100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Feb 23,2013
Feb 23,2013
4
people found
this helpful
this helpful
Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look at the problem, but was told they weren't willing to do anything about it at the weekend, despite the risk of the ceiling collapsing and an electrical fire.
I asked to speak to the manager and was told he'd call back. An hour and half later I hadn't heard anything so I called once again and was told he'd call back. Three hours later I still hadn't heard anything so I called once more and was told he wouldn't be calling and that the decision was final.
On the Monday morning I reported the problem again and was told someone would be sent out that day. No one came, no one called, I heard absolutely nothing. On Tuesday, someone finally came to the property without any notice from the agency whatsoever.
I've raised it as a complaint and have been told it'll be 3 weeks before I get a response. The property had several problems before we moved in and we were told these would be fixed before moving in. They weren't. It took them more than a month to fix broken toilets when we moved in, and more than 4 months to fix broken blinds, garden furniture.
Having rented several properties through several different agencies, Barnard Marcus is the worst agency I've ever come across. I will NEVER be using them again and will also be discouraging everyone else to do the same.
I asked to speak to the manager and was told he'd call back. An hour and half later I hadn't heard anything so I called once again and was told he'd call back. Three hours later I still hadn't heard anything so I called once more and was told he wouldn't be calling and that the decision was final.
On the Monday morning I reported the problem again and was told someone would be sent out that day. No one came, no one called, I heard absolutely nothing. On Tuesday, someone finally came to the property without any notice from the agency whatsoever.
I've raised it as a complaint and have been told it'll be 3 weeks before I get a response. The property had several problems before we moved in and we were told these would be fixed before moving in. They weren't. It took them more than a month to fix broken toilets when we moved in, and more than 4 months to fix broken blinds, garden furniture.
Having rented several properties through several different agencies, Barnard Marcus is the worst agency I've ever come across. I will NEVER be using them again and will also be discouraging everyone else to do the same.
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Apr 03, 2013
Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never experienced such appalling service. And no one ever calls you back or ever writes back, not even when you take it up with the area manager. It's seriously the biggest joke of an agency I've ever experienced. Never again.. I'm making sure everyone I know is aware of how bad they are.
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Latest Reviews
21st Jan 2024
reviewed by 'Lee-Ann Holroyd'
28th Oct 2022
reviewed by 'Lizzie'
20th Oct 2022
reviewed by 'Mladen Skoric'
25th Jun 2022
reviewed by 'Panos'
Opening Hours
Address
Barnard Marcus
155 Upper Richmond Road
Putney,London
Greater London
SW15 2TX
0208 785 3322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £350,000 | £975,000 |
| Lettings | 100% | 75% | £2,000 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 1 | 0 | 1 | 3 | 0 | 3 | 0 |
Areas covered
- SW15
- SW18 1EP
- SW18 1EP
- SW18 1EP
- SW18 1EP
- SW18 1EP
- SW18 1EP
- SW18 1EP
- SW18 1EP
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 14,2024
Oct 14,2024
0
people found
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We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout my property hunt. They provided valuable guidance about this area, which made our search much easier and were incredibly helpful every step of the Way. ...
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Jan 21,2024
Jan 21,2024
0
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It has been wondeful to work with Azhar Karmalkar from Barnard Marcus. He has been beyond helpful and accommodated myself and my roommate in finding our first flat in London! Highly recommend Azhar and his top class service!...
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Oct 28,2022
Oct 28,2022
0
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Andrea at Barnard Marcus was an absolute superstar, always going above and beyond. While the purchase didn't go through in the end, Andrea kept things moving and was really accommodating of all our questions and requests. Thank you so much, Andrea, for making a stressful ...
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Oct 20,2022
Oct 20,2022
0
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We bought the flat through the Barnard & Marcus agency. Agent Andrea Wikovska was more than professional. She was always there for us whatever we needed and explained with understanding what we did not understand. Huge recommendation for this lady and agency....
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Aug 06,2022
Aug 06,2022
0
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My only contact with bernard marcus has been through Andrea Vitkovska. She is charming and was very knowledgeable about the property 3 Bader Way and local .area . Her recommendation on this property was 100% spot on lt was a was a perfect fit . She handled price negotiations ...
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Jun 25,2022
Jun 25,2022
0
people found
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Exceptional service from both Clara and Andrea.
Great communication and engagement all round. Gone the extra mile in my property search....
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Mar 12,2019
Mar 12,2019
0
people found
this helpful
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Abbas was incredibly helpful to me as a first-time buyer, giving me a really comprehensive overview of all of my options and ensuring I understood exactly what all the services and products he was showing me covered. Abbas helped me with my search not only ...
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Comment on agent fees
For the services offered I believe Abbas' fees represent great value for money.
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May 08,2017
May 08,2017
2
people found
this helpful
this helpful
I am a landlord of a 1 bed flat in Werter Road, Putney. I have rented through 4 different companies in the past and I have never had a service worse than the one offered by Barnard Marcus.
I had a fully managed service with them.
In ...
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Comment on agent fees
Fees were in line with competitors, but service was awful.
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Nov 17,2016
Nov 17,2016
3
people found
this helpful
this helpful
Hi I would like to thank all people in Barnard Marcus in Putney branch who help me find my property and preparing everything from mortgage application to completion .
Thank you so much ðŸ‘...
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Sep 16,2016
Sep 16,2016
4
people found
this helpful
this helpful
Received Top service from Ellen Roberts who was very helpful, active and responsive. She helped us to negotiate with tenants over long overdue rents where otherwise we would have taken legal actions which would mean lots of headaches and not to mention the expense on ...
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Jun 02,2014
Jun 02,2014
4
people found
this helpful
this helpful
Whilst Barnard Marcus did sell my property, I would advise against using them. Luke Levy is one of the biggest cowboy salesmen I have met. He became extremely aggressive in his sales pitch when I did not want to use their conveyancing service, suggesting that ...
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Feb 23,2013
Feb 23,2013
4
people found
this helpful
this helpful
Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look ...
read full review
read full review
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Apr 03, 2013
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Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never experienced such appalling service. And no one ever calls you back or ever writes back, not even when you take it up with the area manager. It's seriously the biggest joke of an agency I've ever experienced. Never again.. I'm making sure everyone I know is aware of how bad they are. ...
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