100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 23,2013
Feb 23,2013
1
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All in all, our experience with Palace Gates (specifically their Clapham Common office) was exceptional, as exceptional it can get when renting. We lived in one of their properties in Clapham Common for 3 years, and only moved out because we moved to the USA, otherwise we would have gladly stayed longer. The ladies in the Clapham Common office were always prompt answering emails and returning phone calls, and maintenance requests were always dealt with immediately: talking about next day or 2-day service. They also gave plenty of notice in writing when inspections or other repairs were due, which we really appreciated. We couldn't have been happier. Yes, the property was old, and yes, they could have done a better job with the finishes, a lot of which were the original ones, but their customer service and attention to their tenants' needs was second to none.
In the 3 years we stayed there we only had one issue that had us go back and forth with them for a while: our washer kept breaking (leaking on the floor - very annoying!) and they kept sending sending contractors who would supposedly fix the problem, and then it would break again after a wash or two. That went on for several months with us insisting that replacing the whole thing might be a better option, but they kept "fixing" it instead, until they finally realized it would save them money if they actually replaced it with a new washer instead of sending over a repair guy every other week, which they did in the end. But overall they were really good and considerate, and not stingy like certain landlords are. I still remember when we complained that the drapes in our bedroom didn't keep the sun out in the morning (we didn't expect them to want to do anything about that, but we said it anyway) and were pleasantly surprised that they actually called a contractor, got a quote and a few days later we had brand new blinds in our bedroom!! One other time, they found mold in the bathroom in one of their inspections and they themselves arranged to have our whole bathroom cleaned and repainted - we didn't ask for it.
At the end of our tenancy, we did NOT use one of their recommended companies for the professional cleaning we were required to do (theirs were too expensive compared to other companies we found), yet we had no problems whatsoever with getting our entire security deposit back (minus 20 quid for a burned light bulb ;p).
I'd definitely rent from them again, at least the Clapham Common branch.
P.S. To the reviewer who said they had a hot water problem: are you sure it was Palace Gates' responsibility to deal with that? We had the same problem once and went without hot water for 6 days in November (brrr! - we had to boil water to take showers :p), but it wasn't Palace Gates' responsibility. We called them first thing and they made it very clear it wasn't their responsibility and they couldn't do anything about it. As a matter of fact, our whole building had the same problem and it was due to some repairs the hot water company (can't remember what they were called to save my life :p) was carrying out at the time, and it took that long to fix it. But Palace Gates couldn't have done anything about it, so it would have been unfair to blame it on them.
In the 3 years we stayed there we only had one issue that had us go back and forth with them for a while: our washer kept breaking (leaking on the floor - very annoying!) and they kept sending sending contractors who would supposedly fix the problem, and then it would break again after a wash or two. That went on for several months with us insisting that replacing the whole thing might be a better option, but they kept "fixing" it instead, until they finally realized it would save them money if they actually replaced it with a new washer instead of sending over a repair guy every other week, which they did in the end. But overall they were really good and considerate, and not stingy like certain landlords are. I still remember when we complained that the drapes in our bedroom didn't keep the sun out in the morning (we didn't expect them to want to do anything about that, but we said it anyway) and were pleasantly surprised that they actually called a contractor, got a quote and a few days later we had brand new blinds in our bedroom!! One other time, they found mold in the bathroom in one of their inspections and they themselves arranged to have our whole bathroom cleaned and repainted - we didn't ask for it.
At the end of our tenancy, we did NOT use one of their recommended companies for the professional cleaning we were required to do (theirs were too expensive compared to other companies we found), yet we had no problems whatsoever with getting our entire security deposit back (minus 20 quid for a burned light bulb ;p).
I'd definitely rent from them again, at least the Clapham Common branch.
P.S. To the reviewer who said they had a hot water problem: are you sure it was Palace Gates' responsibility to deal with that? We had the same problem once and went without hot water for 6 days in November (brrr! - we had to boil water to take showers :p), but it wasn't Palace Gates' responsibility. We called them first thing and they made it very clear it wasn't their responsibility and they couldn't do anything about it. As a matter of fact, our whole building had the same problem and it was due to some repairs the hot water company (can't remember what they were called to save my life :p) was carrying out at the time, and it took that long to fix it. But Palace Gates couldn't have done anything about it, so it would have been unfair to blame it on them.
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Latest Reviews
30th Aug 2021
reviewed by '.Flat letting'
4th Jul 2013
reviewed by 'Never'
23rd Feb 2013
reviewed by 'Christina'
Opening Hours
Address
Palace Gate Lettings
1 The Polygon
Clapham,London
Greater London
SW4 0JG
020 7720 5588
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,650 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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Aug 30,2021
Aug 30,2021
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We had a flat which was let through a large and so called reputable agent, but found the service unreliable and very impersonal. So we came to Palace Gate on the recommendation of a friend. That was over 10 years ago and I have nothing but ...
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Aug 31, 2021
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Thank you you very much for the amazing review and for your kind words. It's very much appreciated by us all.
It's been an absolute pleasure helping you over the years and we all wish you all the very best for the future.
Thank you. ...
Jul 04,2013
Jul 04,2013
1
people found
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Guys be careful with this agency, they treat you wonderful and say they will help you with everything when you go there first time.
After you rent!, forget about that!
We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn't ...
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What agent could do to change your mind?
They could have taken into account the real state of the property when we move in and not only that but how they managed it. Specially the problem with the heating, they ignored our pleas to fix the problem, and ignored or leave it to us the extra cleaning we need to do at the beginning of our tenancy, not only that but now they want to charge for a professional standard. Why the standard doesn't mean the same when we move in?, even when the property is falling to pieces. Why we were asked to clean the garden ourselves? No common sense whatsoever.Attached Filesnbsp;
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Feb 23,2013
Feb 23,2013
1
people found
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All in all, our experience with Palace Gates (specifically their Clapham Common office) was exceptional, as exceptional it can get when renting. We lived in one of their properties in Clapham Common for 3 years, and only moved out because we moved to the USA, otherwise ...
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