Washington, NE38
4/5, 12 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Vicky at the washington branch did all she can, outstanding!......”

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Feb 25,2013
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By: 'Chris'
Feb 25,2013
5 people found
this helpful
Vicky at the washington branch did all she can, outstanding!
Larua Robinson in complaints, well all i can say as much use as a chocolate fire gaurd.

to sum it up, i was sent a letter stateing my tenant had given notice of 10 months, but left after 1, Pattinsons state it was a typo, but in the mean time did not market my property until the tenant left, therefore leaving a month with no marketing and a month behind where i dont have a tennant in. Apparently this is my fault and not there's. Now using a different company as it seems to me Keith Pattinson's dont do customer service and dont care about their customers.

Dear Keith, i could run your company with my eyes shut.
Dear Laura Robinson you are rubbish at your job.
Dear Justin Anim well what can i say after our brief conversation, where you said 'i aint looked at the situation' but continued to dissagree with my side.

See you in court!
What agent could do to change your mind?
Rubbish
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By: Keith Pattinson,personally.
Mar 19, 2013
I looked into this personally,and we admit there was a typing mistake in the letter informing him that the tenants were vacating ,so it read the tenants were vacating in 13 months time,but this did not mean we should pay Mr Green the extra 12 months rent he sought.
Sometimes we are prevented from giving further information in view of client confidentiality
He is welcome to his view.
Our mission is to ensure clients are happy,but rarely do they bother to give positive comments with such sites.
Bearing in mind we sell thosands of properties a year,and let thousands too,it is of little suprise that things can go wrong,but the impact can be magnified. Our object is to ensure that clients will reccommend us,which is why we have been in business 35 years.

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Latest Reviews

View all Reviews 12
9th Jun 2023
reviewed by 'Chris'
“I should've known from day one as the valuer couldn't be bothered to come out. No communication whatsoever. I called ......”
15th Feb 2023
reviewed by 'Andrea'
“I received a first class service from Kimberley Roxburgh,she was very communicative,always kept me updated.She was fantastic ......”
13th Jan 2023
reviewed by 'David Adu'
“Carly List @ Washington was/is amazing. Very helpful and available even out of hours! Bought a property with her guidance ......”
10th Jan 2023
reviewed by 'John'
“Pattinsons provide an excellent sales service. Carly List @ Washington has been very pro-active, enthusiastic and injected a much needed sense ......”
5th Jan 2023
reviewed by 'John'
“Carly has been excellent, fast and friendly service would highly recommend. We sold our house within a week. First class ......”
4th Jan 2023
reviewed by 'W.Azzat'
“What an amazing service from Carly. I bought a flat from Pattinson in Washington and was extremely grateful with the ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Address

Pattinson Estate Agents
55 The Galleries
Washington
Tyne and Wear
NE38 7SA
0845 1461608

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £24,500 £235,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 0 0 3 1 3 0 1 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Useless...”

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Jun 09,2023
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By: 'Chris'
Jun 09,2023
2 people found
this helpful
I should've known from day one as the valuer couldn't be bothered to come out. No communication whatsoever. I called them twice. First one said no viewings, second time they said there had been 2 viewings dating back to before the first call. So it's anyone's ...
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“I received a first class service from Kimberl......”

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Feb 15,2023
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Kimberley
By: 'Andrea'
Feb 15,2023
0 people found
this helpful
I received a first class service from Kimberley Roxburgh,she was very communicative,always kept me updated.She was fantastic at negotiating and always went the extra mile for me as the customer....
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“Carly List @ Washington was/is amazing. Very ......”

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Jan 13,2023
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Carly
By: 'David Adu'
Jan 13,2023
0 people found
this helpful
Carly List @ Washington was/is amazing. Very helpful and available even out of hours! Bought a property with her guidance and sure to buy more. David Adu...
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“Excellent Service...”

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Jan 10,2023
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Carly
By: 'John'
Jan 10,2023
0 people found
this helpful
Pattinsons provide an excellent sales service. Carly List @ Washington has been very pro-active, enthusiastic and injected a much needed sense of urgency into getting several of my properties sold....
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“Carly has been excellent, fast and friendly s......”

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Jan 05,2023
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Carly
By: 'John'
Jan 05,2023
0 people found
this helpful
Carly has been excellent, fast and friendly service would highly recommend. We sold our house within a week. First class service...
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“What an amazing service from Carly. I bought......”

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Jan 04,2023
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Carly
By: 'W.Azzat'
Jan 04,2023
0 people found
this helpful
What an amazing service from Carly. I bought a flat from Pattinson in Washington and was extremely grateful with the service they provided especially from Carly. She was very friendly and helpful throughout the sale by keeping me updated and speeded the completion for me. ...
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“Carly the best agent and vey helpful I have ......”

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Jan 04,2023
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Carly
By: 'Klajdi'
Jan 04,2023
0 people found
this helpful
Carly the best agent and vey helpful I have bought three properties easy and quick and working on buying a few more Jn the future...
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“Carly from washington has been outstanding...”

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Aug 21,2022
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Carly
By: 'Faye'
Aug 21,2022
0 people found
this helpful
I cant say a bad word. Carly from the washington branch has been outstanding. Working non stop for a quick sale at a price we are happy with. Would recommend you speaking with carly to sell your home!...
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“Amazing service from pattinson helping us fin......”

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Aug 17,2022
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Carly
By: 'Lorah87'
Aug 17,2022
0 people found
this helpful
Amazing service from pattinson helping us find our forever home , Carly from the Washington branch has been a god send , nothing has been a trouble from offering to completion. We honestly would not have got our forever home if it wasn't for Carly and her ...
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“Excellent service from Lisa! Friendly and professional can't wait to ......”

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Dec 08,2017
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Anthony
By: 'Anthony'
Dec 08,2017
1 people found
this helpful
Excellent service from Lisa! Friendly and professional can't wait to move in my new home! Thank you so much for your help....
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Comment on agent fees
Good
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“The admin charge you have is an absolute joke. It ......”

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Aug 09,2013
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By: 'adam2311'
Aug 09,2013
9 people found
this helpful
The admin charge you have is an absolute joke. It states that if the property is removed by the seller you require a small fee. Well you failed to sell our house and our other agent did so the sale went through but to you ...
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Was this helpful? Yes
By: gdpr
Aug 27, 2024
View all comments (3)
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with [email protected] so we can investigate further. ...

“Vicky at the washington branch did all she can, outstanding!......”

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Feb 25,2013
Minithumbdown
By: 'Chris'
Feb 25,2013
5 people found
this helpful
Vicky at the washington branch did all she can, outstanding! Larua Robinson in complaints, well all i can say as much use as a chocolate fire gaurd. to sum it up, i was sent a letter stateing my tenant had given notice of 10 months, but ...
read full review
What agent could do to change your mind?
Rubbish
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Keith Pattinson,personally.
Mar 19, 2013
View all comments (1)
I looked into this personally,and we admit there was a typing mistake in the letter informing him that the tenants were vacating ,so it read the tenants were vacating in 13 months time,but this did not mean we should pay Mr Green the extra 12 months rent he sought. Sometimes we are prevented from giving further information in view of client confidentiality He is welcome to his view. Our mission is to ensure clients are happy,but rarely do they bother to give positive comments with such sites. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Pattinson Estate Agents, Washington NE38 7SA



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