By far the most combative/unhelpful person I've ever dealt with..
Was almost like she was getting enjoyment out of having the little authority she had to manage a property, and treat tenants like dirt.
The notion to introduce laws to abolish unfair Agency fees, ...
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Comment on agent fees
Extortionate, and they will try on fees that aren't even in your tenancy agreement.
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Feb 17,2016
Feb 17,2016
5
people found
this helpful
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Nice service, friendly, always available. They are flexible, understand your needs and timings and really helpful. I would totally recommend it....
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Jan 29,2016
Jan 29,2016
12
people found
this helpful
this helpful
Great and dedicated communicator. Faced a significant number of issues as tenant . I had to deal with a pretty unresponsive landlord in the first week and Shay managed to solve these issues even if the property was not a managed. His commitment is outstanding. I ...
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Comment on agent fees
Standard
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Jan 20,2016
Jan 20,2016
17
people found
this helpful
this helpful
After a very disappointing experience with another agent I spoke with Shay at Gordon and Co. What can I say - he has really helped my girlfriend and I in finding our ideal first place together. Nothing was too much, always available and answering any ...
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Comment on agent fees
Fine.
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Jan 18,2016
Jan 18,2016
19
people found
this helpful
this helpful
Very helpful, and very responsive. Everything was concluded quickly and professionally. We had an issue, and it was resolved straight away....
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Comment on agent fees
Okay
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Jan 11,2016
Jan 11,2016
22
people found
this helpful
this helpful
Shay has been very helpful in securing a new tenant for my rental property. He has kept me updated thought the process and his work has resulted in achieving a good tenant at the suggested monthly rental figure.
Shay has responded to my phone messages ...
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Comment on agent fees
Reasonable for the excellent service provided.
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Dec 17,2015
Dec 17,2015
30
people found
this helpful
this helpful
Every person who has rented in London knows that finding a good property is tedious at the best of times. Having then found my 'perfect' property the challenge is then to work with a lettings agent which having heard stories from my friends, I was ...
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Comment on agent fees
Could always be cheaper :)
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Dec 17,2013
Dec 17,2013
8
people found
this helpful
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Absolutely diabolical. End of the tenancy and they are 100% on the landlords side, not helping us in any way but giving the landlord advice all the way. Fees are outrageous, £300 plus for a check out which cost less than half that I'd imagine. Dreadful, unprofessional, ...
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What agent could do to change your mind?
Unprofessional, bordering on illegal, expensive, totally useless.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:45 PM 11/06/2019 by Ariella
