50% lettings valuation accuracy
75% lettings fee satisfaction
Jul 25,2022
Jul 25,2022
3
people found
this helpful
this helpful
I made a bid subject to mortgage on a house in the Ormeau Road area with Hampton Estates around 1 month ago, I have never had such a bad customer service experience in my life.
After my bid was made, I heard nothing from their end, so around a week later I decided to call. There was a new bid on the house, I upped mine.
Fast forward around another week, same again, no contact, decided to call…another bid on the house, so I upped mine again.
If we fast forward once, more radio silence, decide to call up and surprise surprise…another bid on the house that I hadn’t been made aware of. I decide I will make one last offer and leave it there.
Later the same day, the lack of communication really got to me so I called up to inquire as to why I had never been kept informed of any bids that had come in on the house. Managed to get through to the Managing Director who informed me that they had been told 3 WEEKS previous to only accept CASH offers.
Hampton’s had allowed me to carry on bidding for a property I had no chance of securing, POTENTIALLY pushing up the cost for all other bidders involved.
Only last week I had called to inform the team I would like them to indicate to all other bidders on the property that my bids were invalid, Hampton’s refused to do this.
Whether the lack of communication on their behalf was just a failure of systems, ignorance or something in my admittedly uneducated opinion, illegal, i’m not sure. But the fact I was able to continually push up the price on this house absolutely stinks.
Unbelievably, the day after I was finally told it was a cash offer only house, they then call me (for the first time) asking if i’d like to make another bid?! What is going on!!!
After my bid was made, I heard nothing from their end, so around a week later I decided to call. There was a new bid on the house, I upped mine.
Fast forward around another week, same again, no contact, decided to call…another bid on the house, so I upped mine again.
If we fast forward once, more radio silence, decide to call up and surprise surprise…another bid on the house that I hadn’t been made aware of. I decide I will make one last offer and leave it there.
Later the same day, the lack of communication really got to me so I called up to inquire as to why I had never been kept informed of any bids that had come in on the house. Managed to get through to the Managing Director who informed me that they had been told 3 WEEKS previous to only accept CASH offers.
Hampton’s had allowed me to carry on bidding for a property I had no chance of securing, POTENTIALLY pushing up the cost for all other bidders involved.
Only last week I had called to inform the team I would like them to indicate to all other bidders on the property that my bids were invalid, Hampton’s refused to do this.
Whether the lack of communication on their behalf was just a failure of systems, ignorance or something in my admittedly uneducated opinion, illegal, i’m not sure. But the fact I was able to continually push up the price on this house absolutely stinks.
Unbelievably, the day after I was finally told it was a cash offer only house, they then call me (for the first time) asking if i’d like to make another bid?! What is going on!!!
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Latest Reviews
25th Jul 2022
reviewed by 'Ben'
28th Oct 2016
reviewed by 'SP'
28th Sep 2016
reviewed by 'GM'
Opening Hours
Address
Hampton Estates
373 Ormeau Road
Belfast
County Antrim
BT7 3GP
028 9064 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 75% | £300 | £300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
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Jul 25,2022
Jul 25,2022
3
people found
this helpful
this helpful
I made a bid subject to mortgage on a house in the Ormeau Road area with Hampton Estates around 1 month ago, I have never had such a bad customer service experience in my life.
After my bid was made, I heard nothing from their end, ...
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Jun 08,2019
Jun 08,2019
0
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Experienced a good service during the tenancy period. Hampton were flexible with requests and were generally quick to notify the landlord of issues we had....
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Apr 11,2019
Apr 11,2019
1
people found
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Probably the worst service in Belfast. Not only that they are rude and misbehave with the landlords and tenants.
Won't recommend at all....
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Feb 01,2018
Feb 01,2018
0
people found
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I'm a happy owner and landlord Over nearly last 10 years Hampton showed competency. They were responsive to emails and always helpful. I'm surprised by others opinions....
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Oct 28,2016
Oct 28,2016
5
people found
this helpful
this helpful
Very poor service. As a tenant we had to push them a lot regrading everything and none of our requests were addressed on time. Make sure you call/e-mail them 10 times before getting a response.
Also, the owner and a lady who works there were ...
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Apr 18, 2018
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(1)
I agree, had a terrible experience with them. Would not recommend the stress of dealing with them. ...
Sep 28,2016
Sep 28,2016
7
people found
this helpful
this helpful
Michael Devlin carried out a valuation survey on my property. My property is built on a slope, like many. Michael seems to have advised the buyer that the property could slide down that slope. He seems to be unaware that building control inspect require foundation ...
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Sep 10,2014
Sep 10,2014
9
people found
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this helpful
The negotiation for letting our property was poorly managed & communicated both to ourselves & our prospective tenants due to a changeover in agents & things falling thro the cracks. We felt we had little choice on the terms as a result of this & accepted a lower rental ...
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“Incredibly unprofessional and rude, completely mismanaged my application and mislead ......”
Apr 13,2011
Apr 13,2011
12
people found
this helpful
this helpful
Incredibly unprofessional and rude, completely mismanaged my application and mislead me about the availability of a property to stop me looking elsewhere....
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Apr 21, 2018
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It made me ill dealing with this incompetent company. I had an extremely stressful experience. They were very dishonest, unprofessional and inefficient. I most definitely will not ever be using them again. ...
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