95% sales valuation accuracy
97% sales fee satisfaction
Jul 19,2022
Jul 19,2022
1
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They say patience is a virtue...But if you don't have a Kirstin at your disposal there's nothing much you can do, trust me! Let's face it: selling a property is always highly challenging. It's exciting and committing, and it's often difficult and frustrating. When you speak to your estate agent more times than you speak to your family members, then you know you have met a great professional. Kirstin has been nothing but supportive, reliable and extremely hard working – I honestly do not know what I would have done without her! A huge thanks to her and all Alex Neil team.
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Latest Reviews
20th Jan 2024
reviewed by 'Natasha'
23rd Dec 2022
reviewed by 'soykan suicmez'
10th Nov 2022
reviewed by 'Mark Taylor'
10th Nov 2022
reviewed by 'Soykan'
8th Nov 2022
reviewed by 'Sanchita'
Opening Hours
Address
Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £55,000 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 171 | 8 | 527 | 19 | 205 | 6 | 305 | 3 | 33 | 11 |
Areas covered
- New Cross
- Surrey Quays
- Lee
- Rotherhithe
- SE16
- Canada Water
- SE1
- Shad Thames
- SE3
- Blackheath
- SE10
- Greenwich
- SE8
- Deptford
- SE13
- Lewisham
- SE18
- Woolwich
- SE9
- Eltham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Jan 20,2024
Jan 20,2024
2
people found
this helpful
this helpful
Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord!!!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would ...
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Jan 22, 2024
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(1)
Dear Natasha, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate further and address any training and guidance issues with our team as we constantly strive to improve our services.
Best regards,
Alex Neil Estate Agents ...
Dec 23,2022
Dec 23,2022
2
people found
this helpful
this helpful
OMG, it has been my worst move-in experience so far.
They were so lovely and friendly until we signed the tenancy agreement. We moved into the house and the house has lots of problems such as electricity, heating, washing machine etc. problems. It's been 22 days ...
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Nov 10,2022
Nov 10,2022
0
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Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call updates when we had submitted our offer to quick email replies to our questions - fantastic!...
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Nov 10,2022
Nov 10,2022
0
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The smoothest tenancy transaction I have been into.
Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence.
Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as ...
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Nov 08,2022
Nov 08,2022
0
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I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us get the property by making our case stronger. He was quite responsive to the queries and helped where he could. I would recommend him highly ...
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Nov 07,2022
Nov 07,2022
0
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Very professional and responsive service!
Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right about his estimate. Will use Alex Neil again!...
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Sep 19,2022
Sep 19,2022
1
people found
this helpful
this helpful
Kirstin was absolutely incredible - from start to finish, she was clear, responsive, and organised. Even in a challenging situation for us, she gave us confidence that we’d get to the finish line, by personally looking to resolve problems, chase answers and sometimes just ...
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Sep 20, 2022
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(1)
Dear Elena & Nicolae,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback and look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 16,2022
Sep 16,2022
1
people found
this helpful
this helpful
Kirstin has been incredibly friendly and easily contactable throughout the moving in process. She has clearly communicated to me all the useful things to know about the property that I have been looking at and what sort of tenant the Landlord has been looking for. ...
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Sep 16, 2022
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Dear Jack,
Thank you for leaving this positive review about your experience dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 15,2022
Sep 15,2022
2
people found
this helpful
this helpful
Very professional, efficient and always helpful and kind.
Mr Scott Little assisted me with my property requirements and I am really pleased with his services.
Great!!!...
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Sep 15, 2022
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(1)
Dear Rossella.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 12,2022
Sep 12,2022
1
people found
this helpful
this helpful
my experience with Kirstin was one of the best one that i have got, she is an amazing agent, she helps us out to find the perfect flat to allow us finally to move in just me and my partner. Thanks to her we have ...
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Sep 13, 2022
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(1)
Dear Francesca.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 09,2022
Sep 09,2022
0
people found
this helpful
this helpful
It's the second time I rent out my flat with the precious help of Alex Neil - Rotherite and Bermondsey. In both cases they've been extremely fast in finding new tenants and in this last instance they over-delivered on my expectations and requests.
Strongly recommended!...
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Sep 09, 2022
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(1)
Dear Lorenzo,
We appreciate you taking the time to leave this feedback on your experience dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 24,2022
Aug 24,2022
0
people found
this helpful
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Extremely helpful and friendly throughout the process. Has gone out of her way to accommodate our situation, managing the communication between us and the landlord professionally and efficiently...
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Aug 25, 2022
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(1)
Dear John.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Aug 20,2022
Aug 20,2022
1
people found
this helpful
this helpful
Special thanks to Kirstin for her support in securing a flat in such a competitive letting market in the season. Kirstin was so quick in the process and responsive to all our queries. We recommend working with Alex Neil....
