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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 21 Reviews
95% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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By : 'Natasha'
Services : Letting(As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M3
I couldn’t be happier with the decision to let my property through Henry Wiltshire. This was my first time letting out a property and Marc couldn’t have made the process any easier. Nothing was ever too much, he was helpful and responsive throughout. I can’t recommend him highly enough. If you’re looking for an estate agent who really cares, look no further!
We are committed to providing a professional service to our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing in the first instance, including as much detail as possible. We will then respond in line with the timeframes set out below. If you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.
A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1/19/2022, 6:11:06 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £126,500 | £247,000 |
| Lettings | 100% | 99% | £650 | £1,500 |
Henry Wiltshire
53 King Street, Manchester, Greater Manchester
M2 4LQ
0161 399 0001
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Malena'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M3
Being an overseas seller, communications, time zone and inexperience are the challenges. Luckily my agent Marc is honest and patient. I can trust him totally. He is instrumental in finding me a cash buyer, helping to bridge between buyer and seller and the lawyers. Big thanks again to... Read Full Review
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By : 'A.'
Services : Sales( As a Buyer )
Sold price : £143000
Would you recommend ? : Yes
Postcode : M3
Marc handled the purchase of a flat for our daughter who is at university. We spoke to several agents but only Marc was interested in a sale! He has been delightful to work with throughout the process. It was drawn out and more complicated than it should have been, but Marc was doggedly determined... Read Full Review
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By : 'Liz'
Services : Sales( As a Vendor )
Sold price : £126500
Would you recommend ? : Yes
Postcode : M5
What can I say…the superb customer service started right from the very first phone call Marc made in response to a RightMove request, and continued unabated throughout the process of selling our flat. Any queries or issues and Marc was on it straight away with a calm efficiency. I... Read Full Review
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By : 'Natasha'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M3
I couldn’t be happier with the decision to let my property through Henry Wiltshire. This was my first time letting out a property and Marc couldn’t have made the process any easier. Nothing was ever too much, he was helpful and responsive throughout. I can’t recommend... Read Full Review
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By : 'India'
Services : Sales( As a Vendor )
Sold price : £247000
Would you recommend ? : Yes
Postcode : M4
Easily the best experience of an estate agent that we have ever had and most likely ever will have. From the day we met Marc from Henry Wiltshire he went over and above to make sure we fully understood the selling process. Everything was incredibly well organised when it came to listing our... Read Full Review
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By : 'Ruth'
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : M5
Excellent support from Marc Cox which enabled our sale to progress as smoothly as possible and kept things moving. I would highly recommend... Read Full Review
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By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : M3
Marc Cox from Henry Wiltshire phoned me straight away after I put out a general enquiry on the internet for an agent in the Manchester area to act on my behalf with the sale of a buy to let property. He was extremely professional and efficient, lining up 5 viewings for the first day it went onto... Read Full Review
By : Marc Cox
Jul 6, 2022Hi Sarah, Thanks for your lovely words, it was a pleasure working with you - best of luck with ...
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By : 'HN'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M1
Excellent service mind, fast response, responsible working attitude. Thumb Up for Henry Wiltshire Machester Team! After comparing with other companies, including those with big names, Henry Wiltshire really refreahed my... Read Full Review
By : Marc Cox
Jul 6, 2022Thanks Huinan, I am glad we got to work together to source great tenants for your clients in Thailand. Hopefully we can work together again ...
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By : 'Holly'
Services : Property Management
Sold price : £825
Would you recommend ? : Yes
Postcode : M7
Marc was absolutely excellent. From the moment he welcomed us to the viewing to the last time we saw him as he drove to our new home to help us get our power working. We had some issues with the state of the property so Marc came round and took some photos and created a solution straight... Read Full Review
By : Marc Cox
Jul 6, 2022Thanks Holly, always happy to help! I hope you've now settled in to your new ...
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By : 'Eleftheria'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : M25
I moved into a flat a month ago now and I recently had an inspection by Marc Cox in my flat due to issues with condensation and a hole at the bottom of the window in my living room. During the inspection, I raised my concern about whether the roof corner of the flat is structurally stable enough to ... Read Full Review
By : Marc Cox
Jul 6, 2022Hi Eleftheria, I am sorry you felt the need to leave a one-star review. After I visited your property during the weekend to accommodate your work schedule, I believe that most, if not all of the ...
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By : 'Miles'
Services : Letting( As a Owner )
Rent PCM : £790
Would you recommend ? : Yes
Postcode : M3
Marc Cox at Henrywiltshire moved my tenancy from reeds rains with little to no effort on my part. The service was fast, efficient and a massive improvement on my previous provider. His offer was very competitive and will save me money over year. Amazing service and management. If you’re a ... Read Full Review
By : Marc Cox
Jul 6, 2022Thanks Miles! I'm glad we managed to complete the transfer with very little hassle to you. I look forward to working with closely in the ongoing management of your ...
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By : 'Terence'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SK5
Marc was very professional and helpful for all letting works ! I will recommend to my friends and let more people to know Henry... Read Full Review
By : Marc Cox
May 30, 2022Thanks Terence, I look forward to working with you and your friends a lot more in the ...
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By : 'Garrry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M5
very hard working to get the sale through and followed up reliably with great comms. would recommend very much. Was great overall service with 100%... Read Full Review
By : Marc Cox
May 30, 2022Thanks Garry, we got there in the end! Enjoy the home renovations on the new place! Keep in ...
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By : 'Adis'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : M4
Honestly, Marc is the best. I spoke to a few other agents before appointing Marc Cox and I would never hesitate to use him in a heart beat if I had to do it all over again. He helped me rent out my property while I was very stressed with organising everything for my move abroad. He was upfront... Read Full Review
By : Marc Cox
May 30, 2022Thanks Adis! It was a pleasure working with you. All the best in Sweden! Keep in ...
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By : 'Amin'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : M25
Hi I wanted to thank Marc Cox through this feedback and review. I spent a month in Manchester looking for accommodation and during that time I met with a lot of real estate agents and saw a lot of houses, I confirm that none of them were Mr. Marc's ability. He is very professional and... Read Full Review
By : Marc Cox
Apr 19, 2022Hi Amin, Thank you for your kind words. I hope you enjoy your stay at Watkins ...
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By : 'PC'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK5
Marc is very helpful and efficient. He is very patient with us. He is also very professional answering our questions. We defiantly recommend Henry... Read Full Review
By : Marc Cox
Mar 24, 2022Hi Aries, thank you for your kind words. I was so pleased we could get this sorted for you. Good luck in your new home! Keep in ...
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By : 'Marwa'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M6
I moved in in November .The renting process was very easy and the agent Marcs was very helpful.He follow with us and reply immediately to any questions we had.Once we pass the references they gave us a nice gift and many coupons that really help us with the furniture of the house.The management... Read Full Review
By : Marc Cox
Mar 14, 2022Hi Marwa, Thank you for your wonderful review. I was delighted to work with you. I'm glad to hear the coupons helped with your furniture. I hope you are enjoying your new home! Keep in ...
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By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M4
We had a great experience dealing with Marc Cox. He was really responsive to any questions/queries and was generally helpful, professional and friendly. After a couple of bad experiences with other letting agents, the ease of renting through Henry Wiltshire was really... Read Full Review
By : Marc Cox
Feb 28, 2022Hi Emily, it was a pleasure helping you! I hope you enjoy your stay in your new ...
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By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M4
Henry Wiltshire couldn’t have made my move any easier. From start to finish, Marc was professional but personal and was always at hand to answer questions. I couldn't recommend them... Read Full Review
By : Marc Cox
Jan 18, 2022Thank you for your kind words Hannah, it was a pleasure working with you. Best of luck in your new ...
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By : 'Rebecca'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M6
From start to finish the service provided has been superb. Great guidance, very responsive to emails and calls. Couldn't expect anything... Read Full Review
By : Marc Cox
Nov 12, 2021Hi Rebecca, It was lovely to work with you finding suitable tenants. All the ...