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Aug 22, 2022
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(1)
Dear Duhan.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2022
Aug 01,2022
0
people found
this helpful
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Kirstin has been amazing and so helpful through the renting process. It makes such a big difference when the treatment is warm and enthusiastic!...
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Aug 01, 2022
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(1)
Dear Santiago.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 19,2022
Jul 19,2022
1
people found
this helpful
this helpful
They say patience is a virtue...But if you don't have a Kirstin at your disposal there's nothing much you can do, trust me! Let's face it: selling a property is always highly challenging. It's exciting and committing, and it's often difficult and frustrating. When ...
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Jul 19, 2022
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(1)
Dear Laura.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 24,2022
May 24,2022
1
people found
this helpful
this helpful
Richard Sullivan is excellent; he is very professional, patient and understands my criteria well. I was late arriving at the viewing, he was very patient waiting for me and provided key information I needed (length of lease, service charge, Ground rent etc). He was very ...
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May 24, 2022
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(1)
Dear Laura.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
this helpful
this helpful
rented a property from alex neil had fantastic service very quick and efficient. kirstin was very friendly and professional and made the whole thing easy and stress free...
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May 16, 2022
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(1)
Dear Sandra,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
this helpful
this helpful
bought our first property with the rotherhithe alex neil branch. we were very anxious about the whole process but kirstin reassured us and explained everything. she helped us from beginning to end. thaks again...
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May 16, 2022
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(1)
Dear Dean,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 11,2022
May 11,2022
1
people found
this helpful
this helpful
I dealt with a few different people at Alex Neill through the process and I found Matteo the most helpful - he was involved when the property was under offer.
I’m the initial sale process I found Cali really approachable and she also seemed ...
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May 11, 2022
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(1)
Dear Gemma.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
people found
this helpful
this helpful
I had a pleasure of working with Richard recently. What a top bloke. He clearly knows what he is doing, he doesn't look like he needs guidance from someone else, he knows the job inside out. Very straight talking, very friendly and not one to ...
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May 06, 2022
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(1)
Dear Stephen,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
people found
this helpful
this helpful
By far and away the best estate agents I have ever come across. They made the process of selling my property easy. From valuation through to completion, the service provided was excellent. I dealt with Richard, Ross and kirstin - they basically sorted everything out ...
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May 06, 2022
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Dear Victoria,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
people found
this helpful
this helpful
Brilliant estate agents and a great team. Was in touch with the whole team Richard, Ross and Kirstin and they were all really helpful, made the move easy. Would definitely recommend....
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May 06, 2022
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(1)
Dear Alex,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
May 05,2022
May 05,2022
1
people found
this helpful
this helpful
Richard is an excellent communicator, an efficient deal maker. This reflects his good experience in terms of understanding the market and expecations of both sides of the transaction....
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May 06, 2022
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(1)
Dear Wei,
Thank you for your comments. It's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 31,2022
Mar 31,2022
1
people found
this helpful
this helpful
The team at the Surrey Quays office are extremely professional and pleasure to deal with. Keep up the good work. Very committed individuals that make a great team. Thank you Richard, Ross and Kirstin...
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Mar 31, 2022
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Dear Michael,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 25,2022
Mar 25,2022
0
people found
this helpful
this helpful
I spoke with Richard this morning to register and update my search requirements. Richard took the time to understand what I am looking for as well as the areas I am interested in and budget.
Richard sent me over a number of properties to look ...
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Mar 25, 2022
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Dear Kenny.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 25,2022
Mar 25,2022
1
people found
this helpful
this helpful
Fabulous customer service and professionalism. Richard, Ross and Kirstin are fabulous to work with. Always there when you need them....
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Mar 25, 2022
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Dear Danielle,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 24,2022
Mar 24,2022
1
people found
this helpful
this helpful
I am selling 2 properties through Alex Neil and Richard has been helpful and attentive right from the beginning. He also managed to find a buyer for one of our flats within 1 week as he had promised to! Looking forward to selling the second flat....
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Mar 24, 2022
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Dear Kam,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 24,2022
Mar 24,2022
1
people found
this helpful
this helpful
We received excellent service from Kirstin who went out of her way to accommodate our viewing and subsequently secure the tenancy at a flat we loved!...
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Mar 25, 2022
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Dear Nicholas.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 09,2022
Mar 09,2022
1
people found
this helpful
this helpful
Dealt with Richard Sullivan through your a very tricky purchase. He was always professional, patient and highly knowledgeable and was on the case 24/7. He always responded to our questions and helped where he could. I would recommend him highly and will use his services again ...
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Mar 09, 2022
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Dear Celia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 24,2022
Feb 24,2022
1
people found
this helpful
this helpful
Such a friendly team who went above and beyond. I was made to feel appreciated and valued. They understand what’s important to me and they delivered. Richard & his team at Surrey quays are highly recommended...
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Feb 25, 2022
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Dear Ceri,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in SE16 
Best Letting Agent in SE16 
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents